ClickTime Reviews

A simple online time tracking tool. Not overloaded with features but that can be a good thing if you are looking for a simple to use interface that encourages time tracking for your business

The features obviously could be more robust but in my experience with things like time tracking the simpler the better when it comes to getting buy in across an organization

Perfect for time tracking, has good dashboard. Different ways to enter time, manually, via stopwatch, import. The different view and reports are great and ease of exporting time to other programs.

They have a good help desk and slightly modifying to suit. We wanted projects to be sorted by project number rather than by project name, which they modified instantly.

It just tracks time. Has some slight extensions such as estimation and budgetting, but is limited beyond tracking time. We are currently going away from the app as we're looking at a more integrated resource management tool. Mobile app is a bit clunky, but none of our staff needed to use this anyway.

It is easy for staff to use when entering their time and expenses.

This software is still not completely functional for companies that bill clients by the hour. Why can't you print monthly reports of amount billed to each project?? why can't you print a report that will tell you how much was charged to a project each month for a determined period of time?? Why can't I perform administrative duties on the app?

Simple tool with very suggestive options in what it proposes to do: manage the time spent working on projects. Its simplicity in timekeeping is spectacular and the visualization of KPI is spectacular.

For the tool to be complete, I believe that a simple document manager is missing, such as the possibility of attaching the contract/proposal in the project register.

This application is easy to use. It's also not difficult to be the administrator because ClickTime has a fantastic support team that takes the time to listen and assist to the best of their ability. I found the application to be highly user-friendly and straightforward. They are professional, courteous, helpful, and knowledgeable every time I call in for assistance or to ask a question. The major reason we used this item was because of its connection with Quickbooks, which worked well.

Upgrade is required as it is quite expensive and time consuming.The requirement to select a client before assignment is a disadvantage. It might be difficult to create a custom report. Repeated tasks cannot be copied/pasted/added; each entry must be filled out individually.

Easy to get up and runing, easy totrain new staff. Reports are wonderful, plus excel xport helped us monitor productivity and expenses.

Limited to only 500 sites/locations/projects. We would like to use this for our year round projects by tracking productivity, but we need 10,000 projects/locations. So for now, unfortunately, limited to our seasonal project.

Time tracking is a necessity in service-based organizations, ClickTime was a necessary evil at our PR agency. It got the job done.

Not user friendly, would often have to start over from the beginning if one small mistake was made. Arduous to use.

I like using the app for doing expenses. Adding photos of receipts is a breeze with this app.

The user interface is not user friendly. It's difficult to find buttons you need for function.

I like friendly UI, offline mode of mobile app and combination of time tracking and expense reporting. Plus standard, out of the box reporting fetures. Easy to start.

Limited customizing features, slow custom development, weak integration API in Expense module. It is not a software for for time tracking on operational task level - in fact, you can tract only actiity types (they named it tasks). For the projects where we have dynamic tasks list (like support), and we want to track time on the level of each incident, we have to use anoter solution (redmine), and upload data to Clicktime.
Price is also somenthing what you have consider. E.g. you can use another comparable time tracking for free. For us Expense tracking module is a anchor

Flexibility when it comes to adding new projects, clients, and activities. Reporting on time spent on projects are a very simple task. Excel linking and custom reporting has made day to day operations much smoother and let us track the run rate on certain projects and give our clients a heads up.
The Resource planning module is a very nice feature that helps keep employees on track.

The Resource planning module is very clunky. Compared to the rest of the interface it seems somewhat behind with all the script errors I run into.

If there could be a possible import function from excel to the resource planning module it would make adjusting employees time a very simple task instead of fighting with filters that cause the module to crash after a while.

The ease of use on all areas, absolutely love the reporting factor and what I can show on our Management meetings for the Project billing side and P&L for the company

There were a couple of teething problems where we were not set up correctly during the trial and had to keep clearing the cache to update client billing/budgets on the system but other than that the set up was great and ran smoothly during the trial

We have to keep track of our time for many different grants and funding sources. Clicktime allows us to accurately keep track and bill the appropriate accounts. It's also easy to use for generating expense reports. I especially like that I don't have to print and turn in receipts but can attach them as scans to the report. As an admin, it is also easy for me to approve timesheets and expense reports. And I can make changes if someone makes an error.

Clicktime doesn't integrate with Quickbooks so we have to manually enter payroll.

The interface allows you to add timesheets quickly and efficiently. We're a law office, so we bill in 6 minute increments. On average, I have 10 - 15 time entries daily, which is nightmarish. We've evaluated numerous tools, and Clicktime is just the most efficient in terms of it's UI.

The integration with QB Online is still being worked out and the integration with QB can be tricky.

The app and the ability for our employees to use it remotely has been helpful. The ease of use for employees to track time between many programs throughout the day.

Clicktime has not been able to be integrated with our other processes. We are grant funded so importing into government programs hasn't been possible. We would like to see expense sheets directly link to the time sheets so for example, when billing travel you can also bill mileage. Reports with expense sheets needs to be expanded.

The software meets all our firm's needs. We use it as our primary time tracking software and an input into payroll. The reporting also allows us to utilize it in a project management capacity as well. Great tool for the price as compared to other more overly complex systems.

Limiting 24 hours in a day on the time entry portal. Our firms utilizes other tasks in addition to man-hours (i.e. specialized computer time). It would be nice if my employee could log more than 24 hours in a day. For instance 13 man-hours and 12 specialized computer hours.

The ability to retrieve reports on different projects throughout many years.

Sometimes the project name or number does not show in the users page even though the name is placed in the slot.

I can review, assign costs, and check reports by client, project and employees, friendly usage

to customize reports is not that easy and customer service for that have to be paid, the approvers are by person instead of a project, so it´s not flexible on that, Managers reports are basic

We've used ClickTime for a number of years and the customer service team is excellent! They are knowledgeable, patient and very friendly. I especially like that it has been the same customer service personnel since we start using ClickTime. That says a lot about a company.

I would like it if our annual hourly rates per client could be entered once and populate for all selected jobs. Our hourly rate varies by position, so it is not just one hourly rate.