QuestionPro
About QuestionPro
QuestionPro is a leading SaaS survey solutions company providing a wide range of applications to measure and manage customer experience, employee engagement, and the pulse of the audience. Collect data and gain insights that help you make smarter decisions.
QuestionPro enables businesses to quickly create online surveys & polls and share them with a targeted set of users in order to then make business decisions based on the response collected. Our products are used by individuals, small and mediums enterprises, and Fortune 500 organizations.
Design your surveys in under 5 mins with 40+ question types, ready-made survey templates, and customizable design themes. Get a quick glance at the project performance with dashboards and data analytics.
Businesses can choose from more than 20 professional survey themes using inbuilt tools to customize headers & footers with company logos, pictures, audio, videos and HTML content for the complete branding of surveys. Each survey highlights a survey progress bar which lets the respondent know the percentage of the survey completed/remaining.
Distribute surveys through email, SMS, social media, or embed them on your website. Our offline mobile app lets respondents answer surveys even at places without an internet connection.
Get a quick glance at the project performance with dashboards and data analytics. You can also collaborate with team members while conducting research and share surveys, data, and reports.
Export reports and data to standard formats like .xls, .doc, .pdf and SPSS. We offer integration capabilities with 20+ business applications including Hubspot, Microsoft Dynamics, Zapier, MailChimp, and many others.
You can use QuestionPro tools to conduct surveys, online quizzes, polls, and much more. We are ISO 27001 certified and comply with leading data security standards and data privacy laws including GDPR.
Key benefits of QuestionPro
• With QuestionPro, users can customize surveys with their company logo, branding and designer themes, creating professional surveys easily.
• QuestionPro supports multimedia integration through which survey designers can customize surveys with smileys, emoticons, pictures, videos, designer scales and more; making it interactive for respondents.
• QuestionPro offers complete control over the survey, allowing clients to make certain fields mandatory for completion by respondents before they can exit the survey.
• With QuestionPro, users can share surveys with respondents in both online & offline modes; distribute surveys via email, mobile, Facebook, QR codes and other platforms.
• QuestionPro offers multilingual functionality that allows users to create surveys in more than 75 global languages including Chinese, Japanese, Arabic & Hebrew.
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- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great for monitoring employee feedback
Reviewed on 07/07/2024
Pros
We use this for quick "pulse" type surveys, as well as our annual overall employee satisfaction survey. It's been great for this purpose, and the reporting/drilling-down is just what we need.
We've even done simple surveys like what kind of food/lunches people like, or SWAG. I like that you can upload photos/graphics to the answer set to make the survey more appealing.
Cons
I don't really have anything we don't like about it
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for complex surveys
Reviewed on 04/06/2024
It's been great - they've been able to help us out in the handful of cases where we've run into an...
It's been great - they've been able to help us out in the handful of cases where we've run into an issue, and the product itself is rock solid.
Pros
Question Branching and Participant Validation
Cons
Non-Profit license validation requirements
Reasons for Switching to QuestionPro
There was one overriding feature that mattered most for our use case - we were able to create surveys that required user supplied codes to validate.- Industry: Cosmetics
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I put it shorty - a DISASTER. Very low efficiency, very low reliability, many bugs.
Reviewed on 13/10/2021
Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's...
Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's way below when it comes to reliability, overall efficiency and user experience.
Whenever I try to work on QuestionPro, I never know if I'm able to login, if the system doesn't crash or if respondents are able to fill in the study.
I submit requests to client support at least a couple of times per month.
Pros
Nothing - while the product has a lot of potential (I can see lots of smart solutions and ideas), the low stability, low efficiency, and countless bugs kill it all.
Cons
Very low efficiency, very low reliability, many bugs. I've been using QuestionPro for 9 months now and I can count many issues: not possible to login, not possible to upload databases, bugs not allowing respondents to close the study, the system does not allow to perform multiple tasks at once. I could count more and more... Definitely, it is not a system for professionals.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best for nonprofits
Reviewed on 02/09/2024
Easy, fast, useful, variable to present results and more others
Easy, fast, useful, variable to present results and more others
Pros
This tool allows us to have a full range survey program with almost all of the statistical tools we need.
Cons
I agree with most of rewievers the free nonprofit license limits certain functionality, it is interesting to try it, may be time to time.
Alternatives Considered
SurveyMonkeyReasons for Choosing QuestionPro
Poor instrumental basis as well as flexibilitySwitched From
Google FormsReasons for Switching to QuestionPro
Not rich the functionality under free license- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend QuestionPro
Reviewed on 21/06/2024
We use QuestionPro as a platform to launch event surveys for our many local partners who host field...
We use QuestionPro as a platform to launch event surveys for our many local partners who host field days and workshops to promote soil health on Indiana cropland. The ability to quickly copy a survey and edit it specific for an event makes it easy to deploy. Plus reporting is available that enables our partners to extract information most pertinent to their program and grant deliverables. Highly recommend the platform.
Pros
It's ease of use, the ability to add pictures to surveys, and ability to branch questions for more complex surveys.
Cons
The short lead time to renew a non-profit subscription. But they have been helpful in navigating the process.
QuestionPro FAQs
Below are some frequently asked questions for QuestionPro.Q. What type of pricing plans does QuestionPro offer?
QuestionPro offers the following pricing plans:
- Starting from: USD 99.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Essentials: Free for life, never expires! Advanced: $99 per month Team: Contact us Academic: Contact us Non-profit organizations: Contact us
Q. Who are the typical users of QuestionPro?
QuestionPro has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does QuestionPro support?
QuestionPro supports the following languages:
Arabic, Chinese, Danish, Dutch, English, French, Hebrew, Japanese, Portuguese, Traditional Chinese
Q. Does QuestionPro support mobile devices?
QuestionPro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does QuestionPro integrate with?
QuestionPro integrates with the following applications:
Dropbox Business, Google Docs, HubSpot Marketing Hub, LinkedIn for Business, Marketo Sales Connect, Meta for Business, Salesforce Sales Cloud, Twitter/X
Q. What level of support does QuestionPro offer?
QuestionPro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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