QuestionPro Reviews

We use this for quick "pulse" type surveys, as well as our annual overall employee satisfaction survey. It's been great for this purpose, and the reporting/drilling-down is just what we need.
We've even done simple surveys like what kind of food/lunches people like, or SWAG. I like that you can upload photos/graphics to the answer set to make the survey more appealing.

I don't really have anything we don't like about it

Question Branching and Participant Validation

Non-Profit license validation requirements

My youth-serving organization recently mitigated from Comet Testing to Question Pro and have been so pleased with our experience. We are able to cross-tabulate results and survey our youth without the background work of setting up access codes and/or entering data by hand. The cross-tabulation feature has made pre/post assessment data ridiculously easy to scrub. We use it across all of our data-driven programs.

Some of the features such as saving results to PDF don't work fully and I haven't received the support needed to resolve the issue. It's not a make-or-break, as I can save it as a spreadsheet, but for visual purposes the PDF is sometimes nice.

We get nearly everything the software offers on our non-profit account. Support has traditionally been very responsive for us!

There are just a few limitations with the non-profit account, but they are mostly things we rarely need anyway. We recently stumbled upon a limitation that left us baffled: some complex questions aren't included in the analytics dashboard. But there isn't even a list of them to refer to ahead of time. Also, limited to just one person that can use it.

QuestionPro makes it easy to build robust surveys that allow us to accurately evaluate our programs. It's much easier to set up logic on this platform than others that we have used, and reviewing results is so much simpler. It lets us get to the point quickly and easily without having to spend a bunch of time constructing our surveys.

We have no major qualms with QuestionPro.

Our Nonprofit does a few surveys a year for events, etc., and QuestionPro offers a professional affordable option for 501c3s with limited budgets

There were a few instances where some survey functionality (e.g. adding comment option to likert questions) was not intuitive. However, the help desk is quick to respond and assist when issues such as this have come up.

QuestionPro is easy to use yet powerful and feature-rich. The non-profit license is a huge plus for us but was not a driver in making the decision to switch to QuestionPro

It would be helpful to allow more than 1 user with the non-profit license but that is not a major drawback given the quality of the software.

QuestionPro has been a great software to use as a nonprofit. It has most all of the same features as other paid survey software.

QuestionPro offers a lot of variety in the type of questions that can created, but there have been a few instances where the ideal type was not available and we had to opt for an alternative type.

We appreciate the types of customizable questions and the data the platform can give us about our patrons. There is no limit with the amount of surveys you can send and have active at a time. As a nonprofit, we appreciate how QuestionPro is willing to work with us and provide us the data we need.

While the appearance is mostly straightforward forward, and we appreciate the customizable questions, there are some instances in which we wish we could change the aesthetic to align more closely with our brand.

Flexible question design and easy viewing for the customers

There is nothing we don't like about it.

Excellent options for questions. Results are easy to segregate to identify issues with our convention.

Help is still a little spotty. As a technical writer, I think it's written by software techs, not a writer. Sometimes it's hard to find an answer to my question.

QP has been a critical tool for our nonprofit to measure the satisfaction of our customers' experience. The question types help us refine our questions to get just the data we need. The report helps us know where we are succeeding and where we need to put more effort to become a better organization.

Having to renew the annual subscription after completing all the requirements for a nonprofit license. Would be great if the subscription was for more than 1 year.

Question Pro is designed to allow for quick design of surveys, easy delivery to clients/customers/public, and provides great visual reports and/or raw data for use! This has been the software we have been looking for!!!!

We had a few kinks in the survey creation our 1st time, however the customer service was amazing and provided solutions to the errors.

QuestionPro has more features than other survey platforms that offer free or discounted licenses. Navigating it has been fairly easy and intuitive. I particularly like the reporting feature that allows you to filter responses and quickly generate reports in various formats. I also appreciate that they offer webinars and online courses to help users learn about the platform and maximize their experience.

Understandably, the free non-profit license is limited so we haven't maximized all the features that QuestionPro has to offer. But overall, I have no complaints as questions and issues are quickly addressed by their support staff.

There is an option to deploy multilingual languages for the same survey and its time saving. Also I like the mobile app.

I wish I was able to create a simpler menu for my profile, there are too many options.

Flexibility of the setup and easines of use - both for the admin and user.

Adjusting the multiple choice matrix and labels to it may look tricky