About FMX
FMX offers configurable maintenance and facilities management software that helps organizations streamline processes, increase asset productivity, and turn actionable insights into meaningful results. The software decreases work order resolution time, organizes preventive maintenance tasks, and allows you to manage your equipment and assets all in one easy-to-use system.
FMX offers ongoing customer support and training, and is happy to report a 98% customer satisfaction rating and a 30 minute average response time. In addition, the solution is accessible from any web browser including mobile devices, and allows for unlimited requesting users at no additional cost. When you choose FMX as your solution, they will make it their priority to help you achieve operational excellence and improve your bottom line.
Key benefits of FMX
Create, respond to, assign, and resolve work orders, while tracking cost and time spent on each request
Set user permissions to restrict user access to only what they need
View daily schedule with FMX’s clear, calendar display
Assign unique QR barcodes to each piece of equipment and inventory for easy tracking on-the-go
Look up how past requests were resolved and view histories for buildings, assets, equipment and more
Never double book an event or asset
Receive automatic reminders for all preventive maintenance tasks
Track vehicle scheduling activities and oversee staffing with the ability to assign vehicles and drivers
Maintain a clear view of facilities through reports and interactive dashboards
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Reviews
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- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FMX is ideal for multi-site property and facility management
Reviewed on 04/01/2023
Prior to FMX we had no work order system at all. No one really knew if repairs were completed,...
Prior to FMX we had no work order system at all. No one really knew if repairs were completed, many requests were simply forgotten. Staff were frustrated by the lack of communication and length of time for work request completion. FMX solves all of this and more. We track costs, inventory, timelines and documents associated with the work orders.
Pros
The set up, customization, implementation was incredibly easy! Many of our staff are not very computer savvy but we had little to no issues with the rollout. The user interface both desktop and mobile is intuitive and simple to navigate.
Cons
The only thing I have found that isn't really a con, but when I finalize a work order, I would like to not have it be re-opened by users.
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
FMX is a game changer!
Reviewed on 27/04/2023
Awesome! Tech support and customer service groups are top notch. We have over 500 employees in our...
Awesome! Tech support and customer service groups are top notch. We have over 500 employees in our organization that use the FMX system and we alway get great feedback on how user friendly the system is, along with the instant updated status of there request.
Pros
Information! Fmx is a great bridge gapping tool between our techs and employees (requesters) on acknowledging, statues, and completion of work orders. This is also a great resource for monthly reports and tracking of expenses, work completion, and preventative maintenance scheduling.
Cons
Interaction with asset management. Would love to be able to print a map that we have attached assets to.
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Facilities Management eXpress
Reviewed on 28/10/2019
Pros
The software is very self explanatory and easy to train our staff to use
Cons
The site/technology seems to be a little outdated. I think the site could be more developed & even if there was an app it would be even better
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
FMX is your 1st step to a streamlined Events Scheduling Program, Maintenance & PM
Reviewed on 27/04/2023
Very positive. [sensitive content hidden] our main connection is always on point and responds to...
Very positive. [sensitive content hidden] our main connection is always on point and responds to all of our needs.
Pros
Schedule Request and Maintenance Request can be customized to cover allot of information gathering. This save allot of wasted time on phone calls, emailed etc. We try to make the schedule request a one stop shop for our Faculty and Staff to request an event and capture all the details so we can then move to a BEO
Cons
I feel that we are missing a few key elements that are essential to our operation, perhaps we are unique. We often have events that are not on campus but that our FMX calendar needs to include because those off site events take away assets that we need to be aware of. Some sort of Generic Flag should be available to note those events. We have improvised and created a work around of our own.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Greatest People Ever to work with!
Reviewed on 28/10/2019
The FMX staff are probably the most helpful people I've ever worked with. They answer often within...
The FMX staff are probably the most helpful people I've ever worked with. They answer often within the hour of an emailed request and many times the reply comes even faster than that. They try to cater to our every need within their ability and then, like I mentioned above, when the program cannot do what we need, they find another way. Best customer service every.
Pros
It is customize-able. Almost everything I asked FMX folks to do was doable. Other scheduling software we looked at either said they'd charge more for every change or special accommodation or that they just didn't offer it.
Cons
The reports. They list multiple room bookings to say, "this room plus 6 others". This was rectified by FMX creating an Excel file that would extrapolate those as that is the report we need. SO, FMX reports wont' do it but FMX created a work around for me that works just fine. The other least liked thing is that I cannot have different times in one booking. If it's a multi day or many time slots event I have to create multiple bookings and if there are special notes about one particular room in that multi room event, I cannot add those notes to just that one room.
Alternatives Considered
eSPACEReasons for Choosing FMX
We SURE didn't want to! But the version of EMS that we've been using for almost 20 years updated to be in the cloud. The cost for that was exorbitant. Ridiculous even. Also, that updated version was nothing like what we were used to using and loved. In fact we used EMS (Dean Evans and Associates) for about 6 years with no updates, no maintenance and no support needs. Because they chose not to update the version we had. But it worked for us just fine. BUT, as we update our servers, the older software like that becomes inoperable. It actually hasn't yet but our Tech guy tells us there will be a day when updates will cause EMS to just crash. So we were forced to do this.Reasons for Switching to FMX
Neither of those could do all that we neededFMX FAQs
Below are some frequently asked questions for FMX.Q. What type of pricing plans does FMX offer?
FMX offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
FMX personalizes each organization’s solution so that they’re able to pay for all the capabilities they need. The personalized quote will be based on the number of users working on, and closing out, maintenance requests (or the number of students enrolled if you are a school) and the features most important to the organization. Please contact FMX for pricing details. It also offers a 14-day free trial, no credit card required.
Q. Who are the typical users of FMX?
FMX has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does FMX support?
FMX supports the following languages:
English
Q. Does FMX support mobile devices?
FMX supports the following devices:
Q. What other apps does FMX integrate with?
FMX integrates with the following applications:
ChMS, Google Calendar, JD Edwards EnterpriseOne, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Slack, Veracross
Q. What level of support does FMX offer?
FMX offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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