FMX Reviews

The software is very self explanatory and easy to train our staff to use

The site/technology seems to be a little outdated. I think the site could be more developed & even if there was an app it would be even better

Schedule Request and Maintenance Request can be customized to cover allot of information gathering. This save allot of wasted time on phone calls, emailed etc. We try to make the schedule request a one stop shop for our Faculty and Staff to request an event and capture all the details so we can then move to a BEO

I feel that we are missing a few key elements that are essential to our operation, perhaps we are unique. We often have events that are not on campus but that our FMX calendar needs to include because those off site events take away assets that we need to be aware of. Some sort of Generic Flag should be available to note those events. We have improvised and created a work around of our own.

Great customer service that has been able to resolve my questions or concerns 98% of the time.

Would like more flexibility to edit what the email heading/subject Field says when notifications come in.

Very customizable, lots of options to customize forms & settings. FMX works with us to make sure the software meets our needs

Reporting dashboard isn't easily customizable, it's slow and often crashes. Wish we had better visibility on our KPIs.

This is so intuitive, simple and quick to set up (even in complex situations), is comprehensive in scope allowing us to manage our crazy schedule over hundreds of spaces, tech and maintenance requests, PMs, equipment and asset management, etc.

This was by far the most seamless transition into a new software I have ever seen. The only things that I wish were added are in development, and they are not game-changers.

Areas of identification.There are it seems endless ways to identify the problem and location to explain what is wrong or needed.

What's not to like.I have used many facilities maintenance programs and have not found one that is as easy to integrate or train staff on

Look and ease. Desktop use friendly. Streamlined

Mobile app. Suggest a mobile app rather than web view. Larger text and simpler to use

Ease of use. Easily integrates into your business. Reports are easy to generate. Organizes your maintenance department and your staff. Mobile access. Can be customized to your business. Fantastic customer support!

A little pricey and worth it. Should be discount for non-profit.

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

Logging PMs and work orders as they would arise really helps keep the work flow organized. It was easy to integrate the areas of our facility to establish our system for our facility. The FMX staff were very helpful and positive. Fast to respond and resolve any request or question I had.

When making "due date" changes to the work orders, the email notification that is sent to the instigator does not state that in the email. It only says that a change has been made. That causes the person (who put the work order in) to question what is going on with the work order. that generates more down time to have to go back and explain what the changes were. It would be nice to have the email notifications to state the changes that are made to the work orders.

super friendly to use, self-explanatory.

i have no problem with this product, I like it.

Work Orders is mighty handy for giving out what's needed

Nothing I just use what's needed and never use that I don't need

Ease of set-up, ease of use, 24/7 accesibility, inventory management, maintenance management.

user customization of reporting could be a bit easier and more flexible possibly.

Very easy to use and share information with team members

There is nothing about the software that does not meet the needs of the school district.

I am able to efficiently and easily keep track of work orders, planned maintenance items and other requests. I can track costs, both for parts and for man-hours for specific types of maintenance and run reports to see what we are spending the most time and money on. We can use the reports to streamline our processes and predict what equipment may be failing sooner than later. The other thing that is done well is the customer service. There are constant improvements based on customer feedback and whenever I come up with a one off suggestion, FMX has always been helpful in coming up with solutions that allow me to implement what I want and most of the time allow me to make additions myself without having to rely on them to change the format of the system. It is very user friendly.

Some of the filtering options don't allow me to limit very specific things on the calendar setting. This may only be an issue in our place because of how we are set up, but I can't filter maintenance requests and planned maintenance items per user at the same time. I have to do one or the other. This is a basic issue that we can work around.

User-friendly, customizable, you're able to auto-assign tasks, cost-effective, great customer support

Haven't found any cons to date! So far the system has been great to use.

I really like the accountability aspect of the software, we can easily track the success of a machine and see when it’s become more trouble than it’s worth. It keeps employees accountable for their time, as well

I wish it had more accessibility for text alerts instead of only being able to do email alerts OR text alerts. An option for kiosk inputs to be sent to a cell phone but general calendar action to be sent to email would be far more useful.

What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues. Being a school, we are a large multi-campus environment.
For facilities maintenance, which is the key target audience, the system is purpose built as a ticketing system. It's not an high-end system, in that you won't be loading in electrical schematics of your buildings and tagging geolocations of power points, but as an operational software package it's ideal.
With the framework of your campus already in the system, adding in an IT Department ticketing queue, and subsequent custom queues makes good sense.

This is a ticketing system with inventory and asset management.
It is NOT a hyper specific IT helpdesk, nor a hyper-focused Facilities Management tool, as I mentioned in the Pros section. It does what it does VERY well. If you are looking for something beyond an tool for running operationally, this may struggle.