ServiceTrade
About ServiceTrade
ServiceTrade is the software platform that helps commercial HVAC, mechanical and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.
Key benefits of ServiceTrade
• 24/7/365 Online Account -- Customers log into a portal on your website to see their service and project history, upcoming appointments, and open quotes.
• Send your customers an online, after-service or project report that’s chock full of multimedia that shows what your team did and discovered in their facility, and is always online and always available.
• Verification in the Field -- Get customer approval with a digital signature – before leaving the job.
• Online Quote Approval -- Wow your customers with online quote approvals. Customers review and reply online – where you can monitor progress and follow-up after the customer has viewed your quote.
• Protect your margins – Manage project budgets with real-time insights into budgeted vs actual performance.
• Access all customer information – See service and project history, all equipment, deficiencies or repairs found, and notes for every customer location on your desktop or mobile device.
• Schedule & Dispatch -- Your first stop for all the critical info you need to manage your business. Never miss another service opportunity.
• Track the Tech -- ServiceTrade displays the status of your most important asset – your techs. See customer service status updates minute by minute.
• Software as a Service (SaaS) -- SaaS means that your data is available to everyone in the office and in the field from a variety of devices.
• Native Mobile Applications -- ServiceTrade iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.
• Integrate with Everything -- Open APIs mean that your customer service data can be shared with other open-API apps like your accounting platform, CRM, email platform and website.
• Support and Services -- Our services team will get you up and running, and help find new ways to use our technology to solve your business problems.
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Reviews
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- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very helpful sales and management tool for Service Company
Reviewed on 25/05/2018
I like that you can have multiple tabs open for convenience and multi tasking
I like that you can have multiple tabs open for convenience and multi tasking
Pros
I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system.
Cons
I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Service Trade
Reviewed on 20/05/2024
the best so far , i love everything about this dispatching software
the best so far , i love everything about this dispatching software
Pros
Honestly i like everything but what i really love is how accessible customer service is
Cons
there is nothing that i do not like about Service Trade
Response from ServiceTrade
Hi Liss, We love working with you and your team and I will pass your praise of Customer Success to them.
I hope you'll consider using ServiceTrade Ideas to share any suggestions you and your team have for how we can continue making ServiceTrade an even better platform for your mechanical business. If you haven't looked at ServiceTrade Ideas yet, the information is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas
Thank you for using ServiceTrade and being a great partner for us. -- Shelley
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Used to be cutting edge but not premier anymore.
Reviewed on 28/02/2023
It's too expensive and too focused to be the best solution for us. But, I don't want to switch...
It's too expensive and too focused to be the best solution for us. But, I don't want to switch again so we're sticking with it, for now.
Pros
It's great for creating and dispatching service jobs.
Cons
It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple solutions, so we have to use it for everything and find workarounds
- Industry: Public Safety
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Decision We Ever Made
Reviewed on 08/08/2024
ServiceTrade was the best thing we ever did for our company. It increased technician productivity...
ServiceTrade was the best thing we ever did for our company. It increased technician productivity significantly which had a positive effect on the bottom line.
Pros
Insight into the current location of technicians and the work they were performing.
Cons
Having to subscribe to additional products to extract more advanced data.
- Industry: Public Safety
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
South Bay Fire INC
Reviewed on 08/05/2024
Love service trade! This makes my job so much easier! And also the technicians job a lot easier as...
Love service trade! This makes my job so much easier! And also the technicians job a lot easier as well!!
Pros
What I love most about service trade is how easy it is to schedule jobs on service trade. Also, when you put an account in the first time, it saves the account so the following year you do not have to re enter the account information. Also, what I like is that you can look up an account just by the address. Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin.
Cons
The only thing is that sometimes when you go to edit a job, when you click and move the mouse over the typed information, the window will close. Not all the time but once in a while.
Response from ServiceTrade
Hi Chelsea,
Thank you for your review! We are thrilled that ServiceTrade is making your job easier.....and especially the technicians!
Please don't hesitate to reach out to Customer Support at [email protected] with any issues! We are always happy to help.
Thank you again,
Leah
ServiceTrade FAQs
Below are some frequently asked questions for ServiceTrade.Q. What type of pricing plans does ServiceTrade offer?
ServiceTrade offers the following pricing plans:
- Starting from: USD 89.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Select : $89/month/technician paid annually. Office users free. Premium : $139/month/technician paid annually. Office users free. Enterprise : $189/month/technician paid annually. Office users free.
Q. Who are the typical users of ServiceTrade?
ServiceTrade has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does ServiceTrade support?
ServiceTrade supports the following languages:
English
Q. Does ServiceTrade support mobile devices?
ServiceTrade supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceTrade integrate with?
ServiceTrade integrates with the following applications:
ComputerEase, FOUNDATION, Google Calendar, Microsoft Excel, QuickBooks Online, QuickBooks Online Advanced, Sage 100, Sage Accounting, Sage Intacct, WordPress, Zapier
Q. What level of support does ServiceTrade offer?
ServiceTrade offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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