ServiceTrade Reviews

I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system.

I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC.

Honestly i like everything but what i really love is how accessible customer service is

there is nothing that i do not like about Service Trade

It's great for creating and dispatching service jobs.

It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple solutions, so we have to use it for everything and find workarounds

Insight into the current location of technicians and the work they were performing.

Having to subscribe to additional products to extract more advanced data.

What I love most about service trade is how easy it is to schedule jobs on service trade. Also, when you put an account in the first time, it saves the account so the following year you do not have to re enter the account information. Also, what I like is that you can look up an account just by the address. Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin.

The only thing is that sometimes when you go to edit a job, when you click and move the mouse over the typed information, the window will close. Not all the time but once in a while.

The professionalism presented to the customer. With the Service Trade platform all of our admin is streamlined from the office to the field and back again. It leads to timely information to the right places, and helps us present a very positive and professional image to our customers. Consistently.

The complaint is less of Service Trade and more a systemic problem routes in the reliance of mobile data. When cellular coverage is marginal or lacking it bogs the program down.

Servicetrade provides real time access to photos, videos and paperwork that allow me to provide real time updates on repairs to clients. In the information world we live in today, Servicetrade allows for real time updates on the status of repairs.

The dispatch board does not update without refreshing.

ServiceTrade has been a valuable tool on so many levels. I think ease of management is what I like most.

If I had to choose one thing I think it would be how it integrates with certain apps. Hubspot is an example with synch issues but that may be on our end or on Hubspots end.

I can take pictures and write what I done that day are week and go back to it If someone says I didn’t do it.

They want us to comment after photos after you have took pictures.

Building new customers, quoting, building database of service history.

Using the web interface on my phone. There are occasions where I need to revise and resubmit my quote on-the-go away from my laptop and it can be difficult to edit the quote and resend from my phone.

I love that I can manage multiple accounts with service trade. I have the ability to send proposals and set up jobs using the proposals that approved by customers. It's GREAT for scheduling jobs daily, weekly & monthly.

I would like to be able to filter out things more within types of services/jobs.

Well rounded tool for your business and your customers.

Works well for me. Can't think of anything that needs improving at the moment.

I am very happy with the intregration progress, and the support given to us from the ServiceTrade onboarding team. They are very helpful. They don't leave you once you go live. Support is always a click away and they are very quick to respond.

I feel the way ServiceTrade interacts with Quick Books could be better. We were lead to believe ServiceTrade would "talk" to Quick Books better than it does.

The customer database is easy to use, the mobile app works well and is not overly complicated for the field guys. Integration with our existing Quickbooks system was fairly straight forward. Billing and quoting work very well. The email tracking of quotes to customers is nice.

There is a learning curve. It has some quirks that will hang you up until you understand them. The analytics could be better. tracking certain things is tough. Tracking time for payroll is almost impossible.

How simple the project was to work through whether on a computer in the office or on a phone / tablet in the field.

Pulling reports for open work orders could be easier to avoid calls getting lost week over week and invoicing falling behind.

It has made our day to day service operations a lot easier and more productive.

The sales side of the software can be time consuming to teach.

the overall quality and tech. supportthe ease of getting back and forth in the different screens and windows.

I don't have a least favorite issue and this is what my business world is working with service trade.

There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable!

I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that.

ServiceTrade is great for our business and our customers. The customer portal is a feature we offer to our customers that sets us apart from other companies. Ease of use in the field makes our technicians lives better. Scheduling and Time keeping is a breeze. The service history is an invaluable tool. Quoting straight from our technicians completed job helps us make sure we are not dropping opportunities, which improves sales and improves service to our customers.

There have been issues with syncing from the mobile devices.