NetSupport Manager
About NetSupport Manager
NetSupport Manager has been recognised as the perfect remote control solution to help companies deliver seamless IT support and remote device management – from anywhere to anywhere!
Access, control, manage, monitor, and support any device.
As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its extra security features, it’s the choice of military and financial institutions across the globe.
Key benefits of NetSupport Manager
Flexibility:
With its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop.
Efficiency:
Its unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed.
Security:
As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its PIN connect feature and four levels of encryption, it’s the choice of military and financial institutions across the globe.
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Reviews
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- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Amazing and feature rich.
Reviewed on 19/12/2017
Pros
The amount of features available is amazing. Made remote support a breeze for our environment. Easily the best.
Cons
Deploying takes a bit to figure out. Support is very helpful but would love to see an easier way for the silent deploy.
- Industry: Outsourcing/Offshoring
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Empowering Hero PA's Management
Reviewed on 20/04/2024
I have found the whole experience with NetSupport seamless, friendly, and understanding of our...
I have found the whole experience with NetSupport seamless, friendly, and understanding of our requirements. Despite us probably being one of their smaller clients, they truly care about how the software is working for us operationally and is always open to feedback and eature requests.
Pros
Effortless to use, and easy navigation throughout all applications.
Very comprehensive helpguides should we get stuck.
Cons
Initally it was a challenge for me to deploy the software due to ports/IPs needing to be configured, however after a couple of calls with the super friendly and attentive support team, it was swiftly resolved.
Alternatives Considered
TeramindReasons for Choosing NetSupport Manager
We were finding the previous softwares expensive, and/or a total lack of customer support. One of the previous providers only offered live chat support, and would decline to talk with us on the phone. Others we have used in the past have not proved helpful or seemed keen to resolve any technical problems that we encountered. Thankfully, we have had absolutely no technical issues since we deployed NetSupport Manager.Reasons for Switching to NetSupport Manager
Cost. We also wanted to obtain a perpetual licence, and not rent. NetSupport offers this, which majorly influenced my decision to buy from them.- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Remote access to learner PCs is invaluable
Reviewed on 06/11/2024
Overall, we like the product. It has helped us to better understand learner issues and assist them...
Overall, we like the product. It has helped us to better understand learner issues and assist them in a much more timely manner.
Pros
We primarily use the product to view learners' screens when they are training at a remote locations. The product is extremely helpful in terms of being able to see learners working through practice exercises and diagnose errors in real time and provide guidance.
Cons
The PCs sometimes lose connection with the SoftLink, and we have to work to re-establish before we can assist learners.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Overall rating
- Value for Money
- Ease of Use
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- Likelihood to recommend 9.0 /10
Really good
Reviewed on 29/11/2024
I do like netsupport we have recently installed Netsupport notify which is fantastic
I do like netsupport we have recently installed Netsupport notify which is fantastic
Pros
I like how easy and convenient it is to use. The software is stable.
Cons
There is a lack of documents for support and guidance
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just what we needed!
Reviewed on 18/09/2023
Pros
NetSupport allows us to break classrooms into a pool of users. We chose NetSupport because it allows us to view classrooms by the user's login name vs the machine name. This has helped by being able to quickly identify which machine to connect to and allow for efficient support.
Cons
The only improvement I could see if having to manually update the list by users but we understand why we need to add to the list for user mode.
NetSupport Manager FAQs
Below are some frequently asked questions for NetSupport Manager.Q. What type of pricing plans does NetSupport Manager offer?
NetSupport Manager offers the following pricing plans:
- Starting from: GBP 10.00/one-time
- Free Trial: Available
Contact NetSupport for pricing details.
Q. Who are the typical users of NetSupport Manager?
NetSupport Manager has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does NetSupport Manager support?
NetSupport Manager supports the following languages:
Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish
Q. Does NetSupport Manager support mobile devices?
NetSupport Manager supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NetSupport Manager integrate with?
We do not have any information about what integrations NetSupport Manager has
Q. What level of support does NetSupport Manager offer?
NetSupport Manager offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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