NetSupport Manager Reviews

The amount of features available is amazing. Made remote support a breeze for our environment. Easily the best.

Deploying takes a bit to figure out. Support is very helpful but would love to see an easier way for the silent deploy.

We primarily use the product to view learners' screens when they are training at a remote locations. The product is extremely helpful in terms of being able to see learners working through practice exercises and diagnose errors in real time and provide guidance.

The PCs sometimes lose connection with the SoftLink, and we have to work to re-establish before we can assist learners.

I like how easy and convenient it is to use. The software is stable.

There is a lack of documents for support and guidance

NetSupport allows us to break classrooms into a pool of users. We chose NetSupport because it allows us to view classrooms by the user's login name vs the machine name. This has helped by being able to quickly identify which machine to connect to and allow for efficient support.

The only improvement I could see if having to manually update the list by users but we understand why we need to add to the list for user mode.

Being able to visualise the computers in real time

Deployment of the software can be difficult to install if computers are located in a remote location.

Ease of setup and use. Restricting users via domain group or seperate accounts makes access to it easy.

Some of the controls have been moved in recent updates and that can be frustrating.

I like that it is easy to deploy and very easy to use.

I find that the client configuration may be complex for me at times.

Multiplatform supported, easy to use and file transfer.

The initial setup and configuration can be time-consuming and might require a certain level of expertise

It's easy to use and the file transfer feature comes in very handy

Since the pandemic forced us to move to a hybrid work environment, around half of our devices are no longer using a static IP address. NetSupport seems to have a problem resolving the DNS of the device and won't connect by device name.

NetSupport Manager is easy to use, provides trouble free access to users PC's and software deployment.

Very rarely it struggles to connect to a PC, however in our experience this happens with all remote tools at some time.

I have used NSM for 10+ years, and school for several. I also use other remotes. Net Support consistently comes out as one of the best (if not THE best). It's ease of use is unparalleled. Reliability is very high; features like inventory and file transfer are easy and fast. Times when I have needed support, they have always been able to fix the issue. I plan to continue using it.

Once in a blue moon, the manager will not connect to a client; it's not often, but enough that I remember it (to be fair, all others that I have used do the same thing). Again, once in a blue moon it randomly disconnects (and again, all the others that I have tested do the same thing). However, even with these issues, it seems to have as few or less bugs than it's competitors.

It's reliable and gets the job done. It's also inexpensive.

Peer to peer connections have their limits. This is not the best tool if the device is remote from your network.

Provides a quick access to a wide variety of devices (Windows, Linux, Mac, Android). I use it every single day, it makes my job much easier. The application has intuitive design, it's easy to navigate, locate remote devices, connect, chat and exchange files. You are in and out within seconds. End user does not have to do anything.

We have been using it for over 7 years and we would not switch to a different product.

It is easy to use and maintain. I am able to support multiple users at the same time and can work with computers, laptops and servers from one desktop. My users can also request help from their desktop.

Depending on screen size and resolution settings, some remote desktops can appear smaller and be difficult to read.

It is very reliable and secure. The inventory and file transfer features are very helpful. The ability to scale the remote computer's screen to fit the local screen in very nice. The mouse control in accurate, and there is little or no lag.

The printer sharing doesn't work well for me. It doesn't always handle multiple remote monitors well.

With NetSupport Manager, we have quick access to any computer on our network. The fact that the user doesn't need to do ANYTHING for us to gain control saves time and effort on our Helpdesk.

Multiple monitor support is not great...can be tough to see the monitors. But this is the case on all of the screen-share products I've used, so not really a game changer.

How seamless it works when configured properly. I like how well it works with windows 7 and windows 10

I wish there was a way to deploy the software without being connected to a domain. Outside of that I really enjoy this product. I have been using for over 15 years.

Works well to be able to lock the remote desktop keyboard/mouse and do your work without interference from people walking by the kiosk. It has saved us money to remotely fix some problems without needing to dispatch a tech person. Like being able to download a file to a group of kiosks opposed to connecting to each one individually.

If the client has a poor internet connection it can fall of the list in the gateway but the screen doesn't refresh on it's own. You have to manually double click the gateway icon to refresh the screen. Also it can look like a kiosk is not on-line but refreshing the gateway then shows it. I found that it's best to leave the app entirely between uses opposed to leaving the app always running.

I have access to every computer under our domain. It allows me to update and install software on domain computers without running all over! It also allows me to train users as well as fix their errors!

I don't have any CONS about this software. I guess if it could physically dust the inside of the machines...

Easy to use
Fast and secure
Doesn't slow your machine, client or host.
You can install it trought the network from the host or server machine

I really like it, we use it every day, if I have to say something "bad", maybe it could have a free version like others for personal use.

Simple and easy to use; gateway & pin features work very well. Very pleased with support, and I've only had to use them 2-3 times over the past 6 years.

Regular updates to Mobile Manager Application. Some bugs on iOS that are not present on Android versions.

Ease of use and the ability to do everything needed to remotely control our product fleet and support our manufactured products.

We love everything about the product but if we could pick one thing to be improved, it would be the scripting engine.