Intulse
About Intulse
Intulse is a cloud-based VoIP system designed to help organizations streamline processes for inbound and outbound communications by providing phone solutions. Key features include team collaboration, call queue management, conference calling, voicemail, number porting, and reporting.
Supervisors can use the dashboard to initiate new calls, monitor interactions, and manage incoming calls by routing them to agents. The solution's drag-and-drop interface lets operators add multiple callers during an ongoing call and organize virtual conferences using bridges. Employees can set up call forwarding to multiple phones when not available and track missed calls via indicators. Moreover, agents can create custom greetings/messages for phone systems by recording voice prompts.
Intulse provides integration with third-party CRM platforms, such as Microsoft Dynamics, Zoho, Goldmine, Salesforce, HubSpot, Redtail, Wealthbox, AgencyBloc, Elexio ChMS, Medius, QQCatalyst, and more. Integrating VoIP into a CRM helps businesses easily manage/update contacts with detailed information. Agents can use the IVR menu to accept inputs from callers, segment their queries, and route callers to the required destination.
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Reviews
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- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The support is excellent.
Reviewed on 23/04/2018
Redtail integration is excellent
Redtail integration is excellent
Pros
The software is easy to use. We especially like the dashboard and the integration with Redtail is very good. We switched because of this integration and are happy with the decision.
Cons
Nothing so far. It is a bit of work to get our fax line switched over but I am not sure that it really is Intulse's issue.
Response from Intulse
Melissa, we appreciate the kind words and are so glad we were able to help you guys improve communication and efficiencies with the Dashboard and Redtail integration. Our support team never tires of hearing positive feedback as they do aim to serve everyone with excellence.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use and Reliable
Reviewed on 30/10/2019
Intulse has built custom call routing so our clients dial in directly to their assigned client...
Intulse has built custom call routing so our clients dial in directly to their assigned client service person. This gives a better client experience and makes our office more efficient.
Pros
We love the new Virtual phone in the dashboard. It is user friendly, reliable, and allows us to easily work remotely. The customer service provided by Intulse is fantastic, questions and requests are handled quickly.
Cons
We wish that the text messaging was compliant and would automatically record into our CRM.
Alternatives Considered
RingEXReasons for Choosing Intulse
UnreliableSwitched From
RingEXResponse from Intulse
Hi Sarah,
Thanks so very much for your positive review! We are thrilled that our support team has served you well and that the Virtual phone is a huge win for your team! We have some additional SMS dev. in the works so hopefully it will eventually meet your needs there as well.
We have had many requests for that custom call routing since we built it for you guys!
Thanks so much!
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Review
Reviewed on 15/06/2022
My company's IT department chose the software and myself and my office staff have not been pleased....
My company's IT department chose the software and myself and my office staff have not been pleased. The Intulse app is unreliable. To make any changes to our actual office phones (changing the date/time on the phone, extensions etc.) is not possible without getting our IT department involved and a ticket created with Intulse. We are not happy with this software sadly and it needs many improvements.
Pros
It is straightforward in it's design. I use it for calling client and checking voicemails.
Cons
The app. It is unreliable. Making outgoing calls does not always work. It takes several times to connect the virtual phone. Even after I turn off the virtual phone and all features I still receive calls. Because of this I have to delete the app from my phone each time I am done using it. The call quality for incoming calls is not always clear. Some days the app for making calls does not work at all.
The actual landline phones are also not always reliable and we struggle at times with poor sound quality for incoming calls.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer Service is king for a product like this
Reviewed on 20/06/2022
excellent
excellent
Pros
Simply put the software is very easy to use and simple to implement. More importantly any time I or we have a question or want to review our account settings etc, the Intulse customer service team is super responsive and very much in real time all the time.
Cons
No direct number feature. As we have grown we need to have direct phone numbers and this might not even be an intulse thing to be honest.
Response from Intulse
William, thanks for the great review! As far as direct numbers, yes, if you want some new direct dial numbers added to your system, simply reach out to support and they will get them for you. They are very affordable as well.
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
VoIP for Financial Advisors
Reviewed on 20/06/2022
It has been great to have the CRM integration and phone app so I can take calls from anywhere.
It has been great to have the CRM integration and phone app so I can take calls from anywhere.
Pros
The integration with Wealthbox CRM was the reason I chose Intulse. It is the most important feature to me.
Cons
I wish there was a better contact sync available to dynamically sync with Office 365 or CRM.
Response from Intulse
Will, thanks for the great review! As far as the sync with Wealthbox, you should be able to search for every contact through our App and call them.. if this isn't working for you, please call our support team to have it corrected. I use it all the time and its great!
Intulse FAQs
Below are some frequently asked questions for Intulse.Q. What type of pricing plans does Intulse offer?
Intulse offers the following pricing plans:
- Starting from: USD 42.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Visit our website for our VoIP service pricing: https://intulse.com/business-voip-service/pricing/
Q. Who are the typical users of Intulse?
Intulse has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Intulse support?
Intulse supports the following languages:
English
Q. Does Intulse support mobile devices?
Intulse supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Intulse integrate with?
Intulse integrates with the following applications:
AgencyBloc AMS+, Breeze ChMS, ChMS, ChurchStaq, EBMS, Elexio Community, Global Relay Archive, Greminders, HubSpot CRM, Insightly, Less Annoying CRM, MedicarePRO CRM, MessageWatcher, MinistryPlatform, MirrorWeb, NextAgency, NowCerts, Pipedrive, Planning Center, QQCatalyst, Redtail CRM, Rock RMS, Salesforce Sales Cloud, SedonaOffice, Smarsh, SugarCRM, SuiteCRM, Wealthbox, Zapier, Zoho CRM
Q. What level of support does Intulse offer?
Intulse offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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