Inngenius PMS
About Inngenius PMS
InnGenius PMS is a property management solution designed to help hospitality businesses manage operations, occupancy, reservations, guest check-in/out, communication, billing, payments, and more. The solution comes with an interactive dashboard, which allows administrators to view housekeeping statuses, search a guest database, and modify booking rates.
InnGenius PMS includes a front desk management module, which enables managers to handle inventory allocation, room allotment, customer correspondence, and waiting lists. The solution offers numerous features such as automated communication, multiple pricing plans, tax management, an integrated calendar, role-based permissions, audit trail, and more. The built-in housekeeping manager lets maids and support staff create and maintain work orders, update housekeeping statuses, and track tasks. The internal chat functionality allows users to share jobs, guest information, and more with departments across the enterprise.
The InnGenius PMS POS (point of sale) module enables organizations to process bills, accept payments, add taxes, and post charges to customer accounts. Plus, the system supports integration with various payment gateways and booking engines.
Images
Not sure about Inngenius PMS?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Semper
Resly
RMS Cloud
Newbook
Reviews
Already have Inngenius PMS?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awesome software for small property!
Reviewed on 24/01/2019
We "inherited" Inngenius when we purchased two years ago. With a new business and new software, we...
We "inherited" Inngenius when we purchased two years ago. With a new business and new software, we had a lot of questions and they were incredibly helpful. Thorough as well as timely. We really appreciate the assistance we received.
Pros
The software is easy to use and the customer service is stellar. For a company our size, and for the price, we have found Inngenius to be a great value.
Cons
There are some features on a few of the reports and guest look-up that I wish were set up a little different. Being able to sort by, or look up by certain fields would be nice (without having to download to excel). But, honestly, this is not a major issue.
Response from Inngenius
Thank you Holly! You can actually do a guest look up by using the reservation list on the left hand side, hit "clear all filters" and search in the box by first or last name. It will pull up all the records with out having to download anything :) Anytime you have questions feel free to email me and I will answer them right back
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Hotel Booking And Channel Manager Software
Reviewed on 12/01/2019
This is definitely a program you will enjoy using and want to recommend to others.
This is definitely a program you will enjoy using and want to recommend to others.
Pros
I had been with another booking software but even after working with them for over a year, I was still having difficulty understanding how to use their program. Well I started looking around and found Inngenius. They gave a trial period and I found that even within the trial period I was able to use AND understand how to use their system. It is that easy to use.
The personal customer care was incredible and very responsive. They go out of their way to make sure your issues are attended to.
They also continue to add features to the software like an affiliate program, coupon codes and pre-authorization of credit cards which has been incredibly helpful.
Another great feature is the ability to add several POS operations. Such as a gift shop and a lunch counter which can then be added to your guests bill or paid at the location separately.
You will definitely be a happy camper with this product.
Cons
There is one more feature I would really appreciate and that is an integration with third party auto-responders like GetResponse, MailChimp and Constant Contact.
They do have a limited email capacity installed with their product so you can give your guests arrival information, etc. But it is not conducive to long term contact with your guests.
Response from Inngenius
Hi Nancy, thanks for the great review :D
We do have automatic emails and several email rules that can be established like automatic birthday wishes and confirmation, check in, check out, etc.. We also have a customer list that can easily be imported to mailchimp, etc, I will get in touch with you so I can help you set up these things. We also have smtp settings you can set up in the system if this hasnt been done yet. Talk to you soon :)
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Since August 2014
Reviewed on 12/01/2019
I looked all over internet for a PMS that fits my small lodge and Inngenius was perfect for us, I...
I looked all over internet for a PMS that fits my small lodge and Inngenius was perfect for us, I tried others before and I was never happy, once I start using Inngenius I liked and been using it ever since.
Pros
Very easy to used, good technical support.
Cons
I would like that before any update, send a video of the changes.
Response from Inngenius
Thank you Merlyn, what a great request, yes we will email the customer with a warning for upgrades from now on and I can post the how to videos on the news feed on the sign in page :)
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
All-In-One System for your hotel
Reviewed on 08/01/2019
Overall an awesome system, with great customer support and unbeatable price.
Overall an awesome system, with great customer support and unbeatable price.
Pros
High Quality All-In-One system. Easy to use, fast, very affordable & great customer service. Extensive Reporting capabilities. You can setup the rates for 23 months in 1 screen. Have capability to setup rules for Yield Management.
Cons
I would like to see improvement in the booking engine to be on par with OTAs or other PMS providers. Would prefer to show rates only for the date selected. Would also like to see capability to have promo codes.
Response from Inngenius
Hi! Thanks for the review!! Yes we have promo codes now :) The instructions on how to use it is on the news feed. Hope you have a very profitable 2019 :D
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy , Affordable and Great Service!
Reviewed on 11/01/2019
Fantastic! I HIGHLY recommend this program and its developers!
Fantastic! I HIGHLY recommend this program and its developers!
Pros
How easy it is to set-up and how great it works with third party sites, such as Expedia & Booking.com! I am not very computer savvy and it was so great to work with the customer representatives (who are ALWAYS available) as they helped my set-up Inngenius PMS. I was amazed at how easy it was and how much it helped me to keep my business organized.
Cons
There is only 1 very little glitch in the program. I wish it would always let me know when the customer is a repeat customer. Sometimes I find it hard to look up a past customer. Maybe this is an impossible request.
Response from Inngenius
Hi Pamela! Thanks for the great review! We do have memory and permanent notes to a reservation, so what hotels do is if they are searching for the customer and their name pops up from the memory, they ask if the customer has stayed before. If they say yes, in the permanent notes area, they enter "repeat guest" but first they ask especially if it is a common name like Jane White. Also, if the name is spelled differently the second time, it will not recognize it so the names have to be spelled the same. Hope this helps! Ill go into your account and make sure all our latest features are activated
Inngenius PMS FAQs
Below are some frequently asked questions for Inngenius PMS.Q. What type of pricing plans does Inngenius PMS offer?
Inngenius PMS offers the following pricing plans:
- Starting from: USD 4.50/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
• Basic – starting from $59.90 per month (up to 12 rooms) & $3.99 per month for each additional room • Premium – starting from $79 per month (up to 12 rooms) & $4.50 per month for each additional room
Q. Who are the typical users of Inngenius PMS?
Inngenius PMS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Inngenius PMS support?
Inngenius PMS supports the following languages:
English
Q. Does Inngenius PMS support mobile devices?
Inngenius PMS supports the following devices:
Q. What other apps does Inngenius PMS integrate with?
Inngenius PMS integrates with the following applications:
PayPal, authorize.net
Q. What level of support does Inngenius PMS offer?
Inngenius PMS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Inngenius PMS.
