SMS-Magic
About SMS-Magic
SMS-Magic is an SMS marketing platform designed to help businesses in financial services, staffing, healthcare, higher education, and other industries using Zoho and Salesforce manage compliance, track message delivery metrics, and communicate with customers via multiple channels such as MMS, Facebook, and WhatsApp. Supervisors can maintain a history of conversations, measure return on investment (ROI), and create message routing rules according to requirements.
SMS-Magic allows administrators to gain visibility into opt-outs, agents' case completion rates, and customer consent at an aggregate and individual campaign level using dashboards. Businesses can ensure compliance with General Data Protection Regulation (GDPR), Telephone Consumer Protection Act (TCPA), Canada's anti-spam legislation (CASL), and California Consumer Privacy Act (CCPA) guidelines. Contact centers can also route service requests to specific agents, request clients' feedback using NPS surveys, and receive messages from various channels in a unified inbox.
SMS-Magic's mobile application enables employees to respond to queries in real-time, share images, videos, or files with customers, engage in one on one conversations, nurture leads, and more. Other features include preconfigured campaigns, automated responses, reporting, and templates.
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- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Super simple to use
Reviewed on 21/04/2022
Pros
It helps us to communicate faster and easier with our merchants.
Cons
We had a small hiccup with integration but once that was fixed, we haven’t had a problem yet.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Experience With SMS-Magic
Reviewed on 09/05/2024
Pros
With SMS-Magic, marketing us easy thanks to ease of sending SMS in bulk. The software also allows scheduling easy
Cons
My experience with SMS-Magic has been positive - no issues.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not use this product.
Reviewed on 18/12/2023
Terrible. I rarely write reviews but their negligence and ignorance to the problem lead me to doing...
Terrible. I rarely write reviews but their negligence and ignorance to the problem lead me to doing so.
Pros
We were attracted by the price. I have now found many other better alternatives.
Cons
They did not know how to properly set up the SMS which delayed our ability to use SMS. It has been over two months and we still haven't been able to send a single text to users and they are denying any sort of refund.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Very capable product
Reviewed on 18/05/2023
We have used SMS Magic since about 2017 and they have enabled us to send 1-1 and 1-many messages,...
We have used SMS Magic since about 2017 and they have enabled us to send 1-1 and 1-many messages, via Campaigns, to all of our audiences. Very simple to use messaging capability within Salesforce itself, too.
Pros
SMS Magic integrates seamlessly in Salesforce. SMS Magic does all the initial set up to create the Process Builders to Task the right people and have the conversations show up in the right page layouts.
Cons
You have to really watch their billing. It rarely matches what you are quoted but they will fix it when you point it out.
SMS-Magic FAQs
Below are some frequently asked questions for SMS-Magic.Q. What type of pricing plans does SMS-Magic offer?
SMS-Magic offers the following pricing plans:
- Starting from: USD 37.00/month
- Pricing model: Subscription
- Free Trial: Available
Multi-channel Messaging For Salesforce - $180 for 1 User Licence Per Month SMS Conversational Messaging For Salesforce - $100 for 1 User Licence Per Month SMS Automation For Salesforce - $50 for 1 User Licence Per Month Multi-channel Messaging For Zoho - $37 for 1 User Licence Per Month
Q. Who are the typical users of SMS-Magic?
SMS-Magic has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SMS-Magic support?
SMS-Magic supports the following languages:
English
Q. Does SMS-Magic support mobile devices?
SMS-Magic supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SMS-Magic integrate with?
SMS-Magic integrates with the following applications:
Salesforce Marketing Cloud Account Engagement
Q. What level of support does SMS-Magic offer?
SMS-Magic offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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