Call Center Studio
About Call Center Studio
Call Center Studio is the world’s first and only Google-based contact center software that guarantees effortless scalability and profound efficiency to help you build the best experiences for your customers and agents.
• Remote-friendly serverless infrastructure provides undisrupted quality customer interactions with agents from anywhere in the world, alongside easy and fast deployment.
• Budget-friendly pay-as-you-go model ensures cost-efficiency and scalability with no maintenance fees or hidden costs.
• Intuitive interface and robust features unleash your agents’ full potential while facilitating easy onboarding and training.
• Comprehensive monitoring and reporting tools ensure that you improve your KPIs.
• Open API ensures fast and seamless integrations with CRM and BI tools, helping you build customized journeys for your customers.
• Project teams accompany you in your journey by sharing best practices, industry-specific know-how, and consultancy.
• Dedicated support team has your back 24/7, proven by excellent customer reviews regarding customer service.
Key benefits of Call Center Studio
• Scalable - Serverless infrastructure enables fast deployment, colocation, and the ability to size your operations up and down as you wish, freeing you of bulky hardware that burden your budget and tie your agents to the desk.
• Cost-efficient - No license renewals, no maintenance fees, no commitments, no hidden costs. Just a friendly pay-as-you-go model with no surprises.
• Unleash agents’ full potential - Intuitive interface simplifies agents’ daily tasks while next-gen tools empower them to overcome customer challenges and features like skill-based routing enable better call management.
• Open API - Enjoy the ease of built-in integrations with various popular CRMs, payment gateways, and other business tools. Using something unique? Our open API will facilitate secure and speedy integrations within minutes!
• Empower your decision-makers with actionable data - Alongside our powerful built-in reporting and monitoring tools and dashboards, with access to Google Data Studio, you also gain access to valuable actionable insights.
• Increased CX levels - Utilize machine learning and AI-based chatbots, voice bots, and many other tools to offer your customers quality self-service processes and increase operational efficiency by up to 400%.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Call Center Studio makes our deployment easier.
Reviewed on 29/12/2021
Overall experience with CCS has been remarkable. I love working with the entire team and will make...
Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.
Pros
Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.
Cons
The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.
Reasons for Switching to Call Center Studio
Chose the platform in order to deploy easily an utilize for small internal campaigns and projects to support the organization. For a fraction of the cost and ease of implementation we were able to do so.- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Call Center Studio Experience ( 4 years )
Reviewed on 26/07/2021
overall very easy. I can get any report I want. Instant view, control from phone. It is very easy...
overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.
Pros
very easy to use and economically inexpensive. I can get support very fast.
Cons
This software is under the minuscule. I've been fine for 4 years.
Alternatives Considered
Avaya UCaaSReasons for Choosing Call Center Studio
Because it's easy and cheap.Switched From
Avaya UCaaSReasons for Switching to Call Center Studio
User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good software, can improve.
Reviewed on 30/11/2018
Very practical for someone who need hourly, daily report.
Has all features for tracking, control...
Very practical for someone who need hourly, daily report.
Has all features for tracking, control and supervission.
Pros
As a supervisor it's very practical to get some reports for the agents performance.
I can check live the status from customer support agents to see who is available, busy, etc.
Cons
Sometimes there are some interference in the calls.
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Aylin Kılıç -Planing Manager
Reviewed on 30/10/2020
overall comfortable to use, not complicated
overall comfortable to use, not complicated
Pros
User Friendly, simple,
wide report opportunity, containing new technologies, accelerating
Cons
There may be information boxes in the menus
Alternatives Considered
3CXReasons for Choosing Call Center Studio
alotech is more useful, more modern, meets almost all my needsSwitched From
3CXReasons for Switching to Call Center Studio
alotech is more useful, more modern, meets almost all my needs- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Great system for monitoring calls and keeping track of representatives stats
Reviewed on 16/07/2021
Call Center Studio has been great for helping me monitoring my representatives and making sure that...
Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.
Pros
I really like the Live Call Listening
It allows me to get a real-time assessment done on my representatives so that I can provide feedback.
The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.
Cons
It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at
Call Center Studio FAQs
Below are some frequently asked questions for Call Center Studio.Q. What type of pricing plans does Call Center Studio offer?
Call Center Studio offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
We offer two pricing options: Voice Only or Multi-Channel. Voice Only Package The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes: - Advanced voice functions - A complete inbound and dialer solution with monitoring, supervision and analytics. - Open API integrations. - Full setup and implementation support. Multi-Channel Package Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp. The Multi-Channel package includes everything in the Voice Only Package, as well as: - Access to webchat and text chatbots. - Click-to-call from websites. - Integration with WhatsApp Business, Facebook Messenger and Telegram.
Q. Who are the typical users of Call Center Studio?
Call Center Studio has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Call Center Studio support?
Call Center Studio supports the following languages:
English
Q. Does Call Center Studio support mobile devices?
Call Center Studio supports the following devices:
Q. What other apps does Call Center Studio integrate with?
Call Center Studio integrates with the following applications:
Avaya Cloud Office, Dialogflow, Google Data Studio, HubSpot CRM, Meta for Business, Pipedrive, Salesforce Platform, Telegram, WhatsApp, Zendesk Explore, Zendesk Suite, Zoho CRM
Q. What level of support does Call Center Studio offer?
Call Center Studio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Call Center Studio.
- VoIP Software
- Customer Service Software
- Call Centre Software
- Help Desk Software
- IVR Software
- Telephony Software
- Contact Management Software
- Contact Centre Software
- Predictive Dialer Software
- Call Recording Software
- Auto Dialer Software
- Contact Centre Quality Assurance Software
- Call Center Workforce Management Software
