IntouchSurvey
About IntouchSurvey
IntouchSurvey is a survey tool designed to help multi-location businesses across retail, hospitality, grocery, and other sectors conduct electronic surveys for market research. The application enables managers to measure customer satisfaction scores, collect audience feedback, retain existing customers, and track employee productivity.
The centralized dashboard allows administrators to analyze the key drivers for customer satisfaction or dissatisfaction and set up operational goals. It offers a host of features including audit logs, data storage management, reporting, case management, notifications, and more. IntouchSurvey also lets employees use filters to view survey data by specific dates, attributes, questions, locations, and other criteria. It helps enterprises distribute surveys via email, social media pages, and QR codes and conduct sentiment analysis.
IntouchSurvey enables organizations to capture and store voice of customer (VoC) data in a centralized repository and map customer journeys. Marketing teams can also use the application to create surveys as per the recipient’s requirements using the dynamic logic methodology.
Key benefits of IntouchSurvey
No more user-based pricing: At Intouch, we deliver solutions that help you grow your business. Our prices are based on what you do, not how many people do it.
Build Smarter Surveys: Ensure your surveys get completed with responsive features such as skip logic that removes subsequent questions made irrelevant by data submitted by a respondent.
Easy Location Management: Easily organize your data with location-based reporting for individual stores or regions so you get the data that matters to the team members that need it.
Customizable Dashboards: Keep what matters most to you top of mind with fully customizable reports and advanced analytics to track your goals and compare performance over time.
Personalized Questions: Leverage any data point you've collected such as recent purchases or feedback previously collected to personalize survey questions to individual contacts.
Drive efficiencies with automation: IntouchSurvey is packed with automation. You can trigger workflows in real-time to drive immediate action across your locations to make up for a substandard experience.
Simple Survey Distribution: Ensure that you reach your customers wherever they are with customizable links, scannable QR codes, SMS messaging or built in email distribution.
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Reviews
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- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Platform for International Surveys
Reviewed on 16/07/2021
Within one year of using the tool, we have been able to implement seven international surveys and...
Within one year of using the tool, we have been able to implement seven international surveys and share actionable data within our organization. An entire team is not needed to support, we have one full-time person spending a few hours a week.
Pros
Overall UX is clean and easy to use. The functionality options, survey building and delivery customizations offer everything you need. We even use the survey QR code for China survey deployment and have seen an increase in responses.
Cons
The support team is very keen to collecting feedback on features that can be added to the roadmap. Sometimes it takes a while to get on there.
Currently, the survey tool cannot send from one list a specific survey based on region/language. There is a workaround in place for a toggle language change option.
Response from Intouch Insight
Thank you so much for the great review! We're so thankful to our wonderful customers like yourself, who continue to share feedback to help us make even better products!
We look forward to continuing to support your team to make better and more streamlined survey programs.
IntouchSurvey FAQs
Below are some frequently asked questions for IntouchSurvey.Q. What type of pricing plans does IntouchSurvey offer?
IntouchSurvey offers the following pricing plans:
- Starting from: USD 199.00/month
- Pricing model: Subscription
- Free Trial: Available
Grow: $199 per month Scale: $399 per month Lead: Please contact Intouch Insight directly for pricing details.
Q. Who are the typical users of IntouchSurvey?
IntouchSurvey has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does IntouchSurvey support?
IntouchSurvey supports the following languages:
English, French
Q. Does IntouchSurvey support mobile devices?
IntouchSurvey supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does IntouchSurvey integrate with?
We do not have any information about what integrations IntouchSurvey has
Q. What level of support does IntouchSurvey offer?
IntouchSurvey offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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