Trust Swiftly

Getting started was quick for our team and we needed minimal training. The application did not require any outside installations so we could use it right away. Next the actual results for the verifications were comprehensive and our team saved time from our manual collection of the documents and verifications.

The main problem we had was getting some extra checks done for distributors that had minimal banking and credit files about them. There was a customization of the tool that took time to get added but we use their forms feature as a workaround.

Well to start we found their different verifications increased our conversions dramatically. Before our team was being way to strict with our customers and requiring extensive KYC. This turned off so many long term customers that we were stagnant. We had to turn it around fast and needed a solution that was quick to deploy with an extensive set of features. No other vendor was as digital first as Trust Swiftly with their solutions. We interact exclusively online and cover almost every country which meant we needed a flexible system for each location and risk factor. We liked the fact that they had some different ways to verify a customer meaning we provided the quickest customer experience. It was also fun to have some options that we knew scammers would run away when faced. A lot of the other platforms we found only provided one speciality to prevent fraud. Even thought Trust Swiftly might not excel at one verification we found that bringing in multiple verifications resulted in the best bang for our buck. It allowed our team to experiment with what worked best for our business. We learned some interesting trends with our fraud and worked with Trust Swiftly to even added a new verification that stopped malware fraud dead in the tracks.

Their ID verification isn't always completely automated to verify each case. There can be some issues with our customer having low quality images or the format different than what they expect. Trust Swiftly worked on trying to make it more automated but we do have some oversight on it anyways as we can't afford any false positives. So if you are looking for a battle tested ID only solution then I would include some spots checks to make sure all is working well. The other part is just getting used to all the different verifications methods. It's a lot to take in at once and took our analysts required training to adjust to what to use. If you are using machine learning then you can get running faster with a bigger dataset but since this was a new tool we again wanted to monitor it closely. They could provide better training around how to use the product as we relied mostly on their team for initial setup. They appeared on the smaller side so they didn't have the full hand holding sales support. Lastly, the implementation wasn't completely smooth for our developers. They had to involve their engineers to get some settings working. However now that it's up and running its been stable.

Trust Swiflty has multiple ways for our shop to verify customers. With the shopping season started we were getting many chargebacks.

I do not like sometimes there is too much information displayed on the page about a transaction. It can be complex to understand so we have had to ask for help on certain payments.