Instacart
About Instacart
Instacart is a food delivery platform designed to assist grocery stores and shoppers with online ordering and delivery tracking processes related to multiple products such as beverages, office supplies, seafood, and more. Customers can add items to cart, communicate with their shoppers in real-time, and order products based on their zip code.
The platform displays various products in the form of an online catalog for customers to choose from. Clients can use Instacart to opt for contactless deliveries, track orders' progress and select a pick-up timing according to requirements. Businesses can also purchase gift cards in bulk or in the form of Instacart Express Memberships for customers, employees, and other community members.
Brands can display specific product advertisements on Instacart's marketplace, set up a budget according to business requirements, and review campaign performance on a unified platform.
Images
No images available
Not sure about Instacart?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
DoorDash
Shipt
CAKE POS
Track-POD
Reviews
Already have Instacart?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Grocery delivery
Reviewed on 18/04/2023
Overall, my experience with Instacart has been positive, and I would recommend it to anyone looking...
Overall, my experience with Instacart has been positive, and I would recommend it to anyone looking for a quick and convenient way to grocery shop.
Pros
the ability to order groceries online and have them delivered to my doorstep, which saves me a lot of time and effort.
Cons
that sometimes items may be out of stock or substitutions may be made without notifying me before hand.
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Online shopping with convenience
Reviewed on 23/10/2023
You can pay by month or pay yearly for instacart delivery! Its not too expensive, it's definitely...
You can pay by month or pay yearly for instacart delivery! Its not too expensive, it's definitely cheaper in the long run because you're saving time and gas. My overall experience is fairly good! Other than the charges for delivery and service fees which being a paid member of Instacart you pay cheaper fees and don't pay for delivery fees if a paid member! Other than this, it's a wonderful place to use for places available to shop online at. I recommend this to those that are too busy to shop themselves or for those who don't have the means to get to places themselves!
Pros
Instacart is very easy to use! There's different places that are available to shop. What I love most about Instacart is being able to stay in touch the entire time my shopper is shopping for me. I Enjoy being able to add more to my list of I forget something and I enjoy them trying to find something else if the item was unavailable that I requested!
Cons
The one thing I dislike about Instacart is the different fees. There's fees for delivery service with each order. Which I feel we shouldn't have to pay if you're already a paying member. The other negative factor is the prices are usually a bit higher than if you was to shop yourself, to make up for instacart paying the shoppers. However, isn't that the reason we pay for the service to begin with? Otherwise, why do we pay for the Instacart.
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Shopper lied
Reviewed on 16/10/2023
I am 71, handicapped. Today, my order arrived missing six items, Fouritems from the deli. The...
I am 71, handicapped. Today, my order arrived missing six items, Fouritems from the deli. The shopper texted me stating "the deli is closed".This was at 10am. I called the deli. It opened today at 7am. The shopperlied, to avoid waiting in line. Also missing 28 oz. can of tomatoes. Icalled; the store had plenty.I emailed customer service at Instacart several times, asked them toredeliver the missing items so I could eat. They told me they were sorry,but they cannot re-deliver. The cost to me is an additional delivery feeof $7.99, an additional service fee of $2.49, plus tip, $3.00I summation: Shopper lied, then customer service (after four attempts),asked me to spend $13.48 more for their mistake.It’s unconscionable
Pros
Delivery. Shoppers are generally good, but always seem rushed
Cons
Shoppers can be rushed. Today shopper told me the deli was closed at 10am, to avoid waiting
- Industry: Fishery
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Its ok but not for me
Reviewed on 20/05/2024
Pros
I love how i dont have to go to the grocery store at times. All i have to do is order on the app and sit and wait for someone to bring my groceries.
Cons
I hate that it costs so much. The delivery fees are ridiculous, some of the delievers have bad manners, also they dont wanna help you get your groceries out if there car.
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Software When All Is Functioning Normally
Reviewed on 18/07/2024
Perfect when all functions as it is supposed to. Atrocious customer service when a human is needed.
Perfect when all functions as it is supposed to. Atrocious customer service when a human is needed.
Pros
I love that we can have our office's perishables delivered from trusted sources and without a trip to the grocery store. Prices are marked up but not unreasonably so.
Cons
The customer service for anything beyond a missing item is atrocious. If you have an order problem, that is usually handled with a few clicks quickly and efficiently. If you are honest and not abusing "missing items" you're credited right away. If you have any problem that involves a human and not AI, it is an endless cycle of being bounced between chats with no substantial answers/fixes. The customer service has made me contemplate canceling once.
Instacart FAQs
Below are some frequently asked questions for Instacart.Q. What type of pricing plans does Instacart offer?
Instacart offers the following pricing plans:
- Starting from: USD 3.99
- Free Trial: Not Available
Pricing starts at $3.99 for same-day orders over $35. It varies for one-hour deliveries, club store deliveries, and deliveries under $35.
Q. Who are the typical users of Instacart?
Instacart has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does Instacart support?
Instacart supports the following languages:
English
Q. Does Instacart support mobile devices?
Instacart supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Instacart integrate with?
We do not have any information about what integrations Instacart has
Q. What level of support does Instacart offer?
We do not have any information about what support options Instacart has
Related categories
See all software categories found for Instacart.
