CCH iFirm
About CCH iFirm
CCH iFirm is a cloud-native suite of integrated software to help run an efficient and profitable accounting practice.
With integrated tools for better practice management, compliance and client collaboration, our software is used by accounting firms across Canada, United Kingdom, India, Australia, New Zealand and South-east Asia.
CCH iFirm enables a more streamlined workflow, through its collection of award-winning apps.
Talk to your local Solutions Manager to learn more about the CCH iFirm products available in your region.
Key benefits of CCH iFirm
Secure, full cloud solution for anytime, anywhere access.
Streamlined workflow through integrated apps to manage jobs, capacity planning, billing, compliance, documents and e-signing.
Support you can count on from a local customer support team.
Backed by the tax and accounting expertise of Wolters Kluwer and integrated research solutions.
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Ease of Use
Value for Money
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Alternatives
Xero
MYOB Business
MYOB Acumatica
HandiSoft
Reviews
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- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CCH Review
Reviewed on 13/08/2024
Really happy with CCH overall and saves me countless hours when preparing my clients work.
Really happy with CCH overall and saves me countless hours when preparing my clients work.
Pros
The streamline workflow within the tax module is fantastic, from one screen you are able to download and input the pre-fill report from the ATO, complete the return and lodge or mark for signing.
Cons
a little disjointed in the 'Jobs' listings to monitor workflow of every job in or for billing.
Alternatives Considered
HandiSoftReasons for Choosing CCH iFirm
The pricing of the MYOB suit was really expensive and could not offer full cloud based solution.Switched From
MYOB BusinessReasons for Switching to CCH iFirm
Could not offer full cloud based solution.- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
One Year After Implementation
Reviewed on 19/01/2024
Friendly personal service. Software could still do with some simple tweaks to improve functionality.
Friendly personal service. Software could still do with some simple tweaks to improve functionality.
Pros
Access to support was so much better than what was being experienced at Access.
Cons
Absence of expected functionalities - EG: linking accounting package to tax return
Alternatives Considered
XeroReasons for Choosing CCH iFirm
Poor customer service. Declining personal service and excessive cost.Switched From
HandiSoftReasons for Switching to CCH iFirm
The people I dealt with were friendly helpful and patient.- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst business decision I have made in 10 years!
Reviewed on 22/06/2023
Terrible customer service just always told us they had never heard of any problems with the...
Terrible customer service just always told us they had never heard of any problems with the software and we should pay them thousands of dollars for more training on the software even though they couldn't explain how training would help with the software pausing every time we switched schedules, Review tab did not pull through parts of schedules and was thus useless and the tax software did not integrate flawlessly with the practice management as promised but instead frequently required back-and-forth.
Pros
The ability to log on from anywhere and have my scheduling, billing and tax preparation integrated.
Cons
We have had nothing but issues with this software since we began using it in October 2022. Not only is the software slow but it is also full of issues such as schedules and parts of schedules not pulling through to review tabs making them useless. I am a tech savvy, 36 year old with with experience on various tax software suites and have never had such a negative experience trying to switch over to new software. We had to abandon the software before tax season as everyone was worried it would significantly increase our time on every file.Overall the software feels half-baked and yet when I pointed out many of these issues I was told that IFirm is perfect and no one has ever had an issue and there is absolutely no way that they will refund or cancel the subscription early even though my firm was 1 month into our subscription.The system is very slow and I would lose 1.5 seconds every time I switched to a new schedule despite having 1 gigabit internet and no one else from my office on the software during November. This along with other issues meant that it doubled the time spent on preparing T1's and T2's vs our previous software. Even after preparing dozens of T2's in the software we still found it to be slow, cumbersome and unreliable.I believe the refusal to issue refunds is because there are so many other firms wanting a refund that they cannot afford to refund money and hope the client comes back once the software is improved (if ever). Do not make the same mistake!
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good ty
Reviewed on 20/09/2024
Wonderful , btw consultant [sensitive content hidden] is best, thank you.
Wonderful , btw consultant [sensitive content hidden] is best, thank you.
Pros
Professional and patient and knowledgeable
Cons
Can not send email directly from cch, after completing out for sign
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
AH - Review
Reviewed on 19/01/2024
Pros
Ease of use and interface + the job management for our practice.
Cons
There isn't anything to dislike, it potentially could be re-vamped with a more new look setup but that is being very picky!
CCH iFirm FAQs
Below are some frequently asked questions for CCH iFirm.Q. What type of pricing plans does CCH iFirm offer?
CCH iFirm offers the following pricing plans:
- Starting from: USD 1.00
- Free Trial: Available
Please contact Wolters Kluwer for pricing details.
Q. Who are the typical users of CCH iFirm?
CCH iFirm has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CCH iFirm support?
CCH iFirm supports the following languages:
English
Q. Does CCH iFirm support mobile devices?
CCH iFirm supports the following devices:
Q. What other apps does CCH iFirm integrate with?
CCH iFirm integrates with the following applications:
FeeSynergy, Xero
Q. What level of support does CCH iFirm offer?
CCH iFirm offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
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