Eclipse AI
About Eclipse AI
Eclipse AI is a cloud-based customer experience solution, which helps businesses in technology, health and wellness, retail, and other sectors handle customer data, mitigate churn risks, predict retention rates, and more.
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Reviews
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- Industry: Construction
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A tool needed for all franchisors and brands with multiple locations
Reviewed on 06/11/2023
Right from the initial conversation about the tool, through onboarding and ongoing, I have been...
Right from the initial conversation about the tool, through onboarding and ongoing, I have been pleased with the support on offer from [sensitive content hidden] and the team at Eclipse AI. Once we agreed an implementation plan, the roll out was done pretty seamlessly and within a few days of giving greenlight, we had the data in and ready to review
Pros
The ability to view all our brands, and locations data rolled up into one summary. With options to filter by our brands, countries or even franchisees to drill into the data
Like that it pulls in data from multiple sources, e.g: NPS surveys, Google My Business Profiles reviews, Trust Pilot, Call centre etc
Cons
The licensing of the app - the current packages on offer require you to buy an additional licence for each user in the organisation
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Eclipse AI Survey Analytics
Reviewed on 16/10/2023
Good, it gives data analytics at the shortest possible time.
Good, it gives data analytics at the shortest possible time.
Pros
The analytics generated by this is interesting and insightful.
Cons
Any survey response uploaded or imported from the user does not give any results from the user login. One has to send the responses to the contact person, then it can be uploaded, and the analytics can be seen. If it can be done from a user end to a minimum level, it would have been better.
Eclipse AI FAQs
Below are some frequently asked questions for Eclipse AI.Q. What type of pricing plans does Eclipse AI offer?
Eclipse AI offers the following pricing plans:
- Starting from: USD 0.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Choose the package best suited to your needs. Try Professional free for 30 days · No credit card required · Free forever option
Q. Who are the typical users of Eclipse AI?
Eclipse AI has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Eclipse AI support?
Eclipse AI supports the following languages:
English
Q. Does Eclipse AI support mobile devices?
Eclipse AI supports the following devices:
Q. What other apps does Eclipse AI integrate with?
We do not have any information about what integrations Eclipse AI has
Q. What level of support does Eclipse AI offer?
Eclipse AI offers the following support options:
Email/Help Desk, 24/7 (Live rep), Chat
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