IQware
About IQware
IQware’s Property Management System (IQpms) is a Hospitality application developed to satisfy the unique requirements of Resorts, Hotels, Condo-Hotels, Vacation Rentals & Marinas. Our integrated solutions allow you to maximize revenue, increase occupancy and improve the overall guest experience. Guest Services facilitates exceptional guest experiences by providing a central, digitalized location for service-related tasks.
Task status can be easily monitored by supervisors. Manage rates to get the most yield out of occupancy levels, days, seasons, and events. For Account Receivables, improve cash flow by optimizing fund management, invoicing in a timely manner, and tracking overdue payments.
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Poor support and response time. Releases untested updates. Does not have 24 Tech support.
Reviewed on 05/04/2018
Pros
The software is inexpensive. There really is not much to like about the product. Should be used in a small hotel environment that does not need many reports.
Cons
Ease of use. Lack of urgency by tech support. Company does not respond to phone calls regarding software issues.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
IQware Review
Reviewed on 03/06/2024
I would give IQware a two thumbs up in my book.
I would give IQware a two thumbs up in my book.
Pros
It is easy to use and had a lot of options.
Cons
The software tends to be a little laggy.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Strongly recommend you do not use this product
Reviewed on 14/08/2019
We don't have any accurate revenue reports in the PMS, and if not for our own external record...
We don't have any accurate revenue reports in the PMS, and if not for our own external record keeping, we would have no idea how we are performing. We currently have 21 open support tickets, dating back to February. As a team we have to develop our own work-arounds to technical issues, because there is very little chance that support will have a solution. At best, they will send it to R&D and you will never hear from them again.
Pros
I don't like anything about it. But the consensus in the industry is that no one really loves their PMS, and while we explore alternatives and seek feedback from other hotels, we have decided it's "better the devil you know" than to move to another PMS that is equally poor.
Cons
Customer support will ignore you completely.
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
IQware is Great for Front Desk Management
Reviewed on 20/01/2023
I have had no problems with this software. The staff working the front desk seem to be able to use...
I have had no problems with this software. The staff working the front desk seem to be able to use it with ease, and it organizes our day so we are fully aware of who is coming and going at the property.
Pros
I liked the reports, night audit, and the way it displayed arrivals and departures. The software is fairly easy to use once you get the hang of it.
Cons
The hardest thing to get right is when we have to adjust the rates for some reason. If we have to issue a refund or discount, it can get tricky. There is always a way to get it to work though, you just have to manually calculate it and enter it in.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product and Value
Reviewed on 19/07/2019
I have been a customer a long time and I think IQWare provides a great overall value and product.
I have been a customer a long time and I think IQWare provides a great overall value and product.
Pros
IQWare is a well designed product for everyday use in both Property Management business models and Hotels. We use this product anywhere from making a reservation to sending out Revenue Statements to individual property owners.
Cons
From time to time it take a considerable amount of time to fix issues with Support.
IQware FAQs
Below are some frequently asked questions for IQware.Q. What type of pricing plans does IQware offer?
IQware offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Starting at $5 per room per month, for Property Management Software. Other 3rd Party Channel Managers are a separate cost and to be quoted. Minimums apply
Q. Who are the typical users of IQware?
IQware has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does IQware support?
IQware supports the following languages:
Chinese, English, French, Spanish, Thai
Q. Does IQware support mobile devices?
IQware supports the following devices:
Q. What other apps does IQware integrate with?
We do not have any information about what integrations IQware has
Q. What level of support does IQware offer?
IQware offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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