IQware Reviews

The software is inexpensive. There really is not much to like about the product. Should be used in a small hotel environment that does not need many reports.

Ease of use. Lack of urgency by tech support. Company does not respond to phone calls regarding software issues.

It is easy to use and had a lot of options.

The software tends to be a little laggy.

IQWare is a well designed product for everyday use in both Property Management business models and Hotels. We use this product anywhere from making a reservation to sending out Revenue Statements to individual property owners.

From time to time it take a considerable amount of time to fix issues with Support.

Ease of use, cost, and familiarity with the product.

let me start by saying I have used this software for over 10 years and its just gone straight down hill. Support is as dreadful as stated. Stats are off like other reviews have stated, they cant figure out how to fix them. When they tell you its been escalated to R&D you can pretty much guarantee that you will never hear from anyone again. We have been sending emails and contacting every member of their team right on down the line and no body responds. They are extremely unprofessional. Do yourself a favor and move on.

Easy to input reservations and get correct pricing.
Back end of software is good for homeowner invoicing and commission paying.

Most of the pieces and parts that I feel like we are missing are available in additional modules or add ons that we have not purchased.

I can manage and also inquire into many different aspects of business from one place. Plus as a wonderful customer service tool I can look up data for up to 10 years ago.

If there are too many users on or if there is unusually high volume at one time the software will run extremely slow or even crash.

Complex enough to handle our needs of multi property portfolio

Support resolution takes longer than expected.

It was very simplistic and didn't have a ton of features.

It didn't have a professional look to it. It seemed kind of cheap.

Easy to use, easy to train, great support.

great product there are really no cons to the software or support

The system breaks down on a daily basis. It actually locks you out so that you may not open your own registers or print receipts for your customers it also locks you out of credit card slips. Calling the help line is very slow and usually has to be go up to higher support which takes more time. Support unavailable on Sunday mornings and will not answer before 8 am. The system is slow and tedious for the input of orders. Checking out guests is also a 3 part process. Have had the same problem with this system for over a month now, the IT department tag line is "we are working on the problem". Problems with the sales end of the product with locking sales out. Front desk shuts down for hours and all F&B outlets shut down three to four times a day. IT actually stated that we are too busy for their system and that do to the work load the system will slow down and kick you out.

It was a lot more updated than our last system. Certain functions were a lot easier to use like posting checks for payments.

Refunding guests and finding authorizations was one of the hardest problems I had with IQ. It also ran slow a lot.

The ease of use and reports layout made a positive change to the end of the month financial reviews.

Still having issues sending confirmations tu customers.

Je vous suggère de ne pas utiliser le programme, choisissez un autre le service à la clientèle est vraiment pas bon, ca fait plus de deux mois que je demande de l'aide et problème toujours pas régler, l'été passé on a passer notre été a fonctionner à l'aveugle, la société place le client très loin de sa chaîne d'importance

le service à la clientèle attention de lire toutes les petits caractères ils sont pas honnete.