Cognigy.AI
About Cognigy.AI
Cognigy.AI provides a business-focused Conversational AI solution, enhanced with Generative AI, to help enterprises deliver outstanding services experiences - anytime, anywhere
From conversational IVR and self-service to agent assist and RPA, Cognigy.AI lets you tackle the complete spectrum of contact center automation use cases.
Built for unlimited flexibility, interoperability, and ease of use, our platform empowers business and development teams alike to create excellent conversational experiences and achieve better efficiency across systems.
It offers over 100 prebuilt integrations as well as an extension marketplace with the tools to build custom extensions as well. It includes native integrations for leading CCaaS providers such as Amazon Connect, Genesys, 8x8 and Avaya. Additionally, it comes withover 25 prebuilt channel integrations for customer service such as WhatsApp, iMessage, Instagram Messenger, Telegram, Microsoft Teams and more.
It comes with one of the most accurate NLUs on the market with 20 language-specific models and a universal language model to support any language from Armenian to Klingon.
With a range of business system integrations such as with Salesforce, Hubspot, Zendesk, ServiceNow and others, you can easily automate and orchestrate customer service processes throughout your enterprise ecosystem for truly end-to-end self-service.
Loved by developers and built for business users, Cognigy features a low-code drag and drop UI that enables anyone to build advanced virtual agents. Yet, offers developers a built-in IDE, full featured command line interface, Open API and public repository with code samples for its extension framework.
Key benefits of Cognigy.AI
Cognigy’s low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver personalized experiences at scale on voice and chat, on any channel.
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Reviews
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- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Surprisingly Easy and Remarkably Effective
Reviewed on 25/08/2022
Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are...
Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it.
Pros
Easy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box.
Cons
Would be good to see more emphasis on a desktop app as well as the web based solution.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Leading Conversational AI Ecosystem
Reviewed on 23/11/2022
Pros
Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway)
Cons
Machine-Learning based entity recognition has potential to even further enhance NLP capabilities
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Easy to use platform
Reviewed on 09/03/2022
Pros
Easy to use and establish chatbot in organization. User interface quite intuitive.
Cons
Sometimes I do not find a feature I would like to implement, either in the UI or in the documentation.
- Industry: Management Consulting
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Contact Center Transformation
Reviewed on 03/05/2023
Improved CSAT, easy to use. Easy to integrate and develop new solutions.
Improved CSAT, easy to use. Easy to integrate and develop new solutions.
Pros
The low code/no code approach from Cognigy is key to enable business users to improve their own processes. It also helps to scale solutions fast.
Cons
Building custom extensions can be difficult for non-technical persons
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Powerful and Flexible Conversational AI Platform
Reviewed on 05/06/2023
Pros
I found Cognigy.AI to be a powerful and flexible platform that is easy to use and has a large and active community. I would recommend Cognigy.AI to businesses of all sizes that are looking to create conversational AI applications.
Cons
Password masking at the user interface...
Cognigy.AI FAQs
Below are some frequently asked questions for Cognigy.AI.Q. What type of pricing plans does Cognigy.AI offer?
Cognigy.AI offers the following pricing plans:
- Starting from: USD 2,500.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Cognigy.AI?
Cognigy.AI has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Cognigy.AI support?
Cognigy.AI supports the following languages:
Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does Cognigy.AI support mobile devices?
Cognigy.AI supports the following devices:
Q. What other apps does Cognigy.AI integrate with?
Cognigy.AI integrates with the following applications:
8x8 Contact Center, AWS CloudFormation, Automation Anywhere, BambooHR, Dialogflow, Google Maps, HubSpot CRM, Jira, Meta for Business, Microsoft Azure, Microsoft Teams, SS&C Blue Prism, Salesforce Platform, ServiceNow, Tungsten TotalAgility, Twilio, UiPath, WhatsApp, Yext
Q. What level of support does Cognigy.AI offer?
Cognigy.AI offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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