Neon CRM
About Neon CRM
Neon CRM is a constituent management software platform designed specifically for nonprofit organizations and membership associations. Its relationship-focused approach enables a comprehensive view of supporters and members, resulting in increased engagement and revenue. With Neon CRM managing fundraising campaigns, events, and communications becomes the easiest it has ever been, all while gaining valuable insights through its reporting and administrative tools.
Create a more engaging generosity experience with unlimited forms and templates, popular payment methods, and personalized emails. Automate email marketing, workflows, volunteer management, and payment processing to save time on administrative tasks, and maintain your personal touch where it matters. Neon CRM streamlines your organization's processes, allowing you to focus on building meaningful relationships with your constituents and members.
Key benefits of Neon CRM
Cut down on data entry by tracking all constituent data in one place.
Build real relationships with your supporters by tracking their information and interactions.
Manage fundraising campaigns from start to finish.
Create beautiful, fully-branded online forms that integrate seamlessly with your website.
Keep members engaged with a custom member login portal on your website.
Get key insights and metrics from built-in reports.
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Reviews
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- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 01/09/2023
Pros
I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.
Cons
It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.
Response from Neon One
Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NEONCRM is solid
Reviewed on 06/12/2023
Pretty solid platform - I enjoy using it.
Pretty solid platform - I enjoy using it.
Pros
Neon gets the job done and is pretty intuitive. I use it several times a day and find it to be easy to use.
Cons
I don't like the barriers to customer service/tech support. Often times I need a very quick question answered to move forward, and I'm delayed by several days becasue I have to schedule a call.
I wish the app had not been abandoned.
I wish the tribute gift function was more functional - during the reconciliation process, it would be nice to have a checkbox to mark when an acknowledgement card was sent to the honoree.
Response from Neon One
Hey Becky, thank you for your review! If you haven't attended our live group trainings or open office hours, I think those could be a worthwhile solution to the frustration you're feeling around support response times. You can sign up at the link below and gain access to one of our team members to get your questions answered: https://academy.neonone.com/page/neon-crm-live-trainings
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not the same
Reviewed on 07/12/2023
It was good when it was just Arts People. Simple and clear Ever since Neon purchased it, prices...
It was good when it was just Arts People. Simple and clear Ever since Neon purchased it, prices have increased and customer service has plummeted, particularly as it relates to billing/invoicing.
Neon should consider making things technologically easier, not more difficult. Consider non-techies are doing this work internally and externally.
Pros
Fairly easy to sell tickets. Prices have been fair, but are now increasing.
Cons
The inability to speak with someone on the phone. Very displeased about this.
Billing is a mess.
There are many reports, but finding or creating the one you want is not intuitive.
Customers are confused about the diagram when purchasing tickets.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My experience with Neon CRM
Reviewed on 28/09/2023
My experience, again, has mostly been positive. Initially, I encountered a learning curve but I am...
My experience, again, has mostly been positive. Initially, I encountered a learning curve but I am appreciating that curve now. I also appreciate the customer service I've received from Neon CRM. In addition to the private sessions that have been enormously helpful, I can join various courses on specific aspects of the software. I can also sit in on "Office Sessions" which has been informative. And it helps to have access to various tutorials that I can reference repeatedly if need be. All in all, it has been a very positive experience.
Pros
What I like most about NEON CRM is that it offers us the ability to have all our information at our fingertips. This really does allow all of us to be more thorough and therefore more successful in growing our nonprofit, which is just three years old. We can reference everything to determine many of our next steps.
Cons
What I like least is not being able to customize the grant pages a bit more, but truthfully, I now have grown quite used to Neon CRM, and I'm happy with how the grant pages are laid out. I also appreciate being able to add all my LOI's and grant applications as well as grant responses. Being able to reference all that information at anytime has been an enormous time saver for me.
Response from Neon One
Hey Roberta, thank you so much for taking the time to leave us a review! We're so glad that Neon CRM has been helpful in aggregating all of your data! Sometimes a learning curve is important to ensure you get all the ins and outs of a platform, glad to hear that our support resources have helped you feel confident using the platform. Cheers!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
You have to wait forever for support
Reviewed on 07/12/2023
Our membership-based nonprofit has been using Neon CRM since 2017. We've seen a lot of improvements...
Our membership-based nonprofit has been using Neon CRM since 2017. We've seen a lot of improvements in that time, and expect the platform to become even more robust. In fact, one of the most endearing features of the Neon ecosystem is the monthly update and the associated webinars introducing new functionality. HOWEVER, as noted above: invariably, there is an excruciatingly long wait time before support tickets are answered.
Pros
Neon CRM is a great system for administering membership, donations, and events for our non-profit.
Cons
Support is great, eventually... BUT it takes a week or more to get an answer to a simple question. This is a major shortcoming that Neon would do well to address.
Response from Neon One
Hey Mike, thanks for your review! Glad to hear that your organization finds Neon CRM useful for membership management, donation tracking, and events. If you have simple questions and are looking for a quick solution, I'd recommend looking into our Support Center articles. We have hundreds that address all of the most common pains that our clients have ran into in the past. You can also always sign up for our open office hours to get your questions answered quickly by a member of our consulting team! Sign up for office hours here: https://academy.neonone.com/page/neon-crm-live-trainings. Thanks again!
Neon CRM FAQs
Below are some frequently asked questions for Neon CRM.Q. What type of pricing plans does Neon CRM offer?
Neon CRM offers the following pricing plans:
- Starting from: USD 99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Neon CRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, Neon CRM is priced to fit any nonprofit or association's budget.
Q. Who are the typical users of Neon CRM?
Neon CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Neon CRM support?
Neon CRM supports the following languages:
English
Q. Does Neon CRM support mobile devices?
Neon CRM supports the following devices:
Q. What other apps does Neon CRM integrate with?
Neon CRM integrates with the following applications:
ClickBid, Constant Contact, Continue to Give, Denali Fund, DonorDrive, Eventbrite, Fundraise Up, Higher Logic Thrive, Mailchimp, Overflow, PayPal, QuickBooks Online Advanced, Resource Management, Stripe, TaxJar, The Giving Block, Ujoin, VolunteerLocal, Zapier, authorize.net, iWave
Q. What level of support does Neon CRM offer?
Neon CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base
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