Antavo
About Antavo
Antavo offers the market's most advanced AI-powered customer loyalty platform, streamlining the entire loyalty program lifecycle. Antavo's innovative Loyalty Planner speeds up implementation by making program planning up to 10 times faster, while our flexible Loyalty Engine, featuring an intuitive Workflows editor, brings any loyalty concept to life.
At the heart of their solution is Timi AI, a groundbreaking agentic AI that guides and enhances your work at every step. As a pure-play loyalty technology vendor, Antavo’s robust, API-driven platform is recognized by industry leaders like Forrester, Gartner, and IDC.
Trusted by global brands such as KFC, C&A, Flying Tiger, Scandic Hotels, Kathmandu, and Benefit Cosmetics, Antavo is the go-to choice for loyalty consultants, agencies, and system integrators worldwide. We empower businesses across fashion, beauty, retail, travel, hospitality, and beyond to create meaningful customer connections.
Key benefits of Antavo
Scales up to enterprise level: Antavo’s loyalty technology scales with your business. It offers a wide range of multi-brand, omnichannel and multi-country capabilities and can handle large volumes of customer data.
Easy to implement, API-centric technology: Enjoy an efficient, self-service and easy-to-integrate loyalty management platform. Create the UX that is the best fit for your customer thanks to the robust and well-documented APIs.
Pure-play technology: Antavo’s sole focus is on developing the best loyalty technology out there. Our tech easily fits your existing marketing stack, as we integrate with your CDP, marketing automation and other tech.
Flexibility in loyalty program logic: Forget the restraints of legacy platforms. Make your loyalty program stand out from the crowd. With Antavo’s unique solutions and drag-and-drop workflow editor there is no need to involve IT.
Gamified engagement beyond transactions: Shape customer behavior with more than just coupons and discounts. Use gamification and reward customers for sustainability, word-of-mouth, living an active lifestyle and more.
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Reviews
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- Industry: Consumer Electronics
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Review Source
Overall rating
The software is ok but there were some bugs.
Reviewed on 12/11/2014
I sent an email about some issues and to notify them of some bugs... then a second email. Finally...
I sent an email about some issues and to notify them of some bugs... then a second email. Finally received a response "we'll research it and get back to you"... never heard back.
The Bad:
- Aweber contacts need to be manually synced. This is a problem if you ask people to watch for our confirmation email.
- Took a very long time to load
- Links on Facebook did not work properly when used with mobile devices. The app did not redirect if it recognized a mobile device. Towards the end of the trial, they may have fixed this.
- Dashboard won't display properly on mobile devices (no mobile version).
I use Shortstack today. It is more difficult to master, but is also much more powerful. Shortstack lacks in offering a link that I can send to customers via email. Their referral popup is lacking and there are no controls for it. I like that I can create actions that show or hide content. Definitely seems to be much more developed. I also tried Contest Domination. After spending a considerable amount of time creating the promotion, I tested it only to learn that it was crap.
Pros
Easy to setup
Cons
I primarily gave it a one star because there was no support... but there were a handful of marketing related emails.
Response from Antavo
Hi Daniel,
Thanks for your valid feedback. Antavo was in a heavy transition phase at the end of last year with a pressure on the entire team. This is not an excuse though, and let us comment on your points, despite we have already done it a while back ago in email:
1) Aweber integration: your issue is out of our control, it's an Aweber policy that the collected leads can not be synced to your list without a second confirmation from your subscribers. In other words when you start the synchronization process, the subscribers will automatically receive an email from Aweber to consent their subscriptions.
2) Mobile device redirects: This must have been a temporary issue as all of our apps are mobile optimized even for Facebook or microsite campaigns.
3) Dashboard mobile compatibility: Until now we have focused on maximizing the mobile compatibility of our apps (see point 2), but we have also recognized your need and improvements here are in top priority.
Should you change your mind and give another chance to our service, we are here for your availability @ [email protected].
Look forward to hearing from you.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
limitless thinking!
Reviewed on 21/11/2024
I have a great experience with Antavo. I have a great relationship with our CSM and I'm so grateful...
I have a great experience with Antavo. I have a great relationship with our CSM and I'm so grateful for that, she comes to me with ideas and I do the same. We then take those ideas and move them forward to make them happen!
Pros
I like that it is easy to be innovative. it isn't just about what the art of the possible is but how do you make it happen and there is a helping hand along the way to help you get there!
Cons
the thing I find the most difficult is the lack of technical knowledge I have I call on Antavo Technical team but they are second to none, so we always get there!
- Company size: Self Employed
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Review Source
Overall rating
Antavo - Piece of Crap!
Reviewed on 09/02/2015
Antavo - What should I say? I'am horribly disappointed. I'am on the expert plan trial (2nd day)....
Antavo - What should I say? I'am horribly disappointed. I'am on the expert plan trial (2nd day). Have set up a photo contest. My problems with Antavo are as follows:
1) The Antavo dashboard doest load at all on phones. So, you cannot manage your campaign on the move. Better carry your desktop or laptop with you wherever you go.
2) In the "photo contest" app, the "upload file" link does not trigger anything on Android devices. It's a dead link. Nothing happens! I ran the photo contest for 2 days just to see there were no participants. It works on the microsite though. Also works on laptop and iOS.
3) On the website they mentioned about "email+phone support" for the "Expert" plan. But I do not find any contact number anywhere.
4) So, the phone support is available only when the trial is over and once you pay?? What's the point of free trial at the first place? HORRIBLE!!
Pros
1) Good email options
2) Customization of the contest pages is pretty simple
3) The mechanism and rule settings is nice.
Cons
1) Antavo dashboard doesn't load on mobile devices, so forget about campaign management on hand-held devices.
2) Lots of bugs: Upoad file doesnt work when users try uploading pictures from their Android devices. Not sure about Windows and Blackberry. But this sucks when you are paying $249 / Month.
3) Pricing page says "phone support" available. But no phone number is available anywhere on the site or emails.
4) According to some reviews I've read online, the phone support is available after the free trial, once you pay $249. What a JOKE!!
Response from Antavo
Hi there,
Thank you for your feedbacks and we are sorry for the inconveniences that you may have experienced by using our service. We would like to reflect on your points, as we couldn't get in touch immediately due to the weekend in general and the time zone differences:
1) Mobile compatibility of the Antavo platform: So far we have prioritized the mobile compatible performance of our apps, so campaign subscribers have a seamless experience on various devices. Of course, we know that its also important for our clients to monitor their campaigns’ performance whenever and wherever they wish. It’s in our development pipeline as a priority.
2) An uploading issue on Android devices: This is unfortunately out of our control, a noted Facebook bug that we have already flagged to them several times. The key point is that Facebook’s own "browser", which automatically opens links doesn't allow file uploads. For iOS we have a temporary workaround, but not for Android which is more difficult to manage.
3) Phone Support: Our support has been rated outstanding so far. As our product is globally available, we prefer email communication due to the time zone differences. However, we do pick up the phone when is needed. That is the reason why you should leave your phone number in your profile settings.
4) Free trial: during this 7-day validation period you can even request a free demo from us. We usually schedule these calls to the weekdays.
Please note that we take support very seriously and you can reach out to us @ [email protected] anytime. This also leaves with you the option to schedule a call if you wish to.
Look forward to talking to you.
- Industry: Apparel & Fashion
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Antavo for LuisaViaRoma
Reviewed on 30/08/2019
There are many features that we can activate inside the Antavo loyalty platform, but if I think...
There are many features that we can activate inside the Antavo loyalty platform, but if I think about the ones that have had a direct impact on our business, I would definitely choose the following.
We can create dedicated events to track and reward special initiatives (like surveys, games, in-store purchases). We can create different kind of rewards to make them more attractive to the customers. We can handle double points campaigns on certain categories to incentive purchases.
Pros
I like the fact that Antavo software is very user friendly and that we can customize it according to our needs, adding new features and new modules every time the strategy requires it.
Cons
It could be a little bit more intuitive in the text editor.
Response from Antavo
Dear Francesca,
Thank you for your review.
We loved to hear your feedback! Good news is that the text editor feature is already in our development pipeline. We will always be on the lookout to see how we can improve our product to better suit your needs.
Peter Pinter
Account Manager
Antavo Loyalty Management Platform
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great loyalty program
Reviewed on 09/09/2019
We were searching for a loyalty program in order to differentiate ourselves from the competition....
We were searching for a loyalty program in order to differentiate ourselves from the competition. Antavo fill the bill to a tee. It can be customized and fits with the aesthetic of our website too.
Pros
Antavo is a great loyalty program. It is extremely user friendly and includes various features. Antavo's customer service goes above and beyond and contributes advice and help consistently. Antavo is vested in the success of their app and offers feedback and assistance in order to optimize campaigns and conversions.
Cons
We love it all and highly recommend it to businesses of all sizes.
Response from Antavo
Dear Shana,
Thank you for your great feedback. It is a pleasure working with you and we are so happy that you are satisfied with our platform and services.
Andrea Fejer
Account Manager
Antavo Loyalty Management Platform
Antavo FAQs
Below are some frequently asked questions for Antavo.Q. What type of pricing plans does Antavo offer?
Antavo offers the following pricing plans:
- Starting from: EUR 1,500.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Please contact us for more information on pricing: https://antavo.com/pricing
Q. Who are the typical users of Antavo?
Antavo has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Antavo support?
Antavo supports the following languages:
English
Q. Does Antavo support mobile devices?
Antavo supports the following devices:
Q. What other apps does Antavo integrate with?
Antavo integrates with the following applications:
Bazaarvoice, Epos Now, Fit Analytics, Google Ads, Google Analytics 360, Maitre'D, Microsoft Power BI, Oracle Responsys, Poq, Sailthru by Marigold, Shopify, Spotler Mail+, Syte, Tableau, Tealium Customer Data Hub, Tulip, WIDE EYES, Yotpo, mParticle, magnews
Q. What level of support does Antavo offer?
Antavo offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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