Zoho Desk vs ActiveDEMAND
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Overview
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ActiveDEMAND is an online integrated marketing platform used by marketers and agencies to promote their products and services
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 14.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 15.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Ease of Use
3.7/ 5Features
4.2/ 5Customer Service
4.4/ 5Value for Money
4.0/ 5Features
Total features 159
- @mentions
- A/B Testing
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Attribution Modeling
- Audience Targeting
- Audit Trail
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Behavior Tracking
- Billing & Invoicing
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Tracking
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Consent Management
- Contact Database
- Contact Management
- Content Management
- Conversion Rate Optimisation
- Conversion Tracking
- Cross Channel Attribution
- Customer Activity Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customisable Branding
- Customisable CTAs
- Customisable Dashboard
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Source Connectors
- Data Synchronization
- Data Visualization
- Decision Support Systems
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Alerts
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Insurance Industry
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR Software
- Image Library
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Marketing Reports
- Mobile Access
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Touch Attribution
- Multiple Data Sources
- Multiple User Accounts
- Multivariate Testing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forms
- Online Forums
- Outbound Call Center
- PIA/DPIA
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Prospecting Tools
- Quality Assurance
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Analytics
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Search Marketing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sensitive Data Identification
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Subscriber Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tag Management
- Tagging
- Target Account Identification
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- Visitor Tracking
- Visual Analytics
- VoIP Connection
- Voice Mail
- WYSIWYG Editor
- Web Forms
- Website Analytics
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
Total features 157
- @mentions
- A/B Testing
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Attribution Modeling
- Audience Targeting
- Audit Trail
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Behavior Tracking
- Billing & Invoicing
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Tracking
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Consent Management
- Contact Database
- Contact Management
- Content Management
- Conversion Rate Optimisation
- Conversion Tracking
- Cross Channel Attribution
- Customer Activity Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customisable Branding
- Customisable CTAs
- Customisable Dashboard
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Source Connectors
- Data Synchronization
- Data Visualization
- Decision Support Systems
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Alerts
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Insurance Industry
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR Software
- Image Library
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Marketing Reports
- Mobile Access
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Touch Attribution
- Multiple Data Sources
- Multiple User Accounts
- Multivariate Testing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forms
- Online Forums
- Outbound Call Center
- PIA/DPIA
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Prospecting Tools
- Quality Assurance
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Analytics
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Search Marketing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sensitive Data Identification
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Subscriber Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tag Management
- Tagging
- Target Account Identification
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- Visitor Tracking
- Visual Analytics
- VoIP Connection
- Voice Mail
- WYSIWYG Editor
- Web Forms
- Website Analytics
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- 1CRM
- AWeber
- Accelo
- Act!
- AdRoll
- Adobe Commerce
- Agile CRM
- Aircall
- Aline
- AllClients
- Asana
- Basecamp
- Batchbook
- BigCommerce
- BigContacts
- Bigin by Zoho CRM
- Bitrix24
- Capsule
- Cin7 Omni
- Clearbit
- CompanyHub
- ConnectWise PSA
- Contactually
- Copper
- Creatio CRM
- Crisp
- ERPNext
- Efficy CRM
- Eventbrite
- Freshdesk
- Freshsales
- FullContact
- Gmail
- GoTo Connect
- GoTo Meeting
- GoTo Webinar
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Workspace
- Gravity Forms
- Highrise
- Hootsuite
- Insightly
- Intercom
- Jira
- Kommo
- LeadBoxer
- LeadsBridge
- Less Annoying CRM
- LinkedIn for Business
- LiveChat
- Livestorm
- Mailchimp
- Make
- Meta for Business
- Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller)
- Microsoft Teams
- Nimble
- Nutshell
- Olark
- Operations Hub
- Ortto
- PayPal
- Pipedrive
- Pipeline CRM
- PrestaShop
- Proposify
- QuickBooks Online Advanced
- Reply
- RingCentral Contact Center
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Stripe Billing
- SugarCRM
- SurveyMonkey
- Ticket Tailor
- Trello
- Twilio
- Twitter/X
- Typeform
- Unbounce
- Universe
- Uploadcare
- Wishpond
- Wistia
- WooCommerce
- WordPress
- Xero
- Zadarma
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoom Workplace
- airSlate SignNow
- babelforce
- dotloop
- noCRM.io
- 1CRM
- AWeber
- Accelo
- Act!
- AdRoll
- Adobe Commerce
- Agile CRM
- Aircall
- Aline
- AllClients
- Asana
- Basecamp
- Batchbook
- BigCommerce
- BigContacts
- Bigin by Zoho CRM
- Bitrix24
- Capsule
- Cin7 Omni
- Clearbit
- CompanyHub
- ConnectWise PSA
- Contactually
- Copper
- Creatio CRM
- Crisp
- ERPNext
- Efficy CRM
- Eventbrite
- Freshdesk
- Freshsales
- FullContact
- Gmail
- GoTo Connect
- GoTo Meeting
- GoTo Webinar
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Workspace
- Gravity Forms
- Highrise
- Hootsuite
- Insightly
- Intercom
- Jira
- Kommo
- LeadBoxer
- LeadsBridge
- Less Annoying CRM
- LinkedIn for Business
- LiveChat
- Livestorm
- Mailchimp
- Make
- Meta for Business
- Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller)
- Microsoft Teams
- Nimble
- Nutshell
- Olark
- Operations Hub
- Ortto
- PayPal
- Pipedrive
- Pipeline CRM
- PrestaShop
- Proposify
- QuickBooks Online Advanced
- Reply
- RingCentral Contact Center
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Stripe Billing
- SugarCRM
- SurveyMonkey
- Ticket Tailor
- Trello
- Twilio
- Twitter/X
- Typeform
- Unbounce
- Universe
- Uploadcare
- Wishpond
- Wistia
- WooCommerce
- WordPress
- Xero
- Zadarma
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoom Workplace
- airSlate SignNow
- babelforce
- dotloop
- noCRM.io
