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Spoke Phone vs CloudTalk

Spoke Phone

(52)
Learn More

CloudTalk

(263)
Learn More
Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices.
Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers....

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

USD 15.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 34.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.7 /5
(52)

Ease of Use

4.7/ 5

Features

4.6/ 5

Customer Service

4.8/ 5

Value for Money

4.7/ 5
Read all reviews

Overall rating

4.4 /5
(263)

Ease of Use

4.5/ 5

Features

4.3/ 5

Customer Service

4.3/ 5

Value for Money

4.2/ 5
Read all reviews

Total features 99

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • App Management
  • Archiving & Retention
  • Audio/Video Conferencing
  • Authentication
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic User/Device Recognition
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customisable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Device Enrollment
  • Drag & Drop
  • Employee Coaching Tools
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Group Messaging
  • IVR Software
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • PBX
  • Password Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Push Notifications
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reminders
  • Remote Access/Control
  • Remote Device Locking
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Secure Data Storage
  • Security Management
  • Sentiment Analysis
  • Single Sign On
  • Survey/Poll Management
  • Text to Speech
  • Third-Party Integrations
  • Unattended Call Management
  • Unified Communications
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Wireless Internet Access Control
  • Workflow Management

Total features 127

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • App Management
  • Archiving & Retention
  • Audio/Video Conferencing
  • Authentication
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic User/Device Recognition
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customisable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Device Enrollment
  • Drag & Drop
  • Employee Coaching Tools
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Group Messaging
  • IVR Software
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • PBX
  • Password Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Push Notifications
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reminders
  • Remote Access/Control
  • Remote Device Locking
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Secure Data Storage
  • Security Management
  • Sentiment Analysis
  • Single Sign On
  • Survey/Poll Management
  • Text to Speech
  • Third-Party Integrations
  • Unattended Call Management
  • Unified Communications
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Wireless Internet Access Control
  • Workflow Management
  • Adobe Commerce
  • BigCommerce
  • Cisco Unified Communications Manager
  • Copper
  • Dynamics 365 Business Central
  • Freshdesk
  • Front
  • GoodData
  • Google Contacts
  • Groove
  • Help Scout
  • HubSpot CRM
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Intercom
  • Kommo
  • Kustomer
  • LiveAgent
  • LiveChat
  • Make
  • Microsoft 365
  • Microsoft Power Automate
  • Microsoft Power BI
  • NowCerts
  • Pipedrive
  • Pipefy
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • SugarCRM
  • Twilio
  • Twilio Flex
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • noCRM.io
  • Adobe Commerce
  • BigCommerce
  • Cisco Unified Communications Manager
  • Copper
  • Dynamics 365 Business Central
  • Freshdesk
  • Front
  • GoodData
  • Google Contacts
  • Groove
  • Help Scout
  • HubSpot CRM
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Intercom
  • Kommo
  • Kustomer
  • LiveAgent
  • LiveChat
  • Make
  • Microsoft 365
  • Microsoft Power Automate
  • Microsoft Power BI
  • NowCerts
  • Pipedrive
  • Pipefy
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • SugarCRM
  • Twilio
  • Twilio Flex
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • noCRM.io

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