Spoke Phone Reviews

easy to use, simple installation and set up when you are already using a VIOP.
it is very simple but gets the important stuff right like call quality and reliability (so far)

3CX being a very old software had a lot more features that are missing in spoke. main ones are...
switchboard
immediate integration with hubspot
more admin controls like adjusting users settings remotely (very helpful)
contact page pop up when customer calls in

Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas.

There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls.

Simple set up and implementation.

Call quality can vary when moving around premise

We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Very easy to use and works wherever we are in the world. We travel extensively so the ability to continue to operate our NZ business while out of the country for no additional cost is invaluable.

Hard to think of a criticism. SpokePhone has been great throughout.

Easy to setup, use and integrate with and great support when or if you need it.

Like any VOIP system, you are reliant on the quality internet connection. Nothing Spoke Phone can do about that thought!

Helpful support team, easy to understand the systems and implement. Great notifications system and cheap way to call international numbers.

Occasionally has issues with the wifi making receiving calls difficult.
Would love a feature to select regular unavailability, at the moment restricted to normal weekends, but hospitality staff usually have weekdays off so would be nice to set that up instead of each week having to mark ourselves as on holiday.

It's a simple solution that works for twilio!

I did not use it enough yet to know what is not to my liking

Spoke Phone is simple to setup. The ability of having a phone system that is available on multiple platforms gives us the flexibility to answer calls efficiently.

We had some issue where users getting unregistered.

We like the ability to transfer calls to each other.

Some of the employees have difficulty having the spoke phone ring on their phones. But this could be user error

Great quality, customer service, and value for money

Nothing to report at this stage and we have used the system for many years

spoke phone saved me a lot of timeit show who is calling you and from where they are calling. it's easy to identify a unknown number i can transfer my call easily to my friend through spoke phone

Something it hang up my call itself. It has some bugs that need to be fixed

I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind. I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly. I haven't encountered one single rude person when I ask for help via spoke. They are always ready to help - especially [SENSITIVE CONTENT HIDDEN]. Thank you for your help.

Dropped calls are happening from time to time but it's not really the software fault. Mostly it's because of the carrier or the internet connection. It can be a bit frustrating when that happens but the customer support are always ready to give clarification on what is happening and also how to fix the problem- that is if it can be fixed at the moment.

Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones. No desk phones, and ease of mobility.

I have not hand any problems or concerns about their service.

Very easy to set up, and the support is fantastic. They are always online and super helpful. The system itself is also really easy to use and amend as you need it to.

The only thing I dislike about it is that it doesn't work with Apple Carplay, so if I am in my car and a call comes in, I can "answer" the call but nothing is there and they can't hear me or me hear them.

Switched from Telstra land lines to Spoke in like 1 hour - just installed some IP desk phones and for a novice like me it was very easy - Can get through to Customer executive in seconds and the quality of assistance is perfect - highly recommend Spoke on all aspects of my experience

Calls have a slight delay to get call started - once connected its fine - we are looking at our network setup - apparently we need to adjust some settings to priorities Spoke calls.

Ease of use. Intuitive.
Enabled larger team to have access to calls
Responsive help team

3rd party issues when in poor reception areas

available on the mobile, anywhere, anywhere

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

Not having to deal with Telstra and having access to incoming and outgoing calls from anywhere

Has only been a month, but I can't think of anything, yet.

Spoke phone has to be something a start up or hi-growth business needs to consider It makes all the sense in the world with enabling highly effective communication in a cost effective manner. The Spoke phone team is highly responsive as well, which is nice--no customer care issues to speak of

none to date that we have experienced. It takes some getting used to, and there is a curve to get certain employees out of 'text only' mode but it does drive better conversations and communications, for sure.