Spoke Phone
About Spoke Phone
Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with your CRM and everything else, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.
The Problem
Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.
The Solution
Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.
To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.
By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.
Key benefits of Spoke Phone
Drive more sales & better experiences
Spoke upskills employees by guiding them to say and collect the right things so deals move forward and customers get better experiences.
More efficient, increased productivity
Bring together disparate systems, information, and processes with automation that interacts with calls and messages to kick off workflows, update data, and complete administration tasks on behalf of employees.
Compliant conversations
FINRA and HIPAA compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices.
Design for mobile-first for field operations
Spoke is the only platform designed mobile-first for field, frontline, and mobile workers. With 100% feature parity across all devices, Spoke makes complex communications simple and beautiful to use.
Future-proofed
Spoke is built on Twilio, a programmable communications platform. Should business needs suddenly change, customers can use Twilio to tweak the way Spoke Phone works. Customers now have a future-proofed “evergreen” communications platform that always works the way they need it to.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Unicrest
Reviewed on 06/08/2021
Pros
easy to use, simple installation and set up when you are already using a VIOP.
it is very simple but gets the important stuff right like call quality and reliability (so far)
Cons
3CX being a very old software had a lot more features that are missing in spoke. main ones are...
switchboard
immediate integration with hubspot
more admin controls like adjusting users settings remotely (very helpful)
contact page pop up when customer calls in
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good functions, easy to use, great support
Reviewed on 29/11/2023
Pros
Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas.
Cons
There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls.
Reasons for Choosing Spoke Phone
We switched from zoom because at the time zoom telephone was not available in Australia.Switched From
Zoom WorkplaceReasons for Switching to Spoke Phone
Whilst researching an inappropriate product, pricing and functionality were the key drivers for our choice for Spoke.- Industry: Textiles
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Spoke phone review
Reviewed on 30/11/2023
Good. Ease of use to manage as an administrator
Good. Ease of use to manage as an administrator
Pros
Simple set up and implementation.
Cons
Call quality can vary when moving around premise
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This platform works well and support is Excellent.
Reviewed on 20/11/2020
FANTASTIC. We are really impressed with such a wonderful way to run call management in a very...
FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.
Pros
Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.
Cons
Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.
Response from Spoke Network
Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Much easier than other well known brands
Reviewed on 18/02/2020
It has replaced our desk phone meaning multiple people can be 'in the office' without actually...
It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.
Pros
We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.
Cons
Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.
Response from Spoke Network
Hi Jami-Lee.
Thanks so much for the review and feedback about the auto-attendants.
We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful.
Best regards, Jason
Spoke Phone FAQs
Below are some frequently asked questions for Spoke Phone.Q. What type of pricing plans does Spoke Phone offer?
Spoke Phone offers the following pricing plans:
- Starting from: USD 15.00/month
- Pricing model: Subscription
- Free Trial: Available
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use.
Q. Who are the typical users of Spoke Phone?
Spoke Phone has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Spoke Phone support?
Spoke Phone supports the following languages:
Brazilian Portuguese, English, French, Spanish
Q. Does Spoke Phone support mobile devices?
Spoke Phone supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Spoke Phone integrate with?
Spoke Phone integrates with the following applications:
Cisco Unified Communications Manager, Copper, Dynamics 365 Business Central, GoodData, HubSpot CRM, Microsoft 365, Microsoft Power Automate, Microsoft Power BI, NowCerts, Pipedrive, Pipefy, Salesforce Platform, Segment, Slack, SugarCRM, Twilio, Twilio Flex, Zoho CRM
Q. What level of support does Spoke Phone offer?
Spoke Phone offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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