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Spoke Phone vs LeadDesk

Spoke Phone

(52)
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LeadDesk

(13)
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Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices.
Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer,...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

USD 15.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

EUR 99.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.7 /5
(52)

Ease of Use

4.7/ 5

Features

4.6/ 5

Customer Service

4.8/ 5

Value for Money

4.7/ 5
Read all reviews

Overall rating

4.8 /5
(13)

Ease of Use

4.7/ 5

Features

4.5/ 5

Customer Service

4.8/ 5

Value for Money

4.7/ 5
Read all reviews

Total features 99

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • App Management
  • Archiving & Retention
  • Authentication
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic User/Device Recognition
  • Autoresponders
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Caller ID
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Device Enrollment
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Directory
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • For Contact Centers
  • For Sales Teams/Organizations
  • Group Messaging
  • IVR Software
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Password Management
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Push Notifications
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reminders
  • Remote Device Locking
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Search/Filter
  • Secure Data Storage
  • Security Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Unified Communications
  • Usage Tracking/Analytics
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Website Integration
  • Widgets
  • Wireless Internet Access Control
  • Workflow Management
  • Workforce Management

Total features 138

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • App Management
  • Archiving & Retention
  • Authentication
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic User/Device Recognition
  • Autoresponders
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Caller ID
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Device Enrollment
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Directory
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • For Contact Centers
  • For Sales Teams/Organizations
  • Group Messaging
  • IVR Software
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Password Management
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Push Notifications
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reminders
  • Remote Device Locking
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Search/Filter
  • Secure Data Storage
  • Security Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Unified Communications
  • Usage Tracking/Analytics
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Website Integration
  • Widgets
  • Wireless Internet Access Control
  • Workflow Management
  • Workforce Management
  • Cisco Unified Communications Manager
  • Copper
  • Dynamics 365 Business Central
  • Giosg
  • GoodData
  • Google Analytics 360
  • HubSpot CRM
  • Microsoft 365
  • Microsoft Power Automate
  • Microsoft Power BI
  • Mobile Payment Software
  • NowCerts
  • Pipedrive
  • Pipefy
  • Plecto
  • SalesScreen
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Segment
  • Slack
  • SugarCRM
  • Surfly
  • Twilio
  • Twilio Flex
  • Zendesk Suite
  • Zoho CRM
  • Cisco Unified Communications Manager
  • Copper
  • Dynamics 365 Business Central
  • Giosg
  • GoodData
  • Google Analytics 360
  • HubSpot CRM
  • Microsoft 365
  • Microsoft Power Automate
  • Microsoft Power BI
  • Mobile Payment Software
  • NowCerts
  • Pipedrive
  • Pipefy
  • Plecto
  • SalesScreen
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Segment
  • Slack
  • SugarCRM
  • Surfly
  • Twilio
  • Twilio Flex
  • Zendesk Suite
  • Zoho CRM

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