Spoke Phone vs iPlum
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Overview
Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices.
Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
iPlum is used by busineses in healthcare, financial, sales, customer service, real estate, hospitality and more.
The iPlum provides calls, secure text & phone tree communication. We solve the privacy problem of professionals doing business calling & texting with their smartphone.
iPlum is used by busineses in healthcare, financial, sales, customer service, real estate, hospitality and more.
The iPlum provides calls, secure...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 8.99/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.6/ 5Customer Service
4.8/ 5Value for Money
4.7/ 5Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
5/ 5Value for Money
5/ 5Features
Total features 99
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- App Management
- Archiving & Retention
- Authentication
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic User/Device Recognition
- Blended Call Center
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer History
- Customisable Caller ID
- Customizable Reports
- Data Import/Export
- Data Security
- Device Enrollment
- Drag & Drop
- Electronic Faxes
- Email Management
- Employee Directory
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- Group Messaging
- IVR Software
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Keyword Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Password Management
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Push Notifications
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Remote Device Locking
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Sharing
- Secure Data Storage
- Security Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- Video Call Recording
- Video Conferencing
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Wireless Internet Access Control
- Workflow Management
- Workforce Management
Total features 146
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- App Management
- Archiving & Retention
- Authentication
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic User/Device Recognition
- Blended Call Center
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer History
- Customisable Caller ID
- Customizable Reports
- Data Import/Export
- Data Security
- Device Enrollment
- Drag & Drop
- Electronic Faxes
- Email Management
- Employee Directory
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- Group Messaging
- IVR Software
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Keyword Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Password Management
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Push Notifications
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Remote Device Locking
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Sharing
- Secure Data Storage
- Security Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- Video Call Recording
- Video Conferencing
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Wireless Internet Access Control
- Workflow Management
- Workforce Management
Integrations
- Cisco Unified Communications Manager
- Copper
- Dynamics 365 Business Central
- GoodData
- HubSpot CRM
- Microsoft 365
- Microsoft Power Automate
- Microsoft Power BI
- NowCerts
- Pipedrive
- Pipefy
- Salesforce Platform
- Segment
- Slack
- SugarCRM
- Twilio
- Twilio Flex
- Zoho CRM
Not provided by vendor
