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Request Tracker vs Pazo

Request Tracker

(2)
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Pazo

(16)
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Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Mobile First GPS Enabled QR/NFC Support Integrations Ready AI Enhanced Offline Support

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

USD 125.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 18.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4 /5
(2)

Ease of Use

4.5/ 5

Features

4/ 5

Customer Service

2.5/ 5

Value for Money

5/ 5
Read all reviews

Overall rating

4.9 /5
(16)

Ease of Use

5/ 5

Features

4.8/ 5

Customer Service

4.7/ 5

Value for Money

4.7/ 5
Read all reviews

Total features 56

  • 360 Degree Feedback
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Approval Process Control
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audio Calls
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Checklists
  • Clock In/Out
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Dashboard
  • Customisable Forms
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email-to-Task Conversion
  • Employee Management
  • Employee Onboarding
  • Equipment Maintenance
  • Equipment Management
  • Event Logs
  • Facility Asset Management
  • Facility Scheduling
  • Feedback Management
  • File Management
  • File Sharing
  • Fixed Asset Management
  • For Schools
  • Forms Management
  • Gantt/Timeline View
  • Help Desk Management
  • Historical Reporting
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Preventive Maintenance
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Risk Alerts
  • Risk Analysis
  • Role-Based Permissions
  • Rules-Based Workflow
  • Safety Incident Management
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Sick Leave Tracking
  • Single Sign On
  • Spreadsheet View
  • Status Tracking
  • Sub-Task Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Template Management
  • Text Fields
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Tracking
  • To-Do List
  • Website Integration
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 148

  • 360 Degree Feedback
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Approval Process Control
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audio Calls
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Checklists
  • Clock In/Out
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Dashboard
  • Customisable Forms
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email-to-Task Conversion
  • Employee Management
  • Employee Onboarding
  • Equipment Maintenance
  • Equipment Management
  • Event Logs
  • Facility Asset Management
  • Facility Scheduling
  • Feedback Management
  • File Management
  • File Sharing
  • Fixed Asset Management
  • For Schools
  • Forms Management
  • Gantt/Timeline View
  • Help Desk Management
  • Historical Reporting
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Preventive Maintenance
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Risk Alerts
  • Risk Analysis
  • Role-Based Permissions
  • Rules-Based Workflow
  • Safety Incident Management
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Sick Leave Tracking
  • Single Sign On
  • Spreadsheet View
  • Status Tracking
  • Sub-Task Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Template Management
  • Text Fields
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Tracking
  • To-Do List
  • Website Integration
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Google Workspace
  • PagerDuty
  • Zapier
  • Google Workspace
  • PagerDuty
  • Zapier

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