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Call Recorder vs Calabrio ONE

Call Recorder

(7)
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Calabrio ONE

(264)
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Record any call without time limits with Call Recorder. Call Recorder enables you to record both incoming and outgoing calls without any time limit with crystal clear sound quality. Plus, if you need a written version of your conversation, you can have it with just a tap.
Record any call without time limits with Call Recorder. Call Recorder enables you to record both incoming and outgoing calls without any time limit...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.
Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences....

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 295.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(7)

Ease of Use

4.7/ 5

Features

4.6/ 5

Customer Service

4.4/ 5

Value for Money

4.3/ 5
Read all reviews

Overall rating

4.5 /5
(264)

Ease of Use

4.6/ 5

Features

4.3/ 5

Customer Service

4.5/ 5

Value for Money

4.4/ 5
Read all reviews

Total features 4

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Attendance Management
  • Audio Capture
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Categorisation/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Reports
  • Data Security
  • Email Alerts
  • Employee Coaching Tools
  • Employee Database
  • Employee Management
  • Employee Reward Programs
  • Employee Scheduling
  • Employee Time Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Call Centers
  • IVR Software
  • Inbound Call Center
  • Interaction Tracking
  • Intraday Management
  • KPI Monitoring
  • Knowledge Base Management
  • Labor Forecasting
  • Language Detection
  • Leaderboards
  • Leave Tracking
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Scoring Models
  • Natural Language Processing
  • On-Demand Recording
  • Online Time Clock
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Productivity Analysis
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Sales Trend Analysis
  • Scheduled Recording
  • Screen Recording Software
  • Search/Filter
  • Self Service Portal
  • Self-Service Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Skills Tracking
  • Speech-to-Text Analysis
  • Surveys & Feedback
  • Third-Party Integrations
  • Time & Attendance
  • Time Off Management
  • Variable Workforce
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • Voice Mail
  • Workforce Management

Total features 109

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Attendance Management
  • Audio Capture
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Categorisation/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Reports
  • Data Security
  • Email Alerts
  • Employee Coaching Tools
  • Employee Database
  • Employee Management
  • Employee Reward Programs
  • Employee Scheduling
  • Employee Time Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Call Centers
  • IVR Software
  • Inbound Call Center
  • Interaction Tracking
  • Intraday Management
  • KPI Monitoring
  • Knowledge Base Management
  • Labor Forecasting
  • Language Detection
  • Leaderboards
  • Leave Tracking
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Scoring Models
  • Natural Language Processing
  • On-Demand Recording
  • Online Time Clock
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Productivity Analysis
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Sales Trend Analysis
  • Scheduled Recording
  • Screen Recording Software
  • Search/Filter
  • Self Service Portal
  • Self-Service Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Skills Tracking
  • Speech-to-Text Analysis
  • Surveys & Feedback
  • Third-Party Integrations
  • Time & Attendance
  • Time Off Management
  • Variable Workforce
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • Voice Mail
  • Workforce Management

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