Calabrio ONE Reviews
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264 Reviews
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Optimizing operations with Calabrio 1
Reviewed on 20/03/2019
We have been able to see great improvements within the contact center since we started using C1....
We have been able to see great improvements within the contact center since we started using C1. The team helped us optimize the tool for our needs to achieve 95%+ accuracy in forecasting.
Pros
Having all the tools within a single application. I am able to switch from one too the the other without having to open a new browser window or launch a new application. It also makes it easier to have a more wholistic view of what is happening within your contact center because the reporting is also intergrated.
Cons
Some of the back end configuration is not as straight forward and intuitive as I would like.
- Industry: Consumer Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calabrio best thing in the world
Reviewed on 20/05/2024
If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i...
If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself also is easy to swap days with partner
Pros
what I like the most is grant bot it tells you important information when a schedule could be change or swapped with a partner
Cons
I don't have too much to say I don't like all features
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Calabrio ONE Review
Reviewed on 20/05/2024
It has promise but it needs work. From a production standpoint, it lacks the ability to provide...
It has promise but it needs work. From a production standpoint, it lacks the ability to provide real-time updates and that is crucial.
Pros
Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated.
Cons
I do not enjoy the fact that ready-time adherence does not update in a timely manner.
The diagram/bar graph for ready-time adherence is illegible and undecipherable.
Schedule page requires you to hover over "break" to see the time.
Actual breaks and lunch taken never reflect. You never get a real-time update.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Employer user
Reviewed on 20/05/2024
Pros
Seeing where I am supposed to be. It helps me manage my day.
Cons
That it can be changed without notifying me of the change. That is the worst feature in any program. The system should send out an automatic email saying something has changed in Calabrio.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calabrio One App is the best tools for employees Scheduling issue
Reviewed on 10/04/2024
this is the BEST app to use for Employees scheduling issue
this is the BEST app to use for Employees scheduling issue
Pros
easy to manage and use, can be access by anyone/employee weather compute or smart phones
real time update, can request schedule update up to 2 months prior
Cons
if the internet connection is slow the app will give you an error
- Industry: Medical Practice
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calabrio what to know
Reviewed on 20/05/2024
My overall experience was great im still continuing to use it
My overall experience was great im still continuing to use it
Pros
the real time scheduling options and time off requests
Cons
there isnt anythign I didnt like about calbrio
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calabrio ONE Best Bang for your Buck
Reviewed on 20/05/2024
Overall, Calabrio is the best in scheduling technology.
Overall, Calabrio is the best in scheduling technology.
Pros
Calabrio ONE is easy to use an navigate. I love the reports and being about to keep track of my time. Trading schedules and requesting time off is quick and easy. I also like the flexibility to adjust breaks and lunches within specific days.
Cons
I have yet to find any negative aspects of Calabrio ONE. My previous scheduling system had frequent downtime, but Calabrio ONE has been steady and consistent.
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feedback on my experience using calabrio
Reviewed on 22/05/2024
Pros
Since im just using the calabrio by checking my everyday schedule ,filling Overtime and checking my adherance aside from that thats all
Cons
since my access is limited only .Seeing my everyday adherance and
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review of Calabrio
Reviewed on 20/05/2024
I like the platform, is very useful and makes my work more productive
I like the platform, is very useful and makes my work more productive
Pros
I liked the ability to change days and times quickly
Cons
The interface of the android app is a bit difficult to use, to access the app and to make time changes
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
It works, just not good
Reviewed on 11/05/2019
Pros
The thing I like most is that it was a WFM tool
Cons
Everything, it was slow, not user friendly, and overall myself and many others found problem after problem. The only thing that got me through using it is that it worked.
- Industry: Airlines/Aviation
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calabrio Review
Reviewed on 20/05/2024
My overall expience with Calabrio I would say is excellent.
My overall expience with Calabrio I would say is excellent.
Pros
What like mosta about Calabrio is how easy it to use, quick to load and very user friendly.
Cons
How sometines it takes so long to go from pending to approve or denied.
- Industry: Airlines/Aviation
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 20/05/2024
Exceptional, However there is a room for improvement which is to add more options
Exceptional, However there is a room for improvement which is to add more options
Pros
Simplicity is what makes Calabrio one the best.
Cons
Features are limited a bit and if more options and activities can be added
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calabrio One
Reviewed on 20/05/2024
Pros
I am able to view my schedule and review my calls.
Cons
I do not have any cons with Calabrio. It is very helpful.
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Scheduling
Reviewed on 20/05/2024
Pros
Calabrio keeps time organized and easy to use.
Cons
All schedules are not visible, which makes it difficult to see if another agent is working.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
good service
Reviewed on 20/05/2024
Pros
the use for my diary use to check my schedule
Cons
i need to refresh the page every time want to use it
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Using Calabrio One
Reviewed on 20/05/2024
Pros
Helps me and my co-workers to follow our breaks & Lunches. Also for planned meetings and classes that I may add or someone else can add for me.
Cons
Having to sign into the new version they just updated to.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calabrio is very nice and friendly to use!
Reviewed on 21/05/2024
Calabrio is Great and easy to use! I enjoy using it very much! No complications, nice!
Calabrio is Great and easy to use! I enjoy using it very much! No complications, nice!
Pros
i like the speed Calabrio has to work, the functions are very easy to understand and simple!
Cons
I do not have anything to complain about.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Ease of work
Reviewed on 20/05/2024
Pros
Extremely easy to monitor working hours, and breaks. I love that it blinks before a change in schedule to remind you.
Cons
Glitches when trying to get time off approved.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best and easy, like it
Reviewed on 20/05/2024
Pros
So simple and useful, everything is perfect. No complaint so far
Cons
nothing, everything is perfect. No complaint so far, i feel lucky by using from this feature.
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Awesome experience
Reviewed on 20/05/2024
Pros
I love how easy it is tou use. The app is also really useful, I use it every day to stay on top of my work hours.
Cons
I would like OT options to update faster because I have to refresh the screen to update it.
- Industry: Executive Office
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I highly recommend this tool
Reviewed on 10/04/2024
Pros
integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs
Cons
Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
- Industry: Information Services
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
THE BEST REVIEW EVER
Reviewed on 20/05/2024
I HAVE BEEN USING IT FOR LAST 1 MONTH AND IT IS LITERALLY AMZING BECAUSE THERE ARE SO MANY...
I HAVE BEEN USING IT FOR LAST 1 MONTH AND IT IS LITERALLY AMZING BECAUSE THERE ARE SO MANY FUNCIONES OVER THE CALABRIO THROUGH THAT WE CAN DO SO MANY THING AND IT PROVIDES THE ACCURATE INFORMATION.
Pros
THE BEST TRACKER OF THE SCHEDULE ADHERENCE BECAUSE IT PROVIDES THE EXACT INFORMATION THAT IS SUITABLE FOR EVERYONE.
Cons
SOMETIMES IT HAPPENS THAT THE CALIBRO DOES NOT WORK AND ITS TAKE SO MUCH TIME TO SEE THE INFORMATION ON IT.
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Calabrio review
Reviewed on 20/05/2024
Pros
Ease of changing my schedule around and the ability to look far in advance to see future schedules.
Cons
I do not like that the system can be a little rigid in regard to swapping schedules or adjusting times for breaks.
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Calabrio ONE Review
Reviewed on 19/04/2024
Pros
Ease of use when it comes to recordings and scheduling.
Cons
Occasionally you have to log out & back in to get to the original tools.
- Industry: Public Relations & Communications
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
easy and simple to use
Reviewed on 05/04/2024
Pros
using the app from home makes it easy to see what shifts I've got coming up for the next week
Cons
not being able to see the availability for time off