Calabrio ONE
About Calabrio ONE
Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence. The suite includes advanced tools like call recording, quality management, workforce management, and analytics, all designed to enhance employee engagement, enrich customer experiences, and activate actionable insights.
Calabrio One provides data-driven insights that enable organizations to improve productivity, efficiency, and work environment for their agents. By capturing and analyzing data from various customer interactions across different channels, businesses can anticipate customer demands, improve customer experiences, and elevate performance to build loyalty. The suite also offers tools like self-scheduling flexibility, integrated gamification, and data-driven coaching, which empower agents to deliver outstanding customer experiences.
Images
Not sure about Calabrio ONE?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Workforce Optimization (WFO)
Genesys Cloud CX
RingEX
Community SMS Marketing Platform
Reviews
Already have Calabrio ONE?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Optimizing operations with Calabrio 1
Reviewed on 20/03/2019
We have been able to see great improvements within the contact center since we started using C1....
We have been able to see great improvements within the contact center since we started using C1. The team helped us optimize the tool for our needs to achieve 95%+ accuracy in forecasting.
Pros
Having all the tools within a single application. I am able to switch from one too the the other without having to open a new browser window or launch a new application. It also makes it easier to have a more wholistic view of what is happening within your contact center because the reporting is also intergrated.
Cons
Some of the back end configuration is not as straight forward and intuitive as I would like.
- Industry: Consumer Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calabrio best thing in the world
Reviewed on 20/05/2024
If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i...
If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself also is easy to swap days with partner
Pros
what I like the most is grant bot it tells you important information when a schedule could be change or swapped with a partner
Cons
I don't have too much to say I don't like all features
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Calabrio ONE Review
Reviewed on 20/05/2024
It has promise but it needs work. From a production standpoint, it lacks the ability to provide...
It has promise but it needs work. From a production standpoint, it lacks the ability to provide real-time updates and that is crucial.
Pros
Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated.
Cons
I do not enjoy the fact that ready-time adherence does not update in a timely manner.
The diagram/bar graph for ready-time adherence is illegible and undecipherable.
Schedule page requires you to hover over "break" to see the time.
Actual breaks and lunch taken never reflect. You never get a real-time update.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Employer user
Reviewed on 20/05/2024
Pros
Seeing where I am supposed to be. It helps me manage my day.
Cons
That it can be changed without notifying me of the change. That is the worst feature in any program. The system should send out an automatic email saying something has changed in Calabrio.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calabrio One App is the best tools for employees Scheduling issue
Reviewed on 10/04/2024
this is the BEST app to use for Employees scheduling issue
this is the BEST app to use for Employees scheduling issue
Pros
easy to manage and use, can be access by anyone/employee weather compute or smart phones
real time update, can request schedule update up to 2 months prior
Cons
if the internet connection is slow the app will give you an error
Calabrio ONE FAQs
Below are some frequently asked questions for Calabrio ONE.Q. What type of pricing plans does Calabrio ONE offer?
Calabrio ONE offers the following pricing plans:
- Starting from: USD 295.00/one-time
- Free Trial: Not Available
Q. Who are the typical users of Calabrio ONE?
Calabrio ONE has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Calabrio ONE support?
Calabrio ONE supports the following languages:
English
Q. Does Calabrio ONE support mobile devices?
Calabrio ONE supports the following devices:
Q. What other apps does Calabrio ONE integrate with?
We do not have any information about what integrations Calabrio ONE has
Q. What level of support does Calabrio ONE offer?
Calabrio ONE offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Calabrio ONE.
