Fuze vs Vonage Contact Center
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners, staff and other stakeholders
Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners,...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat
Images
No images available
Cost
Starting from
USD 15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 1.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.0/ 5Customer Service
3.8/ 5Value for Money
4.0/ 5Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Features
Total features 26
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Attendee Management
- Audio/Video Conferencing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customer History
- Dashboard
- Email Management
- Fax Management
- File Sharing
- Gamification
- IVR Software
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-User Collaboration
- Multiple Scripts
- Online Voice Transmission
- Outbound Call Center
- Performance Metrics
- Predictive Analytics
- Presentation Streaming
- Presentation Tools
- Prioritization
- Progressive Dialer
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- Scheduling
- Screen Sharing
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Two Way Audio & Video
- Unified Communications
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Management
- Workforce Management
Total features 58
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Attendee Management
- Audio/Video Conferencing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customer History
- Dashboard
- Email Management
- Fax Management
- File Sharing
- Gamification
- IVR Software
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-User Collaboration
- Multiple Scripts
- Online Voice Transmission
- Outbound Call Center
- Performance Metrics
- Predictive Analytics
- Presentation Streaming
- Presentation Tools
- Prioritization
- Progressive Dialer
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- Scheduling
- Screen Sharing
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Two Way Audio & Video
- Unified Communications
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Management
- Workforce Management
Integrations
Not provided by vendor
- Salesforce Sales Cloud
- Salesforce Service Cloud
