Fuze Reviews

Fuze has allowed us to meet internal and external needs. We're also able to integrate with other systems which is a great bonus!

We've had a few connection issues where the connection was either slow or dropped and were not able to reconnect.

I like that this service provides and app for both desktop and mobile. The user portal is useful as it allows configuration of features like simultaneous ring and voicemail. Voice quality is very good and HD voice is possible if the other callers support it.

Early on, (ThinkingPhones days) the apps were not so fully featured or functional as they are today.

It’s easy to keep track of a large number of projects. It is easy to enter in data and collaborate with people in different offices.

Tracking milestones on projects is a little clumsy. This could be due to the way our organization and client has the back end set up.

I love that we can have conference calls with someone in NY, CA, and China at the same time. Fuze is a vital business communication tool!

Honestly no drawbacks of the software, just some of the people I have to deal with! Too bad Fuze couldn't provide new work colleagues and counter parts!

I can make calls over the cloud and see who is calling. It integrates with our auto dialer.

Since at my job we make several sales calls all day, when the app goes down, it keeps everyone from doing our job. This can happen for several hours at a time. Every day I have to deal with poor connection quality and lagging. A lot of calls are static.

It's relatively easy to use. It does what it needs to do. But I feel it could be better.

I often have to restart the application. It sometimes has an echo on the line. And I personally am not a fan of the UI and the Contacts aspect but others may like that.

you have toll free numbers
linked with Google calendar

too many errors and delays
the call drops every 5 minutes
you would be better using Zoom

Fuze is an excellent application for videoconference and calling, very friendly and easy to use. It's a great application and also provides you the capability to record your calls. Licenses are not expensive and for sure worth it.

Sometimes the ticket submitted take more than expected to be resolved. But the overall is very positive.

I like the function to share your screen when having a meeting, I use it all the time when talking with colleagues across other offices. Can be useful for troubleshooting, training and support, so it saves time and effort.

I don't like that it often bugs and especially the lack of easy to reach customer support, I have had issues on multiple occassions that support didn't really help with (they wanted tickets, logs and when I sent them everything they still didn't understand my problem).

The flexibility Fuze provides our global business is extremely beneficial.

The reporting and other back end management still needs a lot of work. Managing call flows is pretty awful. No ability to import/export configuration or save revisions. Would REALLY like the ability to change to full screen when in a Fuze Meeting. Been asking for that functionality for years.

Interface is very easy to use, and the software integrates seamlessly across all devices, meaning you can always stay on top of your calls.

Sometimes it completely stops working however this is expected with all software products. Could be something they work on reducing the frequency of.

Fuze is an awesome VOIP, FOIP and meeting collaboration system. We have physical phones at our desks, softphones on our laptops and a mobile version on our cell phones. It allows us to take calls from anywhere on any device. Collaboration tool makes it easy to have conference calls and screen sharing sessions. Good alternative to GoToMeeting

Technical support can be a little difficult to work with, but are overall knowledgeable and helpful.

We changed from a fairly old phone system to this one. With Fuze, all of my phone interaction has suddenly become computer-based. This is to say that I'm now able to use an old pair of gaming headphones for all of my call needs, and calls to my work phone can be forwarded to my cell when I'm out.

Setting up conference calls can be a little frustrating. It integrates with Google calendar, but it will not show you who has accepted the invite. Also, not to be too nitpicky, but the access code to conference calls is 12(!!) digits long.

Really easy to use and nice interface
But too simple and not a lot of functionnalities
Today, I only use it to make and receive calls

Too simple
Not a lot of functionnalities
Not possible to share files and documents as in Teams for instance
Bugs

Integrates with Salesforce & Chrome so I can click to call.

Screen sharing on conference calls is difficult.

The phone system provides a great sound quality and it is easy to change users.

It takes a while to get customer service help but they are working on that.

the use is easy and friendly, many options are easy to find

maybe some times the loud to out is something that will be improve

Feature and functionality, whether that be for a basic user or for more advanced. Fuze mobile product is great for people who travel.

The implementation is tough, partly their fault, primarily down to migrating numbers to different carriers.

The tool is pretty cool and has several great features...web integration is easy, the mobile app is a plus, getting the voicemail delivered to your email is really cool too. It's friendly to smaller businesses.

Manoeuvring around the app is challenging. Seems like you're spending way too much time trying to find a needed button to get out or use another feature. Just a bit cumbersome.

Easy to use and has most of the features that are in Skype, Nice use of video and good voice quality

implementation and learning curve have been a challenge, Things I miss from Skype: Ability to interact with Active Directory, Ability to pull people into calls. The storage of conversations for future use.

I have used Fuse for business contract customers and really like the program. It's excellent for quality voice, video and collaboration with your team members. The collaborative offering is simple to use and is exceptional for real-time content sharing especially for timely projects.

None, I especially like the collaborative functions with this product and project sharing capabilities!

Such a productive app!!! This has been helpful on so many occasions!! This is perfect for getting a group together for ideas, conferences, etc!

Overall seems totally great, and productive! I've had a few times where the app gets a little static going on. But that seems kind of inevitable. No complaints.