About Fuze
Licensed or hosted software solution providing multi-channel support to customers, partners, staff and other stakeholders across your organization's entire ecosystem. Customer care is just the beginning. Comprehensive and modular software suite only requiring a web browser. Term agreements available, but month-to-month also welcome. Modules include: knowledge base, case mgmt., contact mgmt, feedback mgmt., chat, 2-way secure communications, community answers, community ideas, community conversations and knowledge packs. Customer say that Fuze Suite is much easier to use and administer than competing solutions from RightNow, Parature and others. Seamless integration with Web sites and limitless integration possibilities using FuzeDigital Web services. Enterprise grade with usage based pricing that makes it affordable by any sized organization.
Images
No images available
Not sure about Fuze?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
8x8 Work
Vonage Contact Center
Nextiva
Dialpad
Reviews
Already have Fuze?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fuze is a versatile tool for any organization
Reviewed on 08/03/2018
Pros
Fuze has allowed us to meet internal and external needs. We're also able to integrate with other systems which is a great bonus!
Cons
We've had a few connection issues where the connection was either slow or dropped and were not able to reconnect.
- Industry: Entertainment
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Three years of Fuze
Reviewed on 19/02/2019
Fuze provides an economical SIP-based voice service without the need for any on-premise equipment....
Fuze provides an economical SIP-based voice service without the need for any on-premise equipment. Can be used with software app/clients and/or with physical, desktop and conference IP phones.
Pros
I like that this service provides and app for both desktop and mobile. The user portal is useful as it allows configuration of features like simultaneous ring and voicemail. Voice quality is very good and HD voice is possible if the other callers support it.
Cons
Early on, (ThinkingPhones days) the apps were not so fully featured or functional as they are today.
- Industry: Management Consulting
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Keep Looking
Reviewed on 30/08/2018
The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of...
The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par.
Pros
We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.
Cons
If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour.
It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need.
You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training.
Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Fuze for project tracking
Reviewed on 10/12/2020
Overall, Fuze is a great product for keeping track of projects and reviewing documents in a virtual...
Overall, Fuze is a great product for keeping track of projects and reviewing documents in a virtual setting. Many people from different offices and cities can all review the same documents.
Pros
It’s easy to keep track of a large number of projects. It is easy to enter in data and collaborate with people in different offices.
Cons
Tracking milestones on projects is a little clumsy. This could be due to the way our organization and client has the back end set up.
- Industry: Government Administration
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fuze allows you to streamline and fuse your group communication efforts!
Reviewed on 03/12/2018
Fuze provides superlative global voice, video, messaging, and collaboration software and application...
Fuze provides superlative global voice, video, messaging, and collaboration software and applications that enable me to communicate more effectively and efficiently.
Pros
I love that we can have conference calls with someone in NY, CA, and China at the same time. Fuze is a vital business communication tool!
Cons
Honestly no drawbacks of the software, just some of the people I have to deal with! Too bad Fuze couldn't provide new work colleagues and counter parts!
Fuze FAQs
Below are some frequently asked questions for Fuze.Q. What type of pricing plans does Fuze offer?
Fuze offers the following pricing plans:
- Starting from: USD 15.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Hosted and licensed
Q. Who are the typical users of Fuze?
Fuze has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Fuze support?
Fuze supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Spanish, Swedish, Traditional Chinese
Q. Does Fuze support mobile devices?
Fuze supports the following devices:
Q. What other apps does Fuze integrate with?
We do not have any information about what integrations Fuze has
Q. What level of support does Fuze offer?
Fuze offers the following support options:
Chat
Related categories
See all software categories found for Fuze.
