Fuze vs Dialpad
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Overview
Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners, staff and other stakeholders
Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners,...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
No images available
Cost
Starting from
USD 15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 27.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.0/ 5Customer Service
3.8/ 5Value for Money
4.0/ 5Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.0/ 5Value for Money
4.1/ 5Features
Total features 26
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Attendee Management
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Management
- Content Management
- Conversation Intelligence
- Dashboard
- Drag & Drop
- Employee Directory
- Fax Management
- File Sharing
- File Transfer
- Goal Setting/Tracking
- IVR Software
- Inbound Call Center
- Intent Recognition
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- SIP Trunking
- Scheduling
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Third-Party Integrations
- Training Management
- Two Way Audio & Video
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Total features 81
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Attendee Management
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Management
- Content Management
- Conversation Intelligence
- Dashboard
- Drag & Drop
- Employee Directory
- Fax Management
- File Sharing
- File Transfer
- Goal Setting/Tracking
- IVR Software
- Inbound Call Center
- Intent Recognition
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- SIP Trunking
- Scheduling
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Third-Party Integrations
- Training Management
- Two Way Audio & Video
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Integrations
Not provided by vendor
- Abstrakt
- Alexa
- AzureDesk
- Bubble
- Bullhorn ATS & CRM
- CEIPAL ATS
- CEIPAL Workforce
- Ceipal Procurewise
- Chorus
- Clio
- Cloze
- Convin
- Copper
- DataGrail
- Dialpad Ai Contact Center
- Domo
- Dynamics 365
- Forethought
- Front
- Gmail
- Gong.io
- Google Calendar
- Google Workspace
- HappyFox Assist AI
- HappyFox Workflows
- Helpwise
- HubSpot CRM
- Intercom
- Jiminny
- KIZEN
- Kustomer
- LawGro
- LinkedIn for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- Okta
- OneLogin
- OutreachCRM
- Playvox
- Prodoscore
- Rafiki
- Recruitly
- Rippling
- Salesforce Sales Cloud
- Salesmate
- ServiceNow
- Slack
- Theta Lake Compliance Suite
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
