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Fuze vs 8x8 Work

Fuze

(75)
Learn More

8x8 Work

(303)
Learn More
Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners, staff and other stakeholders
Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners,...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
No images available

Starting from

USD 15.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

$24.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.1 /5
(75)

Ease of Use

4.4/ 5

Features

4.0/ 5

Customer Service

3.8/ 5

Value for Money

4.0/ 5
Read all reviews

Overall rating

4.0 /5
(303)

Ease of Use

4.0/ 5

Features

4.1/ 5

Customer Service

3.7/ 5

Value for Money

3.9/ 5
Read all reviews

Total features 26

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Attendee Management
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customisable Caller ID
  • Customizable Reports
  • Electronic Faxes
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Group Messaging
  • IVR Software
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-Demand Recording
  • Online Voice Transmission
  • PBX
  • Performance Metrics
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Scheduling
  • Screen Sharing
  • Single Sign On
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Trend Analysis
  • Two Way Audio & Video
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Backgrounds
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Total features 94

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Attendee Management
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customisable Caller ID
  • Customizable Reports
  • Electronic Faxes
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Group Messaging
  • IVR Software
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-Demand Recording
  • Online Voice Transmission
  • PBX
  • Performance Metrics
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Scheduling
  • Screen Sharing
  • Single Sign On
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Trend Analysis
  • Two Way Audio & Video
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Backgrounds
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
Not provided by vendor
  • Copper
  • Freshdesk
  • Gmail
  • Google Calendar
  • Google Chrome
  • HubSpot CRM
  • Microsoft Outlook
  • Microsoft Teams
  • ServiceNow
  • Slack
  • Zendesk Suite

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