YellowSchedule Reviews

I was an early adopter of YellowSchedule and have been using it for over 3 years now. I honestly could not live without it.

I am a driving instructor, on the road all day so unable to deal with phone queries and I operate as a one man band. The online booking facility is FABULOUS for me and my pupils as it allows them to check my availability and book lessons without having to wait for the end of the day for me to be able to call them back. It also means I don't have to spend my evenings playing catch-up with loads of phone messages about lesson bookings!

The SMS reminders before a lesson are a real god send - teenagers are not the best at remembering lessons booked a week or so in advance and often make other plans, forgetting they have a lesson booked!! The SMS reminder either gives them time to re-arrange their other plans or to let me know they cannot make it, giving me time to sell their slot to someone else.

Before YellowSchedule I had a real problem with "no shows" where I would drive to pick a pupil up and find they were not there as they had forgotten their lesson - a real cost to me in terms of fuel and time to get there plus lost income from the lesson which I could have sold to someone else IF I knew they weren't going to attend.

Since YellowSchedule my No Shows have reduced to virtually ZERO (I've had one in 3 years - they confirmed their appointment 24 hours before, but still forgot!) At least I was able to charge them for the lesson as I had their confirmation that they would be attending!

The team behind YellowSchedule are very friendly and approachable and very quick to respond to any issues or queries I have ever had.

I cannot recommend YellowSchedule highly enough!

Yellow schedule is fantastic!

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It helps to consolidate the schedule so everyone can see the schedule from wherever they are.

I like it.

excellent value and my clients appreciate the reminders

We have used Yellow Schedule for 2 years now and it has cut down dramatically on the administrative burden experienced in matching up student availability with staff availability. The reminders/notifications are especially useful in maximizing attendance. We have also made use of the web-site / HTML version which has allowed us to create an easy to find URL.

This is an excellent asset for any business! It enables me to notify clients of their upcoming appointments without any issues.

YS has been invaluable to us, as we have multiple staff seeing multiple clients, both on site and online. ALL reminders for clients are handled by YS, and these are multilayered - multiple SMS and Emails can be sent, at different time periods.

Clients can book themselves into appointments, 24/7, using the online booking system which is part and parcel of YS.

We have pushed the boundaries of the service, and now use it to - almost exclusively - to communicate by SMS with clients. Instead of merely a booking and reminder system, it is our centralised administration system for client bookings. Staff can see their appointments, and receive notification when appointments are booked, but also Management can also see all this information at a glance, and easily investigate communications between staff and clients - very effective for any complaint or query!

Before YS, our 'did not attend' rate was sometimes over 50%, and now it is less than 10%.

Enough said.

I am a psychologist and have been using Yellow Schedule to confirm appointments with my clients for a long time. Not only is it very convenient for me....my clients tell me regularly how much they love it. In fact, many say: "You don't need to give me an appointment card because I will get those confirmation notices." Once you put the client in the list of contacts, you just select their appointment time, put their name in the time slot and they automatically get an emai (2 days in advance) and a text (the day before the appointment). You then get a notice in your email that tells you whether they have confirmed or cancelled. If they cancel, you can choose a reply message that tells them their appointment has been cancelled and to call and re-schedule. It's EXTREMELY convenient and efficient.

When I was first introduced to this product I didn't think much of it. So I didn't use it and was going to let it lapse. Fortunately I received a call from someone with Yellow Schedule and they convinced me to give it a try. I am so happy that they did. I have been using it for a couple of years now and can not imagine not having it. My clients appreciate the reminders and the fact that they can communicate with me concerning their appointment or other matters back through the service. As a one person operation it is difficult to schedule, do call backs, reminders, and followup as well as see clients. Yellow schedule does all that for me. It has really helped my business grow. I could not recommend it more highly

YellowSchedule has allowed my clients to schedule their appointments at their covenience. The email or text appointment reminders is the biggest hit per my clients reports. For the most part YellowScheduler has been a tremendous help to my practice. Although, I will share that I have had a few mishaps where a couple of clients scheduled an appointment but I did not receive the notification nor was it showing on YellowSchedule, however the clients sent me their confirmation emails. Additionally, I have had instances where the reminders did not go out. My clients have become accustomed to this service and it creates an issue when they do not receive the reminders.

The system itself is so easy to use, works on my ipad and phone as well as computer. I can easily book appointments for people, and it's easy for them to let me know if they are coming - or more importantly if they are not! I am much better able to plan my day, and anticipate diary changes. Clients often tell me how useful the reminder service is for them too. I have found the company really easy to deal with, I have suggested changes before through the feedback system, and not only have I had a personal response, but the changes have been implemented too! I would highly recommend giving it a go.

Pro: Provides email and text notifications with easy response instructions
Syncs with my Google Calendar
Con: It doesn't update my calendar when a client cancels. I've only seen it happen a couple of times. If I cancel a client, it doesn't update on Google calendar either.

All-in-all it's a decent reminder service and it has helped me greatly in reducing no-shows.

This program is so helpful and useful to have. Being able to set up appointments and set up an automated text or email reminder that helps to decrease no shows. I do wish that the program was more user friendly. I still have not figured out how to use it on my mobile phone. In addition, I find it difficult to keep track of clients and search them. Overall, I am grateful to have yellowschedule and will continue to use it.

I was new to yellow schedule when I took my position in a very busy counseling center. It was very easy to learn. I love the fact that there is a default reminder setting for emailing clients, I don't have to remember to set that up! It's convenient for clients to confirm or cancel their appointments without a phone call.
If there were ever an issue is was minor and customer service was quick to respond.

I rely on YS to keep my clients updated on their appointments. The drama and stress with double bookings and no-shows has been eliminated since I started using YS. I can just focus on providing care to my clients. They often comment that they no longer have to worry about missing their appointments. And, if there is a problem, I know that it will be resolved quickly and accurately.

Minimal issues since using it. If there was an issue Customer Service helped quickly. Most issues were due to the browser we were using and have since resolved themselves.
Overall, great way to schedule, send reminders and confirm appts. without having to actually call the clients.

it is easy to use, price is good (mine is included with my website so all i have to pay for is the messages sent), many of the clients like the text messages and email reminders. I dont really have anything to complain about!! it makes scheduling easy!!

This has saved me hours of time per week and has allowed me more time to do more important aspects of my job! Most of my clients have positive comments about the program and like how they can put their appointments into their schedules.

This calendar has been easy for clients to be able to schedule their appointments though my website. And, I love that it sends out a reminder email; which has eliminated last minute cancellations and reschedules.