TouchPoint Reviews

Our church transitioned to TouchPoint almost 6 years ago, and it is unequivocally the best administrative and ministry tool that our staff, church leaders, and members use daily. Likewise, members and guests benefit from the custom branded TouchPoint app, online giving and event registrations.

They have created a church management system with a high level of functionality while maintaining an intuitive and easy to use interface. We couldn't be happier with TouchPoint from the outstanding customer service to the well thought out design and functionality.

We use almost every aspect of the software: attendance tracking, member & guest assimilation, mass email, mass SMS texting, event registrations, mission trip registrations, online giving, custom branded app, walk-up check-in, and more. It is truly a software that will meet every demand of the modern church.

One of the biggest improvements that TouchPoint made in the last few years was the transition to the mobile adaptive platform. In other words, it works beautifully on your mobile device.

As the Director of IT and systems administrator, customer service and support are indispensable resources I often depend on, and this is where TouchPoint really shines. They use an email based support system and they are quick to respond and provide solutions. And when you point out a problem, the dev team is quick to fix it. They offer the best customer service and support of all the vendors I use. Likewise, the support documentation is fantastic and always up-to-date. In fact, I did all my training using the documentation and video tutorials before we deployed it to our staff.

One of the best things about TouchPoint, they are always activity developing to improve and enhance the software. You don't have to wait 6 months for new features and updates. They frequently push out improvements on a weekly basis.

If you are a church looking for an CMS solution, look no further. Setup your demo with TouchPoint today'you won't regret it!

It is better than salesforce in my opinion. A great customer service.

With no database background, I was given the duty to oversee our church's database. When we signed up for TouchPoint, any concerns were calmed by the personal training given from the start, along with excellent, courteous, kind and prompt assistance whenever I need to contact customer support. We are blessed with the upgrades, also. When someone wants to add a new feature, all of us receive the same benefit. We know we are getting a quality database which allows our church to function like one with a huge administrative staff when really it is just TouchPoint giving us the technology to achieve the goal of knowing our congregation and reaching them with information.

This is such a great ministry tool. You can keep track of contact information, attendance data, and other interactions with people in your church or organization. Highly recommended!

I will start by saying I am not the main user of our touchpoint program but I do use part of the touchpoint features quite often. I do the bookkeeping so I mainly deal with the financial side of things which I will say are pretty easy to do with this program. The only thing I wish it would do differently is entering a person's contributions all at one time without having to reenter the name or number of the person to put a different amount in a separate category. Everything else for me is pretty easy I guess. I will say it is hard to print reports off for the bank when you are getting a loan to build (10 highest giving members for last year and year before last). Anyway there are always things that need improvement when it comes to programs but I will say that overall I really like TouchPoint and the convenience it gives when I need to look someone up and can just touch the address and it gets me straight to the map to get me there. I would and have recommended this program to other churches.

We have had a great experience with TouchPoint! It interfaces with everything we use to make giving, communicating, and serving our family of faith simple and seamless.

We picked TouchPoint because it offered all of their services at a flat rate, and a good rate at that. The development has been great and the customer support is top-notch. The difficulty with any software that does a lot of things is always complexity, and I would say they've done a fair job with that, and they continue to make improvements on usability. As a person with some experience with database queries and HTML I can make it do just about anything I want, but our office staff sometimes needs help.

My favorite part about TouchPoint, however, is their support. I always get quick and detailed help when I need it, and they are very good about taking suggestions for improvements and working them in to future updates.

It's different from some other Church management software in that it's not really trying to be a local facebook knock-off for your church, but that hasn't been a concern for us, as we're not really that interested in trying to maintain and promote a private social media system.

As a small rural church, TouchPoint has helped us better track our guests and make follow-up connections and the mobile app makes taking attendance in our Connection Groups super easy. And the customer support is fast and very helpful.

I have used several other Member Management Softwares/Systems over the years and TouchPoint is the most user-friendly one I have experienced. The Annual Cost is surprisingly low compared to the tremendous features they offer. Before switching to BVCMS, which become TouchPoint, I was on the lookout for a system that would be more affordable for our Satellite Campus, yet offered the same features I was used to from the expensive Software/System. I was surprised at their cost then even more pleasantly surprised at the features they offered. I have recommended TouchPoint to many other Ministry Assistants as a system that is "worth the time to switch over to" due to the ease of use for them AND THEIR VOLUNTEERS. It is one of the very best I have experienced.

Have been a TouchPoint customer for 3 years. We use the system to maintain contact information on all of our families and guests; maintain contribution data for end-of-year tax statements; online giving; mass email and text messaging capabilities; and online registratation. We have also extended usage of the tool beyond our church office staff to deacons and other ministry leaders. The TouchPoint team helped us to migrate our data from our legacy church management solution (ServantKeeper) and has been very responsive whenever we have had a question, problem or a suggestion on how to improve the product. Would recommend that any church looking for a cloud-based church management system series consider use of TouchPoint

TouchPoint has made managing our church's database so much simpler than what we were doing before. I no longer have to keep separate spreadsheets for data. I can run numerous reports all in this one program. It is easy to make changes to data that carry all through the program. The on-line registration has helped to cut down on the paperwork. Creating mass emails, sending out e-newsletters, etc. is an advantage we didn't have with our old software. And the calendar helps remind volunteer workers when they are scheduled to work. The more I work with this program, the more I find I can do with it. On the rare occasions when I have a questions, customer service responds quickly.

I've used Touchpoint for a total of 5 years, 2 at a previous church and now 3 at the current church. I have been consistently happy with the functionality of the features and we continue to learn and integrate more of the features to help us stay organized and on top of ministry growth.

It is the software the pastor chose. It offers a lot of good benefits but we have not received much training and the learning curve is big to get the most out of the software. I use it around 1-2 hours a day, which could be cut if I knew how to use it more effectively. That includes utube videos and wherever I can find someone to help.

It has provided a way for us to have a central, up-to-date, information database, which was lacking in our organization before.

We have been using TouchPoint for several years now, and I have to say, we still love it. The customer support is incredible and the system keeps getting better! We are a smaller church with a smaller budget, and TouchPoint allows us to have access to a powerful set of tools, including child-check in, membership tracking, contact tracking, emailing, and online giving, all rolled into one seamless, cost-effective bundle. We would highly recommend it!

We've used TouchPoint at our church for several years. The system has worked well, but the interface isn't very user-friendly. Some of the features require a more in-depth knowledge of software. Emails would be better if they could be "drag & drop" rather than HTML. Individual profiles are difficult to navigate to the information you want to retrieve. Check-in works great for Sunday mornings with children's ministry.

I love the fact that TP is accessible from everywhere. I love that I can so easily look up pictures and personal information on all our members--from work, home and anywhere I go with my cell phone. It's easy to click from tab to tab. Overall, TP is a wonderful program. I only wish it were easier to tailor data and reports. Maybe one day.

It does the basics poorly, but charges you like it does them well. We got in when in was in the early stages and it was a bargain which is what a small congregation needed. Time has increased the price and bettered the graphics but they have never added any real functionality. We still cant communicate effectively within an organization and the calendar functionality is terrible. You have to almost be a programmer to send an email. The only reason we have stayed is the beast of transitioning data to another service is overwhelming as a small congregation.

Although there are many functions and features that we don't use, simply because we are a small church (and we are not in the US which makes all those helpful TAX and Giving functions redundant) everything we have ever needed/wanted is there! It is not that easy to figure out how to use and the interface can be a bit overwhelming, but there is always (a lot of) help when you need it! Put in other words: I haven't found it necessary to inquire about many of the things you see (almost cluttering) the interface, but whenever I did have a question I could easily find the answer.

Not any as of yet!

We have been using the touchpoint system for a while now and continue to find it invaluable. We are finding new ways to use it every month or so and find it is super supported in the community. Would highly recommend it to any church. We love the children's checkin.

We have found TouchPoint to be the "best bang for our buck." We have tried and looked into other software and TouchPoint works best for us. The price is reasonable and it does most everything we need. There are some things that do not fit our church, however, they are continuing to update. Customer service is second to none!

Our youth and children's ministry was in need of a digital database platform where we could do computerized Check-In, online registration, group management, email communications, and access all of this over a web browser and a smartphone. BVCMS back then and now TouchPoint have answered all those needs and continues to develop as a user-friendly system. I appreciate this database so much and all the ways it has helped our church reach the rising generation in our community.