DaySmart Salon Reviews

i have been using salon iris for about 4 years now it has done wonders for me taking me from a pen and paper business to digitizing my appointments,
Customer service is a breeze (most of the time) short hold.

2 important think i would like to see added to this software and then this will be the best spa software out there
a better online booking
and intake and treatment record option

The new feature to adjust a closed ticket

Two many steps to click out at checkout

Everything! I only switched due to merchant costs and incompatibility with my banking.

Charging per person (employee) with app booking

- Cloud implementation means no down time as long as there is an internet connection
- Browser front end allows employees to work from from anywhere and use their own equipment, and the salon no longer has to own and maintain a server, just inexpensive laptops
- The application is extremely flexible, so it can match how you do business
- Reporting is comprehensive and useful

- Because the application is flexible, the administrator will have to do some data entry if not converting from an older version of DaySmart (may not apply to all users)
- If DaySmart is not integrated as the merchant services provider, there is an extra step when processing payments (minor issue)

The customer service and price are perfect.

Easily the POS through cardpointe is the worst part about Daysmart. I would love the reader of the integrated system but hate cardconnect and their unteliable connectivity and hidden fees.

includes everything you need to run your business professionally

there is nothing i don’t like about the system

What I like most about DaySmart Salon is that you can have the app and schedule an appointment anywhere. You can customize any service and the pricing. You can keep up with the clients services, all their formulas and the dates they get them.

The main con that I have about DaySmart is that if the Internet is down at the salon or having a connection issue, you cannot access the software via app!

It was very easy to set up the program and is easy to navigate.

I wish that it had more options and was more versatile.

Client reminders, employee set up and service set up was simple

Back bar inventory can not track by price or employee (needed for hybrids). They have only ONE merchant account option to use through them (Card Connect). This merchant account system is AWFUL. It’s not easy to set up, very slow and support is very bad -READ THEIR REVIEWS FIRST!
Overall this software is very slow. Takes longer times for simple checkouts with extra steps. Booth rent or hybrid salons need not bother.

The app. Ease of pulling reports. Need more portable pos solutions like a small tablet that can be handed to the client to pay.

I have asked for this before and I’m not sure why this hasn’t been fixed. We use tier commission for our stylists, but the calculation in DaySmart is wrong — so I can’t use it. Wish it integrates better with QuickBooks.

The features already in place. Online booking. Scheduling. Packaging.

The inability to book easily with automatic packaging. Our mani and pedi together has a discount but we have to manually place this. Or marking client profile as senior discount eligible without having to keep asking them.

Our office likes the ability to use DaySmart on their phones from home as well as at the office so if they need to book time off or schedule something in we can do it remotely, its easy to use and makes check out and rebooking very simple.

Wish there was a way to take customers credit cards and charge them if they no show or late cancel. If there is we have not been able to figure it out. Wish there was a better way to add in specials, deals or promotions.

The software has made our scheduling so much easier. Stylist can be in control of their own books, checking the receptionist decision and eliminating mistakes. The text reminders are a godsend and the clients love them. The color coding makes it easy to decipher. Double booking works wonderfully.

We wish future appointments would show up when making an appointment as people forget to tell us to cancel one they already have. You also can't "lie" to a client and tell them their appointment is earlier, for the chronically late clients. When the internet goes down or a glitch with the software, the receptionist loses the ability to work (doesn't happen with paper) but we still have cloud access.

I love the calendar and scheduling features. I have had this software since 2017 and just switched to the cloud version. I have appointment reminders, text marketing and reputation management, love it all! Tech support is awesome and will walk you through any issues.

I wasn’t impressed with the credit card processing they have.

We have the main system at the salon and I pay for remote access for my phone. It’s wonderful to be able to check my schedule and make changes as needed. Email reminders are great.

Cost. It’s salon owners choice. There are free programs online to download but most have needed upgrades such as reminders, for a cost. Sticking with DaySmart for now.

Ease, scheduling confirmations, tech support

Reporting, aveda benchmark report is very blurry

The product can be difficult to use at times.

We are in Mountain Time. Support for us is only until 3:00 in the afternoon. Nation wide hours for support would be great.

Online booking is so helpful. The software is very user friendly and customer service is always very responsive and helpful.

As I've mentioned offering clients to reschedule an appt on their own online is a big deal for me and many other operating systems offer this. I'm sure hoping this will be an option coming up. Also I keep a very busy schedule and it would be great if clients through the online booking could add themselves to a constant wait-list. I also wish I could add on intake forms for an extra monthly fee of like 10$. Im paying the second tier price for my subscription but only use the intake form feature. This makes my payment an extra 30$ a month for only one added feature. It would also be great if Daysmart had an option for an automatic link to be sent for a client to leave a review.

Great software been using for years and great service too

When adding , modifying a ticket before a clients appointment they get a message saying their appointment changed when it hadnt.
Also adding a ticket before or when a client drops in for product only we can't create and save the ticket without putting a consultation to hold that ticket on the book