1 EDI Source Reviews

The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.

There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.

I does what it is supposed to do and seems to do it pretty well

The set up process had some hiccups with mappings going to wrong fields or being repeated. There was some issues setting up FTP with the partners

[sensitive content hidden] is the only PRO I can think of. He is friendly, knowledgeable and professional. He gets the job done and is patient enough to offer an explanation. He converses with you without making you feel like he's talking at you.

Our account manager [sensitive content hidden] is not supportive nor responses. Reached out for business-critical information yet she never bothered to respond until I emailed her stating that she never responded. Instead, she opened up a support ticket on my behalf which I could have done myself.
Turnaround time for support tickets is too long for both Tier 1 and 2.
The portal is not user friendly, yet we are being forced to utilize it. The US is a serviced based country, yet human interaction is never on the forefront of the business.

Well designed application. uershlhdaefh a.kefc v

Difficult to administer in changing infrastructure environment. No temp licenses.

They are willing to take on EDI management

Support is limited off hours, and they have scheduled maintenance windows which conflict with our heavy operational times.

ease of use, user friendly - can troubleshoot issues without spending too much time researching root cause. Overall the tool has a short learning curve and several functional departments can use the tool to review potential issues and correct them.

The tool is a little expensive but overall it provides value that is probably offset by the cost based on the comments i provided in the "PRO" section. We really don't have any "CONS" from the user community that utilize the tool.

Ease of use is the best thing about it. When I first started using this software, I was brand new to the EDI process. I was able to quickly learn how to edit the maps and there are a plethora of tools to use to get it to work the way you need it to. Everything is pretty straightforward and I only had to reach out to 1EDISource for a few things that I couldn't figure out on my own. Overall, I have been very pleased with this software and would absolutely recommend it to others.

Honestly, there isn't really anything I don't like about this software. I never came across a problem that I couldn't solve.

The ability to have complete control over all aspects of the EDI process. And being able to do our own custom processes with ease, is a huge win.

The only cons I can think of are a few minor process items that could be a little more intuitive, but they are by no means a deal breaker.

I find the Responsiveness of Support to be excellent

I don't really have any issues with them

1 EDI Source allows communication between Hunt & Sons and our direct vendor. The vendor is notified immediately on product shortages and when back orders will be fulfilled.

I do not have anything negative to say about 1 EDI source.

It is easy to sign in and change profile information.

I wanted to access and pay invoices, but can't seem to figure that out.

We had some hiccups with getting started, but received excellent service once we moved past the growing pains. The tech team went above and beyond helping us, even working over the weekend.

We wish we received more guidance about what we might need.

EDI HQ's mapping functionality allows us to interact with multiple business partners in their own preferred version of EDI, without special customizing. EDI HQ's workflow scheduler enables us to move EDI transactions into our custom in-house automation processes as part of the EDI transaction process.

When using the Transaction Filters, EDI HQ displays native transaction data (EDI Data / App Data) in a variable-pitch font (like "Ariel"), which makes data difficult to read when trying to diagnose and issue. All "raw text" data displays should be in a fixed-pitch font like "Courier New" or "Consolas". Variable-pitch fonts are appropriate only for paragraph-style text, never for raw data.

~The dashboard is one of the best feature where you can create and arrange what type of view matters to your daily job whether you are: Admin, operator or viewer.
~The Jobs and automation allows you customized alerts and reports delivered right to your inbox.
~Everything is visible and can drill to the detail which allows the Admin and Operators to explain easily to the regular users.
~The client version allows the regular users to do their research on their own saving us time to run reports for them.
~The jobs and automation is one of the cool features. You can see what has run and when is the next run of the job.
~On the jobs and automation, you can set your job into one or all 3 tabs and set the trigger to run the job like a scheduler.
~ The smart filters allows multiple sort selection so you can filter by T-set, TP and even by specific Transkey.
~The multiple tabs from the smart filters allows you to do smart edit and re-submit your transaction without having to go back to your ERP and re-processing it all over again.
~Many other cool features like the TP view where you can see what setup by TP, what T-sets are implemented and so forth.
Overall, I think the design, the ease of access and control are pretty good.

~The adhoc reporting which links to Crystal report are kind of phased out. I hope they can develop this to allow reporting flexibility. The standard reports are the only report you can run against your filters.
~The filters are not exportable or extractable. I hope that they will develop the option to download or extract the filters even just the header to an excel file or csv file. Or at least have the ability to highlight then copy so we can paste on the excel spreadsheet.

We use managed exchange managed services. The interface gives you all the detail required to manage processes, and their support and mapping services are second to none. Really great service.

The ManagedExchange web interface is a bit clunky and very slow at times as compared to most modern web apps. Can be a bit frustrating, but you learn your way around it.

HQ is best of breed compared to other products on the market. The mapping tool is the best I've ever used. It's fast, reliable and very robust with the options it has for creating complex mapping.

The only thing I wish HQ did was allow for an export to Excel from the Filter screen. This would save a lot of time when communicating issues with customers and internal teams

Integration to partners was very easy, integration to Microsoft Navision 2018 was rather difficult but that was ERP related not EDI HQ related. i like the visibility it offered

did not have some ftp functionality built in, had to request it, errors are not the best,

We have a longstanding relationship with 1EDISource and have been using their software for our EDI integrations for almost 10 years. They are excellent in every aspect of their business from knowledegable and helpful sales people who do what they say they are going to do, to their superior technical support team. It is a great organization from top to bottom.

From my perspective, there is not anything that I do not like about it.

Software is very easy to learn and very user friendly. Being able to see map changes immediately is a huge benefit as it allows you to change things on the fly and see the impact. EDIHQ has a great archiving feature which lets you save a lot of data to an archive database so your operating database doesn't experience any lag. Very easy to search for a document you need, even if you only have a small part of the data in your search criteria.

Sometimes after clicking on a quick access filter, the screen will minimize to the background. Not a huge deal, but sometimes confusing as to where your window went.

Flexibility of reading data inputs from API, standard EDI, to XML files and converting those documents over.

Since being acquired by Epicor, I had hoped that the UCC 128 labels that 1 EDI source already have created, would have been moved to Epicor. Additional I would have preferred that we were able to address a document in the portal and integrated not just integrated.

We use EDI to transmit orders to our vendor. This is automated and we don't have to worry about anything once it's set up.

The program is very large in scale and it's hard to understand all the features inside the program without taking a proper training course.