Miva Reviews

It suits my needs at the current time.

Miva recently changed their pricing model which is now based off gross sales. This is an awful way to do it, since all company's margins are different. Some might have a 50% margin while others may have 5% or 10%. Plans range from $79.99 a month (for up to $100,000 gross sales a year) to $1500 a month (for $1,000,000 gross sales a year). This is really bad and expensive. Our company grosses a little over a million, but our profit margin is just over 10%. That means we are making 100k in profit (before overhead and other costs) and paying Miva 18k of it. How terrible is that? If we stayed with Miva we would most likely lose money overall after all the bills are paid. We will be leaving Miva and suggest others do as well.

For a couple of months our site was considerably over it's disk space allotment as we did an upgrade and back-ups were saved. Saturday night I went through the site eliminating "things" I thought weren't needed. I thought the "miracles_mm5" database had to do with an old Joomla version and I deleted it! I forgot that the MIVA store also used a .sql database. Silly me! Sunday night I went to log into the store to find ... NO STORE! I saw the error message that the "miracles_mm5" database couldn't be found and I immediately knew what I had done. The anxiety I felt was intense! I called support at about 6:30 p.m. Pacific on a Sunday evening. Nick answered right away. He was very reassuring and I wanted lots of reassurance. He reminded me of daily back-up that went back for weeks, He said he had to call the Florida tech but that this was "site down" and MIVA would get on it right away. He said, most likely it would be restored from a back up within an hour. ~48 minutes later I received an email saying that the store was restored. I checked and there it was. I realize that this was about 10:30 p.m. on a Sunday evening in Florida. That is pretty impressive tech service! How could that get any better?

Quick and easy. My problem was solved and I was able to take care of my customer quickly. That is important.

To Whom It May Concern,

In a time when customer service is widely reduced to reading a script and mind you, not very well, interacting with someone like Gene Montgomery is rare. He proved that he cared about me and my business though care was never uttered from his mouth. No, his actions spoke much louder than a person trained to be empathetic to customers under duress.

Gene clearly understands that listening to his clients is the most critical element to helping create client solutions. The primary reasons why I felt compelled to write these comments are Gene's ability to effectively listen incorporate his innate qualities for empathy coupled with follow through, what else can Miva and I ask for, no question mark required.

I intentionally left out the details of my recent experience with Gene for they would have supported yet detracted from my exceptional Client Care experience. Additionally, I elected not have anyone read between the lines and be straight forward just like Gene was with me!

Sincerely,

John A. Sutton
Managing Partner, INLIT, LLC

I received a return call back from your customer support person Chris. Immediately I got a sense of him being "charged up" and "there for me" with a sense of urgency. Since I am a little slow with computers, he invited me to join the session through some conference type software and explained the steps needed for me to create the customer email.
I have spoken to many of your customer folks over the years and I have always had very good experiences. Somehow Chris seemed super fast in figuring this all out which was a pleasure. I so enjoy the fact that all your customer folks work without using "canned sentences" or saying stupid things at the end as in "Thank you for using AT&T - it's been a pleasure working with you". And thanks to all of you for speaking English without a weird accent. You all have my highest compliments. When Chris mentioned that I will have an option to complete a 5-star survey and five being the best, I was disappointed because I wanted to give him a 10. In this forum I could not enter 5 stars in the "customer service" area.

Miva Review: 2016

Big Sales, Big Dollars, Big Lifestyle Big Miva, we always win every day all day long with Miva!!

We did the whole thing we are supposed to do as a Miva store, as an eCommerce store that Evolved- thanks to Miva and their People and Storefront

The Miva People: unmatched 5 stars

Technical Support: unmatched 5 stars

Developers: unmatched 5 stars

Design Team: unmatched 5 stars

Sales: Unmatched 10 stars

If you have the wherewithal, the ability and Miva support; then and you yes you, can get to it and make it happen! Big Sales, Big Dollars Big Lifestyle Big Miva, never let us down- We always win every day all day long with Miva!! Store

Tom Schreiber
Miva Store Customer
www.tacticaldefense.com

Good for small business but didn't fit for us

I had an issue with the Coupon Code showing on our Order Confirmation Email and no one seemed to be able to address or resolve the issue. After much research and anxiety, I submitted a support ticket to Miva and was delighted with the energy of Happie. For 2 days we communicated back and fourth to resolve the issue. Some had told me that this couldn't be accomplished without special coding (cost extra from our design team) but it just didn't make sense. Happie was very willing to work closely with me to resolve this issue and she did. Can't begin to tell you how valuable Happie is...a keeper!! Hope I get to work with Happie again...

Nick Rodney's Customer Service and Support is Outstanding !!! He was professional, thorough, detailed, listened extremely well, and anticipated my needs for correcting the service issues we had. He should be recognized for his efforts. I would highly recommend Miva Merchants as a vendor based upon Nick's performance. Thank you for all your help.

I have been a long time customer of Miva Merchant since the v4.0 days and now an even happier v5.5 user. The product is the real deal. Any entrepreneurs that want to have a professional & scalable ecommerce platform, this is the perfect product.

Customer Service is absolutely amazing, especially Stacey Atkins. I have literally emailed her 11 times for random store help and she has responded quickly and explained every dumb question patiently.

It's awesome when you have a great product and great customer service behind it.

nick spent an hour with me helping with everything i needed help with ! he is great !
my only compliant is not about nick, but miva's response time. i called, set up a ticket, emailed and it took over 6 hours for someone to contact me. i realize you are busy but this is the 2nd time i have contacted miva with an issue and both times, i set up the ticket early/mid afternoon and received a response around 10PM ! not very timely ... but, both times, the guys who did finally get to me were great !

I've been using Miva for over 10 years, it's been a great in all that time. They have changed with the times and upgrades have been seamless. In the rare instantces that I have needed tech support, they have always been very responsive and helpful. Chris in particular has been super helpful with a recent problem I had when my card processor changed a number of security settings. They might cost a little more than some other services, but I think it's worth it.

Recently we were on an important trip with a seldom used laptop and discovered I had failed to update a vital email password . . . my wife's (she is also my business partner). Nick's response was efficient, professional and thorough, protecting the security of our site while gracefully saving me from a stupid mistake.

Miva Merchant is fortunate to have Nick represent them. He deserves every one of those gold stars.

I can't comment on everyone individually. It world take a week. Miva has the best people.
The tech support is a 10 star rating.
But a shout out to some of my contacts at their firm,
Nick, Jason, Patrick Shea, Stacey, Byran, Robert, William, Joe, Geranamo (sorry about the spelling), Laura, Nathan, Dianna, Frankie, Gene, Jorge, Sam, Pat Elliot. If I missed anyone my apologies.

I want to express my gratitude to Nick Rodney, Support Technician II, who promptly answered my call to the support line after 11 PM on a Saturday night. Nick patiently answered my questions and helped me correct multiple issues. I really wasn't expecting any help at all so late on a weekend night, but the service I received was outstanding!

Easy to use and user friendly application. Use Miva for fast transaction in easiest way. Get quick answers to your problem here.

Wow! Your patience with me when explaining the process was fantastic.
I look forward to moving my store over and working directly with Miva!
I do appreciate the time and information you gave me - your knowledge base is allowing me to feel much more confident moving forward with this process.
Cheers!

Nick is awesome, very courteous, very patient, and very well-spoken. His directions walked me seamlessly through the pages and all is well!
Thank you, Nick, and Miva Merchant had best recognize you for the outstanding customer service pro that you are!!

The support at Miva Merchant is fantastic. Today I spoke with Nick. He was able to resolve all the issues I was encountering with 1 phone call. Always professional/pleasant/helpful. 5 stars is just not enough. :)

Miva Merchant is an intuitive, easy solution to managing your online storefront. My experience with their support has been overwhelmingly positive--and if for no other reason, I highly recommend them on this basis.

I had problems that I couldn't fix and Miva customer service personal saved the day. Thanks Nick Rondey! Your the best. FTP problems, Shopping cart errors, HT Access files NO Problem.
Thank you

Nick went through several issues that had not been resolved prior and was fantastic. I have been a Miva customer for 7 years and they just keep getting better!