Collect.chat Reviews

Very easy to setup and use. Good template and intuitive flow of questions. Also one of the few chat-apps which allow you to receive messages through Whatspp, which is very popular in certain countries. The ability to receive message through Whatspp, alleviates a key issue, live chat. Whenever a customer wants to go live, you can just move him to Whatspp.

Pricing is quite competitive if your responses are less per day

Its very important to try out the advanced feature like Zapier Webhook integration and conditional logic jumps. I especially needed to check out how the email and phone captures would get auto populated in my CRM and Mailchimp apps. This is not possible in the free version and the free trial of advanced version is not available.

While the free trial is very good, I feel the founders should also allow a trial of the advanced version also. This will allow more people to try and out and pay for premium version.

I for one are hesitating to go paid, till i can try out the advanced features.

I am also awaiting a complete Facebook messenger version, so i dont need to use a different chat app there.

That im being able to collect leads information without depending on a person interaction, and the personalization

That it doesnt have an API in order to integrate actions directly from the form-chat. That would save a lot of time and effort for us!

It motivated users that gives leads more

A clean chatbot user interface

Faster auto-conversation

Pricing is bit high

Could not predict how secure it is...(Hope you will reply for this)

Needs to add more intergration platform such vtiger etc...

I like that it was easy to set up and it was free. I had the bot up and running in less than 30 minutes. I also like that it's easy to change something if I have to.

I don't like the fact that I can't have different scripts for different answers, like I recently learned I can do on Landbot. However, I still like Collect.chat UI way more so I'm going to stick with you guys. Thank you for everything! Really good product.

Intuitive Interface
Kickass UI UX
Features that stand out as compared to other webchats in the market

Inability to add a human photo in the chat icon instead of the flat design face
More customization features required
Pricing a tad bit high

The chat bot does not have a branding logo.
The backend interface is very interactive to use.
The chat bot is faster than I expected.

I would like it if the software allowed real time chatting when online along with the chat bot.
Chatbot pops out on every page of the website. I would like it if it can be controlled.

- I loved the increase in visitors contacting through the website.
I did not get any visitor contacting me through my website before. I needed some kind of a chatbot that would look good and also get all the information that I needed from a visitor, so that I can contact him/her.

1. Primarily Liked the interface and simplicity
2. There are tons of Free templates available for different industries.
3. No brainer for a beginner. For us, we started with a template for software company and edited the template to work on it.
4. Has an integration with Zapier and Google calendar.

1. No complaint but, UX could be a little better. If there was an onboarding video right after sign up then I could get an idea before using it.
2. They should have more integration. I hope they are working on it.

user-friendly, colours of website are soothing. easy to design, create forms. easy to collect data. Loved using it

sometimes data doesn't get download, problems with creating chat box, need little improvement in website

Since it's web based, it's really easy to use and it generates the code automatically, that I have to paste into my website to use it. The builder is really straightforward and I like the graphics. The whole branding of collect.chat is great, that is why I chose to pursue with a subscription, I have the lite version which is quite enough for us at the moment.

I had an issue, where I wanted an Invoice to the company name I am buying for, but that was not possible. That was really frustrating, since I bought it for our company. It needs more features, but overtime it could become a great alternative for some basic customer service stuff.

It provides me the 24*7 presence online without actually being present there. And my website's visitors do feel the connection after chatting with my pre-loaded q/a data.

I wish to see the respondent's mail id automatically, which is not at present available with this software.

We liked how easy it is to embed into our website and it is a very handy alternative for our users to contact us.

It's a shame that some features are not available in the free version but that is expected. Features such as auto-pop up when the user scrolls to a certain point on the page.

Easy to set up and link to our site. No problems at all.

None really. For the functionality we purchased it did a fine job.

The user experience is great. The customization options available helps to match it with the website theme. Also, features like Zapier integration are very useful. Also, if you don't have Zapier integration as a part of your free plan, you can easily download the responses as a csv file. Logical jumps are innovative as you can easily branch out your conversation based on your users reply. Also, the ease of usability makes it one of the best chatbot.

Since, analyzing the chatbot conversations can be hard, I would like to have at least 50 complete conversations in the free plan. This is because I could then analyze the performance of the chatbot and then buy a plan that suits my business needs better. Having the maximum chat limit increased to 50 would help me get an insight about how are the users interacting with my chatbot and do I need to use logical jumps or not.

Easy to use, nice design, it really helps to interact with our potential buyers with all the tools it offers.

Well ... can't come up with anything. It is easy to use, maybe there were some questions, but I could easily find the answers if I would click a little more or Google it.

Easy to use and see results from websites instantly. We added it to our website and in our web apps and people started responding right away!

Wish it was a bit more flexible and responsive to answers and questions. Ex: if a customer chooses Yes show XYZ vs if they say no skip or show ABC

The interface is really clean and comprehensive, which allows you to configure and publish your widget within minutes from signing up for the service. It does what it's supposed to do really well and can work as a good source for lead generation on a website.

There's nothing I don't like about Collect.chat, but it would be really interesting to include more triggers for the conversation to start (e.g. button click, number of page views, etc.) as well as more options for customization in terms of the look and feel of the widget.

I really like the ease of use. It is very simple to set up new automations.

Some features I'd like to have are not there (such as incremental lead capture)

I liked the simplicity and ease of use of the product. It also has minimal features which could be a good thing if that is what you are looking for.

After setting up this app on my site, I would get emails when users would begin a chat, but i would try to login to the portal and it never did work. It would just load and load and load. Too bad.

The templates are amazing. Very easy to setup and very powerful. Its a great services that its the equivalent of having a 24/7 employee that does a great onboarding experience for your prospects.

There is not much not to like about this software. I would like that the free tier offered more options and a more robust offering. But i do understand and appreciate the free option.

One can make n no. of scenarios of customer journey and can persuade someone to buy your service with right information. And this is possible without even interacting with a real person.

There should be more case study and good no. of video tutorials, so that its really become someone to actually use this functionality.

It was super easy to deploy it on the website. I also found it quite economical when compared to other solutions.

I would be happy if they can bring in flowchart type of structure to create the chat flow. It will be a lot easier for the user to visualize the outcome in case of complex chatbot.

Easy of use, responsive design and customer oriented support team creating templates and assisting very swiftly to create the bots

There are couple, relatively small features listed in the support forums that after implementation would take my review of the feature set to 4 stars instantly

The software specialises in automated chat with specific logic and triggers to engage with website visitor to capture leads with a chat interface.

There dies not have automated AI learning capabilities. Have to program all logic, so it can be a bit tedius to setup correctly the first time.