Callback Tracker Reviews
Callback Tracker
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8 Reviews
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great app from a top notch team
Reviewed on 21/11/2018
We are looking forward to the next iteration of this app and the new features we spoke about during...
We are looking forward to the next iteration of this app and the new features we spoke about during a recent meeting with their team - Great job guys!
Pros
Callback Tracker has been a great addition to our business. It's easy to use, flexible and the CTA features and reporting are a big plus. The support for this product is excellent, and their team makes use of they feedback they receive.
Cons
We have no complaints. We would however would like the ability to export some of the CTA data
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Does not always work the way it's intended
Reviewed on 12/03/2023
so so
so so
Pros
Good idea, simple tool, with quite a lot of options
Cons
Great idea, should it deliver on it reliably, I'd be very happy
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Great idea, not ideal implementation
Reviewed on 20/02/2023
Pros
Life time deal, so paid in full once and using forever. Good concept.
Cons
Not the best delivery of the idea - it does not always work.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank You Call Back Tracker
Reviewed on 13/09/2018
A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we...
A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in. We tried another software that you need a programming degree to use. Needless to say, we have switched back to call back tracker and are very happy.
Pros
Software is easy to use, install and provides excellent reporting on data and notifications of calls. Very flexible and adaptable to different settings.
Cons
I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A clever, useful call back widget
Reviewed on 03/08/2018
A great overall experience using their product. I think it looks great on website and has some...
A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website.
Pros
* Love the visual CTA and presence on website
* Love the convenience for customers
* Love how their team listens to customers
* Love the fact they have added goal tracking etc
Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality.
Cons
There is not much I do not like about this product. Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site. However, what it does, it does extremely well!
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good User Experience Chat System
Reviewed on 30/09/2020
Easy to understand, worth the money, good features
Easy to understand, worth the money, good features
Pros
The fact that their UI using new approach which let user comfortably contact us choose what channel they want to use
Cons
Minimum option to custom the design of it. Although they already have good UI design, but some still need customize
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent value packed full of features.
Reviewed on 22/06/2017
Pros
The support team was very responsive and was willing to make certain customization's to meet my business needs.
Cons
I would like to see the add the ability to allow customer to schedule an appointment at a later date and automate the call back process.
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Install and Use. Great custom features.
Reviewed on 09/07/2017
Pros
Fast installation. Works every time. Email updates of calls, missed calls, and recordings. Easy way to improve user experience with not much effort.
Cons
not much. the little room for improvement is constantly being addressed.
