Callback Tracker
Callback Tracker
About Callback Tracker
Callback Tracker is a "click to call" solution that embeds online telephony communications within a website, connecting businesses of all sizes with potential customers. Utilizing a customizable widget featuring an animated call button that can be restyled and re-positioned as desired, initializing a call back request form. The centralized online dashboard also provides admin users with further custom settings, plus a complete history of call recordings for monitoring and review purposes. Callback Tracker automatically records background call audio, logging callback date, call status, duration and the source.
In addition, the solution also sends SMS messages and email notifications to company representative contacts defined in settings. This is intended to flag up and direct attention to call activity out of hours, detailing visitor phone number and time the call was received, and inviting a follow-up callback or message. Callback Tracker's other notable features include custom caller ID for business or corporate accounts, while extended engagement statistics are available through Google Analytics connectivity.
Key benefits of Callback Tracker
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Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great app from a top notch team
Reviewed on 21/11/2018
We are looking forward to the next iteration of this app and the new features we spoke about during...
We are looking forward to the next iteration of this app and the new features we spoke about during a recent meeting with their team - Great job guys!
Pros
Callback Tracker has been a great addition to our business. It's easy to use, flexible and the CTA features and reporting are a big plus. The support for this product is excellent, and their team makes use of they feedback they receive.
Cons
We have no complaints. We would however would like the ability to export some of the CTA data
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Does not always work the way it's intended
Reviewed on 12/03/2023
so so
so so
Pros
Good idea, simple tool, with quite a lot of options
Cons
Great idea, should it deliver on it reliably, I'd be very happy
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Great idea, not ideal implementation
Reviewed on 20/02/2023
Pros
Life time deal, so paid in full once and using forever. Good concept.
Cons
Not the best delivery of the idea - it does not always work.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank You Call Back Tracker
Reviewed on 13/09/2018
A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we...
A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in. We tried another software that you need a programming degree to use. Needless to say, we have switched back to call back tracker and are very happy.
Pros
Software is easy to use, install and provides excellent reporting on data and notifications of calls. Very flexible and adaptable to different settings.
Cons
I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A clever, useful call back widget
Reviewed on 03/08/2018
A great overall experience using their product. I think it looks great on website and has some...
A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website.
Pros
* Love the visual CTA and presence on website
* Love the convenience for customers
* Love how their team listens to customers
* Love the fact they have added goal tracking etc
Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality.
Cons
There is not much I do not like about this product. Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site. However, what it does, it does extremely well!
Callback Tracker FAQs
Below are some frequently asked questions for Callback Tracker.Q. What type of pricing plans does Callback Tracker offer?
Callback Tracker offers the following pricing plans:
- Starting from: USD 9.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
A 14-day free trial is available, after which: Just SMS: $9 per month Start-Up: $14 per month Business: $39 per month Corporate: $69 per month *US & Canada calls only *No rollover minutes or text
Q. Who are the typical users of Callback Tracker?
Callback Tracker has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Callback Tracker support?
Callback Tracker supports the following languages:
English
Q. Does Callback Tracker support mobile devices?
Callback Tracker supports the following devices:
Q. What other apps does Callback Tracker integrate with?
Callback Tracker integrates with the following applications:
Google Analytics 360, Joomla, WordPress
Q. What level of support does Callback Tracker offer?
Callback Tracker offers the following support options:
Email/Help Desk, Chat
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