TravelBank Reviews

Its an easy way to get reimbursed. I know that once I submit a charge, it will seamlessly be taken care of on the back end

Sometimes the expense report vs individual charges gets confusing. I'll create a charge but cannot figure out how to put it in an expense report to submit it or how to submit it without using a whole report (I don't have many expenses so I am often only submitting one charge)

The simple process. Ease of use. Customer support is top notch and fast!! User friendly site and app, not only to use but to find what you need and just how it doesn't look complex to use.

Having to wait for transactions to pair to be sure your uploaded receipt uploads. Sometimes it freezes up, but comes back fairly quickly.

I use TravelBank because we get Brex rewards for booking using their software.

I find it really frustrating to search for flights because you have to restart the whole process if you want to look at a different departure date or airline etc; and often times I try to book for other employees and if I don't have their information preloaded the fare will not be eligible by the time I press "book" and I have to restart the whole thing again. I also hate not being able to use TravelBank agents for most modifications, I might as well book directly with the airline.

I like that it is very easy to input the required information for each expense. Merchant, date, amount, category. You can add your receipt easily by dragging and dropping it in the location, or uploading the file. There is a description box, so clarifications can be made for each expense. You are even able to choose if the expense is billable to a customer.

There isn't anything that I dislike about TravelBank. It really is very straightforward to use.

Mileage being computed for me. The ability to take a picture of my receipt using my phone, and being to look back at my expenses as I track for my budget.

My only bad experience is not a TravelBank issue, it is a people problem -- not approving expenses in a timely manner.

Often I find out I need to travel within a relatively short time frame. My mind is on getting the materials ready for the trip, not booking the trip itself. TravelBank always makes it easy and customer service helps me find the best options for where I'm going. What's more: they have always helped with trip changes and at the last minute. I'm so happy with TravelBank.

Sometimes I can see hotels and flights on Google that don't appear in search results for TravelBank. I have to check with a service agent to double check they are indeed not available.

easy to use and self-explanatory. The support team usually responds quickly. the ability to submit multiple expenses under one reports makes everything more organized.

If integration fails, we don't receive a notification.

Easy to use, app installed and works every time

Nothing that I can think of. It’s very easy to use

Easy to upload and navigate the categories to organize your expenses

no clear timeline as to when you will be reimbursed

easy to use - really like it. It did not require extensive training - very intuitive

honestly haven't really experienced any issues

It helps with organization and time saving.

It can be complicated at first, it gets easier as you use it.

As a department head, I really appreciate how intuitive it was to learn TravelBank and how easy it is to now send invoices to our business office. It has cut down on discrepancies and delays in processing.

I have not had a bad experience with TravelBank so far.

The program is easy to learn and use. It's logical and does not contain extraneous information.

I would like to see an easier interface to track my own expenses. Also a Log-out button on all pages.

So easy to navigate that my expenses are entered and paid quickly and accurately. Optics are great and natural to use during the day so nothing is missed.

No Cons I can think of at this time. Any con I can think of is user error

So much easier than our previous expense report system, where we were actually keeping paper copies of receipts. Expense report formulation is fairly straightforward and the submission / approval process is great.

TravelBank is glitchy. There was a total outage last week (Friday 1/20/23). There are little glitches that occur (sometimes the calendar jumps around; it's hard to click on the expense date you want). Users report other glitches from time to time.

Its easy to review and approve operators expense reports.

i have nothing bad to say about the software

It just does why I use it for :) Easy to find my desired flights and booking as well simple.

when flights are being shown and you select one, but for some reason you want to return to the findings it is not that handy.

It's easy and efficient and user friendly

sometimes there are small glitches but not to often

It keeps up with my travel and mileage. The reports are easy to access and if I make a mistake its easy to delete and correct. Customer service is available 24/7 and issues get resolved immediately.

Sometimes system is down due to updates during early morning hours.

Easy and fast to use and easy to train a new person

Sometimes it accidentally put in the wrong city if your not careful no warning which would be nice

Its easy to use and understand. I like that it lets you know right away if I put something in wrong.

Nothing, it is easy to use. The only thing I dont like is actually needing to use it. I enter my personal mileage but our work mileage is entered into Epic so this seems pointless to enter the personal mileage.

I like how it is easily sent to supervisors without having to send myself

I dont like how addresses within the same company are not automatically given

Covers areas that need to be documented. Allows for monthly collection of dats

It seems like some replication of info in some areas

Ease of use. Able to use phone with program

There are no cons that I have identified

The user experience is intuitive, similar to consumer products, with more tools for businesses

Sometimes, booking is buggy and doesn't go through