Smartwaiver Reviews

SmartWaiver has been a great addition to our company operations. It integrates into our booking software with ease. The usability is so easy, most things I can handle on my own. One of the key features that drew us to SmartWaiver was the ability to put our account in maintenance mode for our off season and not be charged the full monthly rates.

There have been a few hiccups along the way, but nothing major and the SmartWaiver team quickly and easily remedied the issues.

I LIKED how easy it was to track and find customers when they were checking in. They have changed all of this and it is no longer easy.

That they changed the customer search and alphabetical order of search

We need to have participants sign waivers whenever they join our program. All activities take place outdoors, so our coaches have the waivers on their phones. It's very easy to hand the phone to a new participant and have the complete the waiver.

It would be extremely helpful to see which kiosk (cell phone) was used to get each signature so we know how many people we are serving at each location. Now we have to pull up every waiver, look at the time and date, tag it with a specific program location, and then filter by tags, one location at a time. A report that showed counts by tag (or ideally kiosk name) for a user defined date range would save us a lot of time.

Easy to use, easy to integrate to another platform, I can upload my own template and change it anytime.

1. A bit pricey.
2. I can't send waiver as an attachment to customer's email direct from the dashboard. I can only send the link. This is quite a challenge for our seniors customer due to them not a tech savvy.

We run a distributed volunteer based non-profit that requires liability waivers for each customer. We used paper waivers and they just don't work for a distributed operation like ours. I researched potential solutions and Smartwaiver had the right features that allowed us to customize the waiver to match our paper waivers, allow for digital signatures, and was easily deployed across our partners and volunteers via the Smartwaiver Kiosk mobile app. Now we have a fully digitized waiver system as well as a way to track who our customers are. Volunteers can just download and register the kiosk app and it is easily administered via the admin console.

I have found a few bugs which I've reported. While they have been acknowledged, I haven't seen them result in an update of the software yet.

This product is easy to use and frees up administration to be able to work more efficiently.

Not many improvements needed that I can see.

Easy to use and less paper! Great dashboard to see status each day or month.

Some things could not be customized for our business

Easy to use; easy to set up kiosks, good customer support, storage, reliability, takes picture of customer which is so helpful

It would be nice to link the Minor Waiver to the Adult Waiver as customers get a bit irritated when they have to input the same infomation again. Setting up on line waiver video would be helpful as this is something we need to do.

Users can complete the liability waiver in advance of the event, thereby reducing time waiting at check in.

Does not list the full name of the person in the management report

The pandemic forced us to find an online solution for our activity waivers. Smartwaiver ticks all the boxes and more. Customisable form, looks like our branding, is simple for the customer to use, easy dshboard on the backend. Constantly improving its offering. This season sees it integrated with picthrive, bravo SW team :)

Customers tick medical issue, but fail to complete any details. Having the option of a conditional rule would be great. If they tick yes to medical, they must complete the further details box. Many customers are just box tickers. I waste time checking why there's a red flag, when theres not medical issue.

That’s it’s connected to our booking system .

Sometimes it won’t show up in our booking system .

The ability to send clients links to the waivers I need.

Perhaps it feels a little dated aesthetically.

The customer service support is absolutely fantastic! An email is returned within 1 day, forms are uploaded and are ready to go!

I think a folder system for the users to see would be helpful. We could store forms we do not need at the time, and organize the ones we do.

Smartwaiver does just what we need as a moderate sized kayak tour operator. The user interface is fairly intuitive, it handles what we need for custom fields and can manage events as well as our regular day to day tours. The pricing model is very reasonable and the company is flexible in how they apply those limits

Better reporting would take them to the next level. Also sometimes our integration with Fareharbor fails - not enough for me to spend time figuring out where the issue lies, but enough to notice it.

We were able to go to a completely touches check in, with waivers completed before customers arrived

This is seamless, we do not have any problems

I love their customer service and ease for my clients

I wish it was able to capture multiple consents, because my clients dont listen and keep doing these over and over

Ease of use and integration. User friendly.

Better integration with FareHarbor would be nice

Affordable. Simple to use. Quick support.

None I can think of. Works perfectly and is priced right.

How easy it was to set up and how quick assistance was available when needed

No features that I can tell are missing. It’s been a delight so far

Being able to send out waivers and have them signed before customers show up for a tour is a great feature and keeping track of them is a breeze.

Everything seems to be working well, at this point I have no complaints