Zubie Reviews

Overall Zubie does exactly what I want it to. It tracks my vehicles and allows me to see where everyone is in real time.

This is my third year of Zubie...i have been patient when customer service "lost" my user ID and canceled my account, the reports did not work in the beginning and C.service did them manually, and the Zubie emails used to be seen as spam...Of course my account was canceled again on 9/10/16 because the account settings did not charge the correct card. I also see that the reward for being a "loyal" Zubie customer is to pay full price for a service that potential new customers will get at a discount.

I am a small home improvement company with 3 vehicles. Zubie helps greatly by letting me have access to a data base and map to check time in and out of jobs, confirm truck and crew location. prevent unauthorized side trips and vehicle use. It greatly helps in job billing and eliminates many customer disputes with time and materials jobs.

It's great being able to see exactly where my techs are during the day. I don't really have anything else to say...

Con artist. If you sign up with them they will bind you to a contract that equates to you paying the full contract out if you need to cancel at any point even if they don't hold up their end of the bargain. The service is not what they promise so please don't get yourself caught up. They started as just a tracking company and they should have stuck to that. We have used them for years, since 2011, and everything was fine until we updated to their new devices in 2022 because of the updated new services. Well, they definitely don't have that part down. The webcam portion is delayed and did not record when an accident happen although they claim it will. Furthermore, the maintenance section used to always update and read whether our vehicles had a light or if it was fixed. This portion no longer updates on their new devices. I am very disappointed after years of using their service. They have gone downhill and fast. If you are considering using them please heed this warning and don't get yourself in a bind.

We have been using Zubie for about 2 years, first of all, they are not compatible with Ford F650, second, the tracking can be delayed for over a day, but most of the time there are hours delayed. Zubie states that the system will always catch up of where the truck went, this does no good when you are tracking the employees to see where they are at. When contacting Zubie, we spoke to [SENSITIVE CONTENT HIDDEN] who stated the above and there was nothing we can do. We had 1 physical phone call and 2 live chats on their website and still no resolve. Spoke to [SENSITIVE CONTENT HIDDEN], which he is a joke as far as customer service goes. I stated after 4 months of extremely poor tracking we which to cancel our contract since they couldn't help us, We went with T-Mobile Geotabs, THEY WORK GREAT AND IN REAL-TIME. [SENSITIVE CONTENT HIDDEN] stated he could not cancel the contract as we didn't reach out to them enough, 3 times in my opinion and them stating there is nothing they can do is enough. [SENSITIVE CONTENT HIDDEN] stated the devices we had were outdated and they could send us new ones, after I had already went WITH T-mobile, WHY WERNT THE NEW DEVICES OFFERED TO US WHEN WE CALLED 3 TIMES BEFORE AND NOT WHEN I WANTED TO CANCEL?
Stay away from Zubie, worst customer service ([SENSITIVE CONTENT HIDDEN]) and product ever,

We are a business user and love this software and it's reporting functions! The alerts are very informative and we use the zones as well.

Customer service takes to long to responsed. When I have a problme it takes 2-4 days before anyone will address the issue (even if I call it in). Then I get an email response wanting me to do soemthing so I do it and again it takes you 2-4 days to response to that. I am still waiting on a repsonse from last week

none, it did not work.

wonderful product and does just as much for much less than other companies!! We are so thankful for this product

It's much less expensive than anything else I've tried, and it has all the features I need to manage my fleet. Easy to use as well. But, tech support is slow to get back to me which is a little frustrating when I have trucks on the road and am relying on the system.

After a number of issues were resolved I now depend on Zubie daily. It helps me keep track of my crew and the condition of my vehicle. I was very skeptical at first but now depend on its information.

have been using Zubie for the past 2 years on all our trucks
it is a great product with good features
great customer service