Spanning Reviews

Its easy to set up and administrate. Works fine.

The Web interface is a bit mixed up but when you got it once, its easy.

The ease of the setup, and once you set it up it just works without much interaction at all!

I would like to be able to schedule more frequent backups but I think that limitation is on the microsoft side

Simple setup, with "set and forget" functionality. The few restores we had to make worked flawlessly and in acceptable time.

We were presented with pricing to sign up which did not transparently state an increase once a certain quota was reached. That needs to improve, else it feels like false advertisement.The offer that we received to cover for the overage was actually reasonable and comparable to competitors. Just the lack of transparency did not sit right with us.We decided to leave and it was and still is impossible (since > 6 months!) to get a confirmation of our cancellation from customer support which has degraded considerable after the takeover of the company by Kesaya. Is it correlation or causality?

Simple to use cloud-based and reasonably priced

The customer service and billing process. After Kaseya took over the company when the billing renewal occurred there was no simple way to pay for the services. They requested us to use some weird helpdesk form to put our credit card in for billing which seemed unusual and suspicious. Then they did not bill us for more than a month once we followed this even though we followed their instructions. Got angry and told us we need to pay even when they did not bill us, we then decided to cancel the service cancelled our services with them, and advised them. Their response was to put our debt with a debt collection. Hopeless!

Implementation and rollout was fast and easy.

Unfortunately, Spanning Backup has not seen any further development in the last two years. The user interface and the UX is a disaster. The backup of the data itself works, but when you search for data, you need a lot of time and a lot of patience. A complete export of the data is factually not possible. A single mailbox with 20GB of data took a week to export.

The only software used by me for backup has been spanning backup this is the best back up everyday Salesforce gsuite or Outlook

No nothing has been disappointing for me till now

It's easy to navigate the User Interface. I love that the User Interface is built within Salesforce.

I've only reached out to support once and it took a bit of going back and forth to get the answer I needed.

It is cheap. Price is the only thing going for it.

That it takes several weeks (YES, literally several weeks) to get the initial backup of some user mailboxes. In addition, when there are errors (and there are always errors), you have little meaningful visibility into the cause or resolution options. You have to call into support and pretty much every time I've done that they say it will resolve itself on the next backup. Those run only once per day. The latest time, she advised we'll keep an eye on it for a week or so and see how it does.
The other negative is that I have called for support and on more than one occasion, the hold time was 30-40 minutes. When I discuss this with account management, they advise that they really do prefer providing support via email.

The functionalities and interface work great.

Spanning (now Kaseya) started sending us surprise invoices for 20k USD, and then went completely unresponsive after more than 6 months trying to get them to send us a new contract. After 20 email to their support, accounting & management team, nobody seems to know what they are doing, and nobody is able to reply to an email within 6 months. Is that the type of company you want to put in charge of your data safety?

So our team kept losing emails. Not sure if they were accidentally being deleted or if it was a network problem but we lost many many emails and documents in google drive. So this is where spanning came in. Wonderful to have the peace of mind and I cant tell you have many times its saved my butt.

I wish it were a bit cheaper, or it would backup an entire team under one domain. like a entire google apps acount.

I liked the secure data storage and automatic backup features. It also provides data storage management and backup log for monitoring.

Still Now I gave not came accross any type of dislikes of the software.

Once you get set up it's pretty much independent. No further tweaking needed. No schedules, no worries.

GUI was a little difficult to set up for a lot of users. Needed to get into powershell to license for a large group.

If you want to back your Google cloud services (e-mail, drive, calendars etc) up, this software seems to be the easiest tool for you. Here we have an unlimited storage opportunity and a free trial period, it is enough to feel comfort of it.

If you don't have enough space at your Google account, then you should empty some..

They offer a free trial. You get unlimited backups which makes it ideal for businesses with tons of data. It supports all file types, which is pretty rare to find in a backup service.

Doesn’t have a mobile app. Very few scheduling options. Any issues and you have to wait on customer support to contact you back.

Spanning was recommended to me by an associate, because I was looking for something that would work with Salesforce. I've been pleased ever since. They protect us from malware, hackers, accidental deletion, and there's no storage limitations.

Spanning has yet to let me down. Their point-in-time restore has come in handy more often than not.

Solid and reliable. Does what it says on the tin.

Locked in to the provider for backup storage.

Very advanced functionality. Ease of setup and recovery.

Integration with VSA could be more featured